Shelter Case Manager

Christian Community Health Center Amani House program assists homeless children and youth ages 0-17, and adult women ages 18 and over. The Shelter Case Manager provides intensive case management services to women and families in CCHC’s Interim shelter. The case manager assists clients with obtaining stable housing and increasing their self-sufficiency. MINIMUM QUALIFICATIONS Professional: Bachelor’s degree plus two (2) years experience in social services (case management experience preferred). An automobile, valid Driver’s License and vehicle insurance coverage is required. Must possess advanced computer skills including: word processing (be able to navigate through Microsoft Office, be able to create/edit forms in Microsoft Excel and Word, and attach documents), database, and Internet communications. Knowledge of/facility with Homeless Management Information System (HMIS) strongly preferred. Excellent oral and written communication skills, including grammar and active listening skills. Ability to write clear, accurate case notes and complete other required case documentation thoroughly and accurately. Must be able to read, write and speak English fluently. Personal: Demonstrate dependability, maturity, and initiative. Excellent interpersonal skills. Punctual. Demonstrate excellent organizational and time management skills. Able to handle crisis situations with minimum supervision. Able to maintain program/client/agency confidentiality and treat each individual with dignity and respect, and to set and observe personal limits and boundaries, especially with respect to participants. Ability to accept supervision and work with Amani House staff and community social service providers cooperatively. Maintain a clean and organized work space. Display professional appearance in accordance with agency/program dress code policy. Must be able to handle stress and work well under pressure. Must be able to problem solve and handle crises. Physical: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some physical work is required including: lifting, bending, climbing four flights of stairs, carrying up to 35 lbs. RESPONSIBILITIES Complete new client assessments to determine eligibility for shelter, prevention, or rapid re-housing services. Assist clients in developing individual family plans to move toward self-sufficiency and to retain/secure permanent housing. Provide assistance for clients in family budgeting, employment search, arranging childcare, locating permanent housing, managing medical issues, life skills, and addressing transportation and other needs. Advocate for clients with other service providers, including state and/or local agencies and other non-profit organizations; provide referrals to appropriate other service providers as needed. Complete all required documentation and case notes. Maintain all case files. Coordinate discharge planning to ensure necessary support and services are in place. Track participants’ progress and outcomes over time. Routinely assess strengths and barriers to increasing skill/income, securing stable housing and increasing self-sufficiency (including health, SA and mental health issues). Assist participants with completing lease agreements and obtaining other supportive documents as required by leasing agents/property. Maintain up to date information regarding tenant occupancy, move outs, and vacancies. Ensure the client’s needs are met; school enrollment if applicable, hygiene, mental wellness, etc. Facilitate and coordinate supportive activities with other staff including employment assistant activities, such as job readiness training, resume preparation, interview practice, attending job fairs, and networking with prospective employers. Conduct quality assurance program, self-monitoring plan assigned by supervisor. Prepare and submit reports to supervisors on a timely basis. Enter participants’ information into database in a timely manner and update as needed. Perform routine room and house checks. Supervise and document participants in the self-administration of prescribed medication and treatments. Perform mandated reports for DCFS if necessary. View prospective housing with clients. Maintain and follow-up on wrap-around services minimally six months after participants leave program. Drive company van when needed. Order household and office supplies if necessary. Must be able to work a flexible schedule. Late and/or weekend hours may be required. On-call 24hrs. Must be available to work all holidays. Must be responsible for submitting desired time off (Personal Time Off) (PTO), Jury Duty and Bereavement time off) within the correct time span through agency’s ADP database. Attends professional workshops and seminars to enhance skills. Attends all program meetings as scheduled. Respond per established procedures to all emergency situations including medical, behavioral, fire, severe weather, and other hazards. Perform other duties as required or assigned by Program Manager.

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