Corelleaf Design Studio
Senior System Engineer (Network / Virtualization)
Corelleaf Design Studio, Crown Point, Indiana, United States, 46307
Description:Overview:
Join us as a CommandCentral AWARE System Manager and drive operational excellence in real-time crime center (RTCC) operations. Your role involves supporting and enhancing the Client CommandCentral AWARE system, ensuring seamless integration and superior system performance.Key Responsibilities:
Technical Support:
Provide tailored technical support and consulting for the CommandCentral AWARE system and its interfaces.Operational Efficiency:
Develop strategies to enhance workflows, procedures, and performance.Travel & Remote Assistance:
Assist with SOP creation, process discovery, and inter-jurisdictional data sharing, both virtually and on-site.Vendor Coordination:
Work with customers' vendors to connect data points within their CommandCentral AWARE setup.Diagnostics & Analysis:
Run system diagnostics, performance checks, and root-cause analyses to recommend improvements.Process Improvement:
Lead initiatives to optimize operations and troubleshoot critical issues.Data Integration:
Navigate various data inputs and integrate them successfully into the system.Desired Skills:
Experience with IP Video Surveillance, ONVIF, RTSP, H.264, VMS softwareProficiency with the client CommandCentral AWARE and GIS applicationsStrong interpersonal and communication skills, both oral and writtenAbility to manage stress and troubleshoot critical issuesFamiliarity with enterprise hardware/software solutions and public safety applicationsKnowledge of Windows Server, MS SQL, Linux Server, and virtualization softwareExperience with networking, firewalls, routers, and API connectionsPreferred Qualifications:
IT-related Bachelor's Degree4+ years of experience in computer science, networking, engineering, or IT system maintenance (preferably in public safety)Industry certifications (e.g., CISSP, MCSA/MCSE)Main Responsibilities:
Technical Support:
Provide expert troubleshooting, maintenance, and configuration support for the CommandCentral AWARE system.Deployment & Integration:
Implement new features, modules, and upgrades. Integrate the system with other public safety software and databases.Performance Optimization:
Analyze system performance. Identify bottlenecks and implement solutions to improve efficiency and reliability.Security & Compliance:
Enforce security protocols. Maintain compliance with relevant regulations. Safeguard sensitive data.Collaboration:
Work closely with customers, vendors, and internal teams to resolve issues. Understand requirements and ensure smooth operation.Documentation & Training:
Develop and update documentation. Provide training to users and create knowledge base articles.Top Skills for a CommandCentral AWARE Systems Engineer:
The ideal candidate will have a broad set of relevant skills and over 10 years of experience. With proficiencies across networking, virtualization, SQL, GIS, VoIP, and video surveillance.Technical Skills:
CommandCentral AWARE Expertise:
Configuration and customization, deployment of new modules, troubleshooting errors, integrating third-party applications, data migration.Networking & Infrastructure:
Understanding of TCP/IP, VPNs, firewalls, switches, routers, IP video surveillance systems, bandwidth management, network security.Database Management:
Database setup, maintenance, optimization, query writing, data backup and recovery, performance tuning.Scripting & Automation:
PowerShell or Python scripting, system monitoring, automated deployments.Cybersecurity:
Secure configuration, user authentication, access control, encryption, vulnerability management, incident handling.Soft Skills:
Problem-Solving:
Identifying root causes of system failures, implementing workarounds, coordinating with vendors.Communication & Collaboration:
Explaining technical details to non-technical users, writing documentation, presenting updates, team meetings.Customer Service:
Responding to user queries, resolving issues promptly, understanding user workflows, providing training and documentation.Adaptability:
Staying updated with latest releases, learning new tools and methodologies, adapting to evolving customer needs.Time Management & Organization:
Meeting deadlines, managing workload, tracking progress, documenting work, staying organized.Software Proficiency:
Core CommandCentral AWARE Suite:
CommandCentral AWARE platform, CommandCentral AWARE Web Client, CommandCentral AWARE Mobile App, CommandCentral AWARE APIs.Supporting Software:
Video Management Systems (VMS): Genetec, Milestone, Axis, Avigilon; Geographic Information Systems (GIS): ArcGIS, QGIS; Databases: SQL Server, Oracle, PostgreSQL; Operating Systems: Windows Server, Linux Server (Red Hat, CentOS, Ubuntu), VMware, Hyper-V; Network Management: Wireshark, SolarWinds, PRTG; Scripting Languages: PowerShell, Python, Bash; Cybersecurity Tools: SIEMs, firewalls, intrusion detection systems, security monitoring software; Public Safety Applications: CAD Systems: Tyler Technologies, Spillman; RMS Systems: SunGard, Spillman; MDT Software: Carbyne; 9-1-1 Call Handling.General IT Skills:
Active Directory, Group Policies, Networking protocols: TCP/IP, VLANs, VPNs, Remote desktop tools: TeamViewer, AnyDesk, Collaboration tools: Microsoft Teams