HealthPoint
Senior Epic Learning Experience Architect (Epic Ambulatory)
HealthPoint, Renton, Washington, United States, 98056
Salary Range: $86,620- $139,460 Annually
Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!
HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is,
because everyone deserves great care .
Position Summary:
The Senior Clinical IS Learning Experience Architect is responsible for the design, development, and maintenance of comprehensive, scalable learning programs spanning clinical systems, information technology, and business processes, ensuring they meet organizational objectives and industry standards. This position is also responsible for managing training environments, including Epic Master Training Environment (MST), troubleshooting issues, and executing the Epic Credentialed Trainer Program.
Your contribution to the team includes:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Lead the design, development, and maintenance of learning programs for clinical, foundation information technology, and other related business processes, ensuring alignment with organizational goals and best practices.
Build, develop, and maintain training environments (MST) and provide support and troubleshoot issues. May include building of new applications implemented. Serves as Epic Mitosis Guru.
Responsible for development and maintenance of credentialing program to support skill and knowledge alignment. Credential, mentor and coach the team of facilitators, providing guidance on instructional design, training delivery, and effective facilitation techniques. Responsible for maintaining credentialing program and scheduling to support skill and knowledge alignment.
Stay updated on technical upgrades and changes and adjust training materials and programs accordingly.
Assist in creating and maintaining an effective feedback and assessment program for training delivery and content.
Collaborate with cross-functional teams, subject matter experts (SMEs) and stakeholders to conduct thorough needs assessments and define learning objectives.
Serve as the primary subject matter expert for one or more assigned Epic modules or other assigned HealthPoint technologies, staying current with updates, new releases, and industry best practices. Serve as secondary subject matter expertise for one or more Epic modules or other assigned HealthPoint technologies. Maintain deep knowledge of each position's role function and workflow to facilitate effective instruction.
Provide ongoing support to end-users, addressing questions and issues related to Epic clinical applications and information systems. Collaborate with the IT support team to escalate and resolve technical challenges.
Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
Demonstrate respectful, professional and appropriate behavior that supports a team-oriented work environment.
Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence and stewardship into appropriate programs and services.
Other duties as assigned by supervisor.
SECONDARY DUTIES AND RESPONSIBILITIES
Conduct engaging and effective learning sessions for end-users, including physicians, nurses, and other healthcare professionals, ensuring understanding and proficiency in utilizing HealthPoint clinical and foundation technologies.
Works collaboratively with the Talent Pathways and Learning (TP&L) team to establish and enforce quality standards for learning documentation, content library and LMS platform and content delivery for IS and Electronic Health Record (EHR) content.
Maintain and manage learning documentation, content library and LMS platform for IS and EHR content, with collaboration from TP&L.
Provide in-person and virtual one-on-one shadowing support for in-clinic staff as required to support appropriate workflow adoption, quality assurance and reinforce training.
Provide leadership for Training team in the absence of management presence. Includes decision making for schedules, training content, and workflow recommendations.
Attend staff meetings, in-service meetings and participate in agency committees and task force activities as required.
Must have's you'll need to be successful:
Epic Principal Trainer Certification of all assigned applications and Training Environment Build Certification within six months of employment. Maintenance of credential/certification throughout employment required.
High School Diploma/GED, two-year associate's degree or clinical certification preferred; or equivalent combination of education and experience required. Minimum seven years IT healthcare related experience OR healthcare training in a virtual and in-person setting required; including five years electronic health record experience, including Epic experience, and five years' experience in the development, design, facilitation, or implementation of professional training programs for healthcare systems. MST Build, full-cycle implementations, post-live support, or regular upgrade experience is preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures/reports/documents, or governmental regulations. Ability to write reports and business correspondence and speak effectively in front of groups of employees and clients.
Work situations are broadly defined, complex and diverse, occasionally unprecedented. Problems have many dimensions and range from innovative thinking in one area to related fields of specialization. Consequences normally evaluated use more formal analytical, planning or process methods and strategies developed for action.
Intermediate level of Word, Excel, and Outlook required. Proficient in using technology for virtual training sessions such as WebEx, or Teams. Intermediate level in e-learning authoring tools (Articulate Storyline, Adobe Captivate) and Learning Management Systems administrative use preferred.
Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.
HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.
Medical, Dental, and Vision for employees and their families/dependents
HSA, FSA plans
Life Insurance, AD&D and Disability Coverage
Employee Assistance Program
Wellness Program
PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
8 holidays and 3 floating holidays
Compassion Time Away up to 40 hours
Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
Retirement Plan with Employer Match
Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more
Development and Growth Opportunities
To learn more about HealthPoint, go to
www.healthpointchc.org
! #practiceyourpassion
It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.
#J-18808-Ljbffr
Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!
HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is,
because everyone deserves great care .
Position Summary:
The Senior Clinical IS Learning Experience Architect is responsible for the design, development, and maintenance of comprehensive, scalable learning programs spanning clinical systems, information technology, and business processes, ensuring they meet organizational objectives and industry standards. This position is also responsible for managing training environments, including Epic Master Training Environment (MST), troubleshooting issues, and executing the Epic Credentialed Trainer Program.
Your contribution to the team includes:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Lead the design, development, and maintenance of learning programs for clinical, foundation information technology, and other related business processes, ensuring alignment with organizational goals and best practices.
Build, develop, and maintain training environments (MST) and provide support and troubleshoot issues. May include building of new applications implemented. Serves as Epic Mitosis Guru.
Responsible for development and maintenance of credentialing program to support skill and knowledge alignment. Credential, mentor and coach the team of facilitators, providing guidance on instructional design, training delivery, and effective facilitation techniques. Responsible for maintaining credentialing program and scheduling to support skill and knowledge alignment.
Stay updated on technical upgrades and changes and adjust training materials and programs accordingly.
Assist in creating and maintaining an effective feedback and assessment program for training delivery and content.
Collaborate with cross-functional teams, subject matter experts (SMEs) and stakeholders to conduct thorough needs assessments and define learning objectives.
Serve as the primary subject matter expert for one or more assigned Epic modules or other assigned HealthPoint technologies, staying current with updates, new releases, and industry best practices. Serve as secondary subject matter expertise for one or more Epic modules or other assigned HealthPoint technologies. Maintain deep knowledge of each position's role function and workflow to facilitate effective instruction.
Provide ongoing support to end-users, addressing questions and issues related to Epic clinical applications and information systems. Collaborate with the IT support team to escalate and resolve technical challenges.
Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
Demonstrate respectful, professional and appropriate behavior that supports a team-oriented work environment.
Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence and stewardship into appropriate programs and services.
Other duties as assigned by supervisor.
SECONDARY DUTIES AND RESPONSIBILITIES
Conduct engaging and effective learning sessions for end-users, including physicians, nurses, and other healthcare professionals, ensuring understanding and proficiency in utilizing HealthPoint clinical and foundation technologies.
Works collaboratively with the Talent Pathways and Learning (TP&L) team to establish and enforce quality standards for learning documentation, content library and LMS platform and content delivery for IS and Electronic Health Record (EHR) content.
Maintain and manage learning documentation, content library and LMS platform for IS and EHR content, with collaboration from TP&L.
Provide in-person and virtual one-on-one shadowing support for in-clinic staff as required to support appropriate workflow adoption, quality assurance and reinforce training.
Provide leadership for Training team in the absence of management presence. Includes decision making for schedules, training content, and workflow recommendations.
Attend staff meetings, in-service meetings and participate in agency committees and task force activities as required.
Must have's you'll need to be successful:
Epic Principal Trainer Certification of all assigned applications and Training Environment Build Certification within six months of employment. Maintenance of credential/certification throughout employment required.
High School Diploma/GED, two-year associate's degree or clinical certification preferred; or equivalent combination of education and experience required. Minimum seven years IT healthcare related experience OR healthcare training in a virtual and in-person setting required; including five years electronic health record experience, including Epic experience, and five years' experience in the development, design, facilitation, or implementation of professional training programs for healthcare systems. MST Build, full-cycle implementations, post-live support, or regular upgrade experience is preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures/reports/documents, or governmental regulations. Ability to write reports and business correspondence and speak effectively in front of groups of employees and clients.
Work situations are broadly defined, complex and diverse, occasionally unprecedented. Problems have many dimensions and range from innovative thinking in one area to related fields of specialization. Consequences normally evaluated use more formal analytical, planning or process methods and strategies developed for action.
Intermediate level of Word, Excel, and Outlook required. Proficient in using technology for virtual training sessions such as WebEx, or Teams. Intermediate level in e-learning authoring tools (Articulate Storyline, Adobe Captivate) and Learning Management Systems administrative use preferred.
Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.
HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.
Medical, Dental, and Vision for employees and their families/dependents
HSA, FSA plans
Life Insurance, AD&D and Disability Coverage
Employee Assistance Program
Wellness Program
PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
8 holidays and 3 floating holidays
Compassion Time Away up to 40 hours
Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
Retirement Plan with Employer Match
Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more
Development and Growth Opportunities
To learn more about HealthPoint, go to
www.healthpointchc.org
! #practiceyourpassion
It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.
#J-18808-Ljbffr