Jobs via eFinancialCareers
Product Analyst - Platforms and Tools (Hybrid or Remote)
Jobs via eFinancialCareers, Denver, Colorado, United States, 80285
About the Role:Grade Level (for internal use):
08The Role:
Product Analyst, Platforms & ToolsThe Team:
The Digital Technology Services Platforms & Tools (DTS P&T) is responsible for developing and managing tools enabling Service Management, Agile Execution, Project Portfolio Management, DevOps Tools, and DTS BI for all the S&P Global Divisions. The P&T team is spread across 5 major verticals and is responsible for managing close to 30 different Products in these domains for the S&P Global Enterprise.Responsibilities and Impact:
Are you looking for an opportunity to advance your career as an innovative enterprise team member? The Platforms and Tools Team is looking for an innovative professional who can bring teamwork, creativity, and business analyst experience to a global team.What's in it for you:
As a Product Analyst on Platforms and Tools, you will work closely with senior stakeholders from all divisions and showcase your ability to tackle multiple assignments with ease and gracefully absorb changes as they present themselves. The overall goal of the Team is to develop and support a common Enterprise toolset for all divisions to enable Portfolio Management, resourcing, execution, and reporting with cutting-edge technologies like Azure DevOps, AWS Cloud Systems, PowerBI, Databricks, and market leaders in PPM and Agile tools.Responsibilities:
In the day-to-day operations, you will be a part of the Platforms & Tools Kanban team and will support our internal customers from across the S&P Global Enterprise. You will facilitate communication between our users and our Business and Scrum team members who manage and deliver solutions on these platforms. Your acute investigation, troubleshooting, and communication skills will champion support best practices and improve our user's experience. Some of your areas of ownership will include:Support our customers on the requests raised by them on our ticketing platform - Service NowTroubleshoot and service customer requests focusing on maximum customer satisfactionLiaison with end customers to support and advance tools adoption.Share knowledge with peers and foster a cohesive self-organized team environmentProvide feedback to help the Business and Development teams create high-value productsEscalate and track issues with appropriate levels within the teamBuild a deep understanding of the solutions delivered on both platforms from our users/customers' perspectiveKeep up to date on support and customer experience best practices and suggest or implement improvements in processes or toolsCompensation/Benefits Information:
(This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $50,000 to $75,000. Final base salary for this role will be based on the individual's geographic location, experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan and additional S&P Global benefits.What We're Looking For:Basic Qualifications:Bachelor's degree in Business, Technology, Engineering, or related area0-3 years of relevant work experience with web-based applicationsProven willingness to learn, a positive attitude, and ability to work in a fast-paced, high-demand work environmentExcellent communication skills both written and verbalHighly organized, independent, and multitaskerGood data analysis skills using Excel and any other BI toolsKnowledge of Agile Execution tools like Azure DevOps, JIRA, etc.Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc.Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizationsOpen to working flexible hours as per business needsPreferred Qualifications:SAFe or Agile CertificationPrior experience managing a low-code platformExperience with AWS Systems and ServicesExperience on PPM tools like Solutions Business Manager (Micro Focus Tool) and/or Agile Execution tools like Azure DevOps (Microsoft tool)Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.Return to Work:
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we encourage enthusiastic and talented returners to apply, and will actively support your return to the workplace.Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.Job ID:
303965Posted On:
2024-09-05Location:
Charlottesville, Virginia, United States
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08The Role:
Product Analyst, Platforms & ToolsThe Team:
The Digital Technology Services Platforms & Tools (DTS P&T) is responsible for developing and managing tools enabling Service Management, Agile Execution, Project Portfolio Management, DevOps Tools, and DTS BI for all the S&P Global Divisions. The P&T team is spread across 5 major verticals and is responsible for managing close to 30 different Products in these domains for the S&P Global Enterprise.Responsibilities and Impact:
Are you looking for an opportunity to advance your career as an innovative enterprise team member? The Platforms and Tools Team is looking for an innovative professional who can bring teamwork, creativity, and business analyst experience to a global team.What's in it for you:
As a Product Analyst on Platforms and Tools, you will work closely with senior stakeholders from all divisions and showcase your ability to tackle multiple assignments with ease and gracefully absorb changes as they present themselves. The overall goal of the Team is to develop and support a common Enterprise toolset for all divisions to enable Portfolio Management, resourcing, execution, and reporting with cutting-edge technologies like Azure DevOps, AWS Cloud Systems, PowerBI, Databricks, and market leaders in PPM and Agile tools.Responsibilities:
In the day-to-day operations, you will be a part of the Platforms & Tools Kanban team and will support our internal customers from across the S&P Global Enterprise. You will facilitate communication between our users and our Business and Scrum team members who manage and deliver solutions on these platforms. Your acute investigation, troubleshooting, and communication skills will champion support best practices and improve our user's experience. Some of your areas of ownership will include:Support our customers on the requests raised by them on our ticketing platform - Service NowTroubleshoot and service customer requests focusing on maximum customer satisfactionLiaison with end customers to support and advance tools adoption.Share knowledge with peers and foster a cohesive self-organized team environmentProvide feedback to help the Business and Development teams create high-value productsEscalate and track issues with appropriate levels within the teamBuild a deep understanding of the solutions delivered on both platforms from our users/customers' perspectiveKeep up to date on support and customer experience best practices and suggest or implement improvements in processes or toolsCompensation/Benefits Information:
(This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $50,000 to $75,000. Final base salary for this role will be based on the individual's geographic location, experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan and additional S&P Global benefits.What We're Looking For:Basic Qualifications:Bachelor's degree in Business, Technology, Engineering, or related area0-3 years of relevant work experience with web-based applicationsProven willingness to learn, a positive attitude, and ability to work in a fast-paced, high-demand work environmentExcellent communication skills both written and verbalHighly organized, independent, and multitaskerGood data analysis skills using Excel and any other BI toolsKnowledge of Agile Execution tools like Azure DevOps, JIRA, etc.Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc.Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizationsOpen to working flexible hours as per business needsPreferred Qualifications:SAFe or Agile CertificationPrior experience managing a low-code platformExperience with AWS Systems and ServicesExperience on PPM tools like Solutions Business Manager (Micro Focus Tool) and/or Agile Execution tools like Azure DevOps (Microsoft tool)Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.Return to Work:
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we encourage enthusiastic and talented returners to apply, and will actively support your return to the workplace.Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.Job ID:
303965Posted On:
2024-09-05Location:
Charlottesville, Virginia, United States
#J-18808-Ljbffr