Airgas, Inc.
Collection Specialist
Airgas, Inc., Long Beach, California, us, 90899
R10049988 Collection Specialist (Open)Location:
Long Beach, CA - Management - Regional OfficeHow will you CONTRIBUTE and GROW?Hours:
8a - 5p Monday - FridayStarting Hourly Range:
$22 - $27
Looking for a critical thinker that will be analyzing a large portfolio. Must be able to work independently and be self-motivated.The Collections Specialist is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts. The Collections Specialist will effectively communicate and support the Division's collection goals while providing quality customer service and will obtain an understanding of Company policies and procedures. Recognition of significant credit risks and escalation of these matters are critical. Collection efforts are time-sensitive, requiring excellent skills in organization and management of time, efforts, and resources. Occasionally, this role may be required to research transactions in further detail. The Collections Specialist will employ some analytical skills and understand how to use resources to achieve a thorough understanding of information.ESSENTIAL DUTIES & RESPONSIBILITIES:Identify account risks, potential credit problems, disputes, and other customer issues.Generate reports and communicate potential risks to Division Accounts Receivable Supervisor, as well as field contacts (Branch Manager, Account Manager, and Sales Manager) and escalate significant matters to Division Accounts Receivable Supervisor.Contact customers regarding invoices/accounts which are considered past due.Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.Correct account errors, including misapplied payments, reversed late charges, and overpayments.Documentation is critical; log conversations, e-mails, and other communications.Organize documentation to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.Maintain quality relationships with branch managers, account managers, and sales managers. These relationships can be critical with collection efforts. Involve regional managers when possible and keep them informed of issues at all times.Prioritize portfolio so that collection efforts result in maximum benefits. Watch for key indicators that a customer account is falling behind or becoming delinquent.Work closely with cylinder control department when investigating cylinder disputes.Review Customer Service education courses frequently so that collection efforts do not damage customer relationships.Special projects as necessary.Other duties as assigned.Are you a MATCH?Required Length & Type of Experience:Commercial collection experience preferred.1+ years experience in a collections or finance type role is preferred.Knowledge, Skills & Abilities (KSA's):A proven track record of success in prior credit and collection roles is a plus.Credit memo experience highly desired.Understanding of quality customer service and the relationship to collection efforts.Ability to manage multiple priorities.An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.The successful candidate must have a strong "client service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.Possess proficient computer skills (i.e., Google Suite and database programs).Current experience with SAP or similar ERP highly desired.Ability to create reports using Google Sheets/Excel with data points, graphs, and charts, etc.Ability to perform data entry in a computer and extract information.Airgas will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FCIHO.Your differences enhance our performanceAt Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability, or any other protected characteristic.Equal Employment Opportunity InformationWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
#J-18808-Ljbffr
Long Beach, CA - Management - Regional OfficeHow will you CONTRIBUTE and GROW?Hours:
8a - 5p Monday - FridayStarting Hourly Range:
$22 - $27
Looking for a critical thinker that will be analyzing a large portfolio. Must be able to work independently and be self-motivated.The Collections Specialist is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts. The Collections Specialist will effectively communicate and support the Division's collection goals while providing quality customer service and will obtain an understanding of Company policies and procedures. Recognition of significant credit risks and escalation of these matters are critical. Collection efforts are time-sensitive, requiring excellent skills in organization and management of time, efforts, and resources. Occasionally, this role may be required to research transactions in further detail. The Collections Specialist will employ some analytical skills and understand how to use resources to achieve a thorough understanding of information.ESSENTIAL DUTIES & RESPONSIBILITIES:Identify account risks, potential credit problems, disputes, and other customer issues.Generate reports and communicate potential risks to Division Accounts Receivable Supervisor, as well as field contacts (Branch Manager, Account Manager, and Sales Manager) and escalate significant matters to Division Accounts Receivable Supervisor.Contact customers regarding invoices/accounts which are considered past due.Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.Correct account errors, including misapplied payments, reversed late charges, and overpayments.Documentation is critical; log conversations, e-mails, and other communications.Organize documentation to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.Maintain quality relationships with branch managers, account managers, and sales managers. These relationships can be critical with collection efforts. Involve regional managers when possible and keep them informed of issues at all times.Prioritize portfolio so that collection efforts result in maximum benefits. Watch for key indicators that a customer account is falling behind or becoming delinquent.Work closely with cylinder control department when investigating cylinder disputes.Review Customer Service education courses frequently so that collection efforts do not damage customer relationships.Special projects as necessary.Other duties as assigned.Are you a MATCH?Required Length & Type of Experience:Commercial collection experience preferred.1+ years experience in a collections or finance type role is preferred.Knowledge, Skills & Abilities (KSA's):A proven track record of success in prior credit and collection roles is a plus.Credit memo experience highly desired.Understanding of quality customer service and the relationship to collection efforts.Ability to manage multiple priorities.An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.The successful candidate must have a strong "client service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.Possess proficient computer skills (i.e., Google Suite and database programs).Current experience with SAP or similar ERP highly desired.Ability to create reports using Google Sheets/Excel with data points, graphs, and charts, etc.Ability to perform data entry in a computer and extract information.Airgas will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FCIHO.Your differences enhance our performanceAt Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability, or any other protected characteristic.Equal Employment Opportunity InformationWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
#J-18808-Ljbffr