The City of Houston
Senior Staff Analyst
The City of Houston, Houston, Texas, United States, 77246
The City of Houston
SENIOR STAFF ANALYST
Houston ,
Texas
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Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4656047)ApplySENIOR STAFF ANALYST$77,870.00 - $108,442.88 AnnuallyLocationHouston, TXJob TypeFull TimeJob Number34979DepartmentHouston Public WorksDivisionCustomer Account Services (CAS)Opening Date09/13/2024Closing Date9/20/2024 11:59 PM CentralDescriptionQuestionsPOSITION OVERVIEWApplications accepted from: All Persons InterestedSection: Customer Account Services*Subject to change.DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONSThe Senior Staff Analyst will provide professional analytical, administrative and/or management systems services to Assistant Director level and aboveInvestigates and makes recommendations for addressing issues of medium to high complexity and/or sensitivity regarding customer and meter operations.Assigned management responsibilities on a limited basis for certain functions, units or programs. May also function as a lead.Compiles data, produces information and interprets results to improve operations through conclusion or recommendation formulation. Develops reports, special documents or publications as assigned.Completes special projects as assigned, working on a wide variety of financial, administrative, professional, management and community issues and problems of medium to high complexity to improve customer service and response time, increase field work output, and allocate resources.Represents supervisor at meetings and functions to gather information and to articulate supervisor’s opinions and recommendations.Handles highly confidential information.Prepares, edits and revises department policy and procedure manuals. Responds to correspondence, requests for information, etc. as assigned by supervisor.Participates in the development of management and administrative policies, procedures and master plans with both short- and long-term objectives. Analyzes and reviews management practices and procedures and develops recommendations for improvement.Negotiates solutions for problems of medium to high complexity as assigned by supervisor.Interprets administrative policies and oversees communication with department personnel regarding these policies.Participates in evaluation and design of workflow, processes, various operations systems, etc.Develops technological solutions and systems for continuous improvement programs and other appropriate applications.WORKING CONDITIONSThe position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.This is a Houston Public Works Emergency Management position at the Tier III Level.MINIMUM REQUIREMENTSEDUCATIONAL REQUIREMENTSRequires a Bachelor's degree in Business Administration, Public Administration, or a field directly related to the type of work being performed.Graduate degrees related to the type of work to be performed may substitute for the experience requirement on a year-for-year basis.EXPERIENCE REQUIREMENTSFive years of professional administrative, financial or analytical experience related to the type of work being performed are required.Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis.LICENSE REQUIREMENTSNonePREFERENCESPreferred candidate will have direct experience in water utility customer service, collections and/or billing.Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.GENERAL INFORMATIONSELECTION/SKILLS TESTS REQUIRED: NoneHowever, the department may administer a skills assessment evaluation.SAFETY IMPACT POSITION: NoIf yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.SALARY INFORMATIONFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.PAY GRADE 28APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015.If you need special services or accommodations 832-393-6015 (TTY 7-1-1)If you need login assistance or technical support call 855-524-5627.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.EOE Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.Benefits include:• 10 days of vacation each year• 11 city holidays, plus one floating holiday• Professional development opportunities• Section 125 pretax deductions• Dependent Care Reimbursement Plan01Please select the best scenario below that describes your level of education:High School Diploma/ GEDAssociate degree in Business Administration, Public Administration or a closely related fieldBachelor's degree in Business Administration, Public Administration or a closely related fieldMaster's degree in Business Administration, Public Administration or a closely related fieldI do not have a degree02How many years of professional administrative, financial or analytical experience do you have?Less than 3 years3 - 4 years5 - 6 years7 - 8 years9 years or more03How many years of experience do you have managing process audits or performance improvement projects (i.e. audits, system implementations)?None of the above1 - 3 years4 - 7 years8 years or more04How many years of experience do you have drafting policies and procedures?1 - 3 years4 - 7 years8 years or more05What is your level of proficiency in Microsoft Office?BASIC MICROSOFT OFFICE SUITE: Create a new document, enter text, and save it; navigate in a document and perform a search; format cells, rows, and columns; modify a database and insert data from another; application; create title and bullet slides; work with text, drawn objects, and drawing tools.INTERMEDIATE MICROSOFT OFFICE SUITE: