University of Southern California
Patient Navigator (Non-Nurse) - USC Cancer Center LA - Full Time 8 Hour Days (No
University of Southern California, Los Angeles, California, United States, 90079
Patient Navigator (Non-Nurse) - USC Cancer Center LA
Position Type:
Full Time 8 Hour Days (Non-Exempt) (Non-Union)Location:
Los Angeles, CaliforniaThe Non-Nurse Patient Navigator assists with all aspects of patient care for the clinic/unit. He/She serves as a primary contact for caregivers who require assistance in understanding clinic processes and accessing necessary departments/personnel. Takes accountability for the patients' beginning-to-end experience regardless of their needs. Assists patients in eliminating barriers to care by referring to community resources and/or appropriate staff members. Assists/coordinates patient appointments and follow-up. The Patient Navigator assists the multidisciplinary team in managing the care of the patient through all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assists in managing follow-up care for post-surgical patients by setting up follow-up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling.Essential Duties:Clerical: Has thorough understanding and expertise in the use of computer systems, e.g., Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems. Communicates thoroughly with patients in clear and concise language. Accurate phone communication is imperative. Obtaining required outside medical records, entering demographic information into the computer system, providing and booking appointments in Cerner, providing medical records to the physician for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient's evaluation and clinic appointments in a timely manner, accommodating patient's needs. Proactively manages student athlete schedules and provides navigation services through Keck outpatient, ancillary, and inpatient services to create a well-managed operational flow and positive patient experience.Patient Navigation/Customer Service: Utilizes courtesy, compassion, kindness, and honesty while interacting with patients, caregivers, and all clinic personnel. Acts as a point of contact for patients and caregivers. Provides information and guidance to patients regarding all areas of patient care. Works with patients as appropriate to refer to internal supportive care services: dietician, social worker, financial counselor, etc. Assists patients to overcome barriers to care, e.g., transportation, coordination of translation services, financial assistance, etc. Adheres to policies aimed to protect patient confidentiality.Teamwork/Collaboration: Demonstrates flexibility in being available and working with other covering individuals. Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor.Performs other related duties as assigned.Required Qualifications:High school or equivalentMust be comfortable with computers and medical terminology.In-depth knowledge of all insurance types.Must have excellent communication skills, including the ability to speak, read, and write English proficiently.Preferred Qualifications:Bachelor's degree in a related field2 years experience in an acute care or ambulatory care setting.Familiarity with word processing, Microsoft Outlook, Cerner, PBAR, and scheduling software is preferred.Knowledge of medical terminology preferred.Basic Life Support (BLS) Healthcare Provider from American Heart AssociationRequired Licenses/Certifications:Fire Life Safety Training (LA City) - If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date (Required within LA City only).The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.REQ20143008
Posted Date: 04/28/2024#J-18808-Ljbffr
Position Type:
Full Time 8 Hour Days (Non-Exempt) (Non-Union)Location:
Los Angeles, CaliforniaThe Non-Nurse Patient Navigator assists with all aspects of patient care for the clinic/unit. He/She serves as a primary contact for caregivers who require assistance in understanding clinic processes and accessing necessary departments/personnel. Takes accountability for the patients' beginning-to-end experience regardless of their needs. Assists patients in eliminating barriers to care by referring to community resources and/or appropriate staff members. Assists/coordinates patient appointments and follow-up. The Patient Navigator assists the multidisciplinary team in managing the care of the patient through all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assists in managing follow-up care for post-surgical patients by setting up follow-up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling.Essential Duties:Clerical: Has thorough understanding and expertise in the use of computer systems, e.g., Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems. Communicates thoroughly with patients in clear and concise language. Accurate phone communication is imperative. Obtaining required outside medical records, entering demographic information into the computer system, providing and booking appointments in Cerner, providing medical records to the physician for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient's evaluation and clinic appointments in a timely manner, accommodating patient's needs. Proactively manages student athlete schedules and provides navigation services through Keck outpatient, ancillary, and inpatient services to create a well-managed operational flow and positive patient experience.Patient Navigation/Customer Service: Utilizes courtesy, compassion, kindness, and honesty while interacting with patients, caregivers, and all clinic personnel. Acts as a point of contact for patients and caregivers. Provides information and guidance to patients regarding all areas of patient care. Works with patients as appropriate to refer to internal supportive care services: dietician, social worker, financial counselor, etc. Assists patients to overcome barriers to care, e.g., transportation, coordination of translation services, financial assistance, etc. Adheres to policies aimed to protect patient confidentiality.Teamwork/Collaboration: Demonstrates flexibility in being available and working with other covering individuals. Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor.Performs other related duties as assigned.Required Qualifications:High school or equivalentMust be comfortable with computers and medical terminology.In-depth knowledge of all insurance types.Must have excellent communication skills, including the ability to speak, read, and write English proficiently.Preferred Qualifications:Bachelor's degree in a related field2 years experience in an acute care or ambulatory care setting.Familiarity with word processing, Microsoft Outlook, Cerner, PBAR, and scheduling software is preferred.Knowledge of medical terminology preferred.Basic Life Support (BLS) Healthcare Provider from American Heart AssociationRequired Licenses/Certifications:Fire Life Safety Training (LA City) - If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date (Required within LA City only).The hourly rate range for this position is $25.00 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.REQ20143008
Posted Date: 04/28/2024#J-18808-Ljbffr