Jobs via eFinancialCareers
Product Analyst - Platforms and Tools (Hybrid or Remote)
Jobs via eFinancialCareers, Dallas, Texas, United States, 75215
About the Role:Grade Level (for internal use):
08The Role:
Product Analyst, Platforms & ToolsThe Team:
The Digital Technology Services Platforms & Tools (DTS P&T) is responsible for developing and managing tools enabling Service Management, Agile Execution, Project Portfolio Management, DevOps Tools, and DTS BI, for all the S&P Global Divisions. The P&T team is spread across 5 major verticals and is responsible for managing close to 30 different Products in the above-mentioned domains for the S&P Global Enterprise.Responsibilities and Impact:
Are you looking for an opportunity to advance your career as an innovative enterprise team member? The Platforms and Tools Team is looking for an innovative professional who can bring teamwork, creativity, and business analyst experience to a global team.What's in it for you:
As a Product Analyst on Platforms and Tools, you will have the opportunity to work closely with senior stakeholders from all the divisions and showcase your ability to tackle multiple assignments with ease and gracefully absorb changes as they present themselves. The overall goal of the Team is to develop and support a common Enterprise toolset for all divisions to enable Portfolio Management, resourcing, execution, and reporting with cutting-edge technologies like Azure DevOps, AWS Cloud Systems (S3, EC2, RDS, etc.), AWS Services (Lambda, Glue, S3, Redshift, etc.), PowerBI, Databricks, as well as market leaders in PPM and Agile tools.Responsibilities:Support our customers on the requests raised by them on our ticketing platform - Service Now.Troubleshoot and service customer requests focusing on maximum customer satisfaction.Liaison with end customers to support and advance tools adoption.Share knowledge with peers and foster a cohesive self-organized team environment.Provide feedback to help the Business and Development teams to create high-value products.Escalate and track issues with appropriate levels within the team.Build a deep understanding of the solutions delivered on both platforms to understand utility from our users/customers' perspective.Keep up to date on support and customer experience best practices and suggest or implement improvements in processes or tools.Compensation/Benefits Information:
(This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $50,000 to $75,000. Final base salary for this role will be based on the individual's geographic location, experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits.What We're Looking For:Basic Qualifications:Bachelor's degree in Business, Technology, Engineering, or a related area.0-3 years of relevant work experience with web-based applications.Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high-demand work environment.Excellent communication skills, both written and verbal, and the ability to investigate and summarize technical concepts clearly and succinctly.Highly organized, independent, and a multitasker.Good data analysis skills using Excel and any other BI tools.Knowledge of Agile Execution tools like Azure DevOps, JIRA, etc.Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc.Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations.Open to working flexible hours as per business needs.Preferred Qualifications:SAFe or Agile Certification.Prior experience managing a low-code platform.Experience with AWS Systems and Services.Experience on PPM tools like Solutions Business Manager (Micro Focus Tool) and/or Agile Execution tools like Azure DevOps (Microsoft tool).Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.Return to Work:
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace.Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology - the right combination can unlock possibility and change the world.Our People:
We're more than 35,000 strong worldwide - so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.Our Values:
Integrity, Discovery, Partnership. At S&P Global, we focus on Powering Global Markets.Benefits:
We take care of you, so you can take care of business. Our benefits include: Health & Wellness, Flexible Downtime, Continuous Learning, Invest in Your Future, Family Friendly Perks, and Beyond the Basics.For more information on benefits by country visit: https://spgbenefits.com/benefit-summariesDiversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets.Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.Job ID:
303965Posted On:
2024-09-05Location:
Charlottesville, Virginia, United States
#J-18808-Ljbffr
08The Role:
Product Analyst, Platforms & ToolsThe Team:
The Digital Technology Services Platforms & Tools (DTS P&T) is responsible for developing and managing tools enabling Service Management, Agile Execution, Project Portfolio Management, DevOps Tools, and DTS BI, for all the S&P Global Divisions. The P&T team is spread across 5 major verticals and is responsible for managing close to 30 different Products in the above-mentioned domains for the S&P Global Enterprise.Responsibilities and Impact:
Are you looking for an opportunity to advance your career as an innovative enterprise team member? The Platforms and Tools Team is looking for an innovative professional who can bring teamwork, creativity, and business analyst experience to a global team.What's in it for you:
As a Product Analyst on Platforms and Tools, you will have the opportunity to work closely with senior stakeholders from all the divisions and showcase your ability to tackle multiple assignments with ease and gracefully absorb changes as they present themselves. The overall goal of the Team is to develop and support a common Enterprise toolset for all divisions to enable Portfolio Management, resourcing, execution, and reporting with cutting-edge technologies like Azure DevOps, AWS Cloud Systems (S3, EC2, RDS, etc.), AWS Services (Lambda, Glue, S3, Redshift, etc.), PowerBI, Databricks, as well as market leaders in PPM and Agile tools.Responsibilities:Support our customers on the requests raised by them on our ticketing platform - Service Now.Troubleshoot and service customer requests focusing on maximum customer satisfaction.Liaison with end customers to support and advance tools adoption.Share knowledge with peers and foster a cohesive self-organized team environment.Provide feedback to help the Business and Development teams to create high-value products.Escalate and track issues with appropriate levels within the team.Build a deep understanding of the solutions delivered on both platforms to understand utility from our users/customers' perspective.Keep up to date on support and customer experience best practices and suggest or implement improvements in processes or tools.Compensation/Benefits Information:
(This section is only applicable to US candidates) S&P Global states that the anticipated base salary range for this position is $50,000 to $75,000. Final base salary for this role will be based on the individual's geographic location, experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits.What We're Looking For:Basic Qualifications:Bachelor's degree in Business, Technology, Engineering, or a related area.0-3 years of relevant work experience with web-based applications.Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high-demand work environment.Excellent communication skills, both written and verbal, and the ability to investigate and summarize technical concepts clearly and succinctly.Highly organized, independent, and a multitasker.Good data analysis skills using Excel and any other BI tools.Knowledge of Agile Execution tools like Azure DevOps, JIRA, etc.Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc.Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations.Open to working flexible hours as per business needs.Preferred Qualifications:SAFe or Agile Certification.Prior experience managing a low-code platform.Experience with AWS Systems and Services.Experience on PPM tools like Solutions Business Manager (Micro Focus Tool) and/or Agile Execution tools like Azure DevOps (Microsoft tool).Right to Work Requirements:
This role is limited to persons with indefinite right to work in the United States.Return to Work:
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply and will actively support your return to the workplace.Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology - the right combination can unlock possibility and change the world.Our People:
We're more than 35,000 strong worldwide - so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.Our Values:
Integrity, Discovery, Partnership. At S&P Global, we focus on Powering Global Markets.Benefits:
We take care of you, so you can take care of business. Our benefits include: Health & Wellness, Flexible Downtime, Continuous Learning, Invest in Your Future, Family Friendly Perks, and Beyond the Basics.For more information on benefits by country visit: https://spgbenefits.com/benefit-summariesDiversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets.Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.Job ID:
303965Posted On:
2024-09-05Location:
Charlottesville, Virginia, United States
#J-18808-Ljbffr