Create mail merges, sort and filter them; customize toolbars; run and record Macros; filter data and manage a filtered list; create and modify some Macro commands; create, modify, and format charts; create basic Macros to automate forms and data entry; customize the appearance and functionality of reports; use hyperlinks and perform data integration.ADVANCED MICROSOFT OFFICE SUITE: Manage Macro commands, create dialogue boxes, and understand the notions of Visual Basic application programming; use advanced functions (Names, VLOOKUP, IF, IS); work with Pivot Tables; manage Macro commands: concepts, planning, operations, execution, modification, interruption; use Visual Basic to create a public function or event procedures, or add general procedures in a form module; plan and examine an application, develop a distributed application design.None of the above06What is your level of proficiency in Microsoft Excel?Basic Microsoft Excel: Open files and use page setup, enter, correct, and save data, use the menu commands, format cells, rows, and columns, understand navigation and movement techniques, use simple arithmetic functions in the formulas, access help, modify a database and insert data from another application, print worksheets and workbooks.Intermediate Microsoft Excel: Create, modify, and format charts, use graphic objects to enhance worksheets and charts, filter data and manage a filtered list, perform multiple-level sorting, use sorting options, and design considerations, use mathematical, logical, statistical, and financial functions, group and dissociate data and perform interactive analysis, create and modify some Macro commands.Advance Microsoft Excel: Customize the work area, use advanced functions (Names, VLOOKUP, IF, IS), work with Pivot Tables, use spreadsheet Web components, manage Macro commands: concepts, planning, operations, execution, modification, interruption, use personalized toolbars, perform some programming in VBA.I have no experience07Explain how you would use Excel to analyze and manipulate a set of data.08Give an example of your experience creating, editing, and presenting presentations. (See resume will delay your application)09Describe a time when you analyzed data and used the results to make a business decision. (See resume will delay your application)10Describe a time in which you had to make a decision when you did not have all of the facts available. What process did you follow for making the decision? What was the outcome of your decision? Were you satisfied with the results?11Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?YesNo12Have you completely and truthfully answered question #9 regarding employment gaps? (failing to clarify employment gaps may result in the disqualification or delay of your application.)
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SENIOR STAFF ANALYST
Houston ,
Texas
Apply Now
Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4656047)ApplySENIOR STAFF ANALYST$77,870.00 - $108,442.88 AnnuallyLocationHouston, TXJob TypeFull TimeJob Number34979DepartmentHouston Public WorksDivisionCustomer Account Services (CAS)Opening Date09/13/2024Closing Date9/20/2024 11:59 PM CentralDescriptionQuestionsPOSITION OVERVIEWApplications accepted from: All Persons InterestedSection: Customer Account Services*Subject to change.DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONSThe Senior Staff Analyst will provide professional analytical, administrative and/or management systems services to Assistant Director level and aboveInvestigates and makes recommendations for addressing issues of medium to high complexity and/or sensitivity regarding customer and meter operations.Assigned management responsibilities on a limited basis for certain functions, units or programs. May also function as a lead.Compiles data, produces information and interprets results to improve operations through conclusion or recommendation formulation. Develops reports, special documents or publications as assigned.Completes special projects as assigned, working on a wide variety of financial, administrative, professional, management and community issues and problems of medium to high complexity to improve customer service and response time, increase field work output, and allocate resources.Represents supervisor at meetings and functions to gather information and to articulate supervisor’s opinions and recommendations.Handles highly confidential information.Prepares, edits and revises department policy and procedure manuals. Responds to correspondence, requests for information, etc. as assigned by supervisor.Participates in the development of management and administrative policies, procedures and master plans with both short- and long-term objectives. Analyzes and reviews management practices and procedures and develops recommendations for improvement.Negotiates solutions for problems of medium to high complexity as assigned by supervisor.Interprets administrative policies and oversees communication with department personnel regarding these policies.Participates in evaluation and design of workflow, processes, various operations systems, etc.Develops technological solutions and systems for continuous improvement programs and other appropriate applications.WORKING CONDITIONSThe position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.This is a Houston Public Works Emergency Management position at the Tier III Level.MINIMUM REQUIREMENTSEDUCATIONAL REQUIREMENTSRequires a Bachelor's degree in Business Administration, Public Administration, or a field directly related to the type of work being performed.Graduate degrees related to the type of work to be performed may substitute for the experience requirement on a year-for-year basis.EXPERIENCE REQUIREMENTSFive years of professional administrative, financial or analytical experience related to the type of work being performed are required.Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis.LICENSE REQUIREMENTSNonePREFERENCESPreferred candidate will have direct experience in water utility customer service, collections and/or billing.Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.GENERAL INFORMATIONSELECTION/SKILLS TESTS REQUIRED: NoneHowever, the department may administer a skills assessment evaluation.SAFETY IMPACT POSITION: NoIf yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.SALARY INFORMATIONFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.PAY GRADE 28APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015.If you need special services or accommodations 832-393-6015 (TTY 7-1-1)If you need login assistance or technical support call 855-524-5627.Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.EOE Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.Benefits include:• 10 days of vacation each year• 11 city holidays, plus one floating holiday• Professional development opportunities• Section 125 pretax deductions• Dependent Care Reimbursement Plan01Please select the best scenario below that describes your level of education:High School Diploma/ GEDAssociate degree in Business Administration, Public Administration or a closely related fieldBachelor's degree in Business Administration, Public Administration or a closely related fieldMaster's degree in Business Administration, Public Administration or a closely related fieldI do not have a degree02How many years of professional administrative, financial or analytical experience do you have?Less than 3 years3 - 4 years5 - 6 years7 - 8 years9 years or more03How many years of experience do you have managing process audits or performance improvement projects (i.e. audits, system implementations)?None of the above1 - 3 years4 - 7 years8 years or more04How many years of experience do you have drafting policies and procedures?1 - 3 years4 - 7 years8 years or more05What is your level of proficiency in Microsoft Office?BASIC MICROSOFT OFFICE SUITE: Create a new document, enter text, and save it; navigate in a document and perform a search; format cells, rows, and columns; modify a database and insert data from another; application; create title and bullet slides; work with text, drawn objects, and drawing tools.INTERMEDIATE MICROSOFT OFFICE SUITE: Create mail merges, sort and filter them; customize toolbars; run and record Macros; filter data and manage a filtered list; create and modify some Macro commands; create, modify, and format charts; create basic Macros to automate forms and data entry; customize the appearance and functionality of reports; use hyperlinks and perform data integration.ADVANCED MICROSOFT OFFICE SUITE: Manage Macro commands, create dialogue boxes, and understand the notions of Visual Basic application programming; use advanced functions (Names, VLOOKUP, IF, IS); work with Pivot Tables; manage Macro commands: concepts, planning, operations, execution, modification, interruption; use Visual Basic to create a public function or event procedures, or add general procedures in a form module; plan and examine an application, develop a distributed application design.None of the above06What is your level of proficiency in Microsoft Excel?Basic Microsoft Excel: Open files and use page setup, enter, correct, and save data, use the menu commands, format cells, rows, and columns, understand navigation and movement techniques, use simple arithmetic functions in the formulas, access help, modify a database and insert data from another application, print worksheets and workbooks.Intermediate Microsoft Excel: Create, modify, and format charts, use graphic objects to enhance worksheets and charts, filter data and manage a filtered list, perform multiple-level sorting, use sorting options, and design considerations, use mathematical, logical, statistical, and financial functions, group and dissociate data and perform interactive analysis, create and modify some Macro commands.Advance Microsoft Excel: Customize the work area, use advanced functions (Names, VLOOKUP, IF, IS), work with Pivot Tables, use spreadsheet Web components, manage Macro commands: concepts, planning, operations, execution, modification, interruption, use personalized toolbars, perform some programming in VBA.I have no experience07Explain how you would use Excel to analyze and manipulate a set of data.08Give an example of your experience creating, editing, and presenting presentations. (See resume will delay your application)09Describe a time when you analyzed data and used the results to make a business decision. (See resume will delay your application)10Describe a time in which you had to make a decision when you did not have all of the facts available. What process did you follow for making the decision? What was the outcome of your decision? Were you satisfied with the results?11Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?YesNo12Have you completely and truthfully answered question #9 regarding employment gaps? (failing to clarify employment gaps may result in the disqualification or delay of your application.)
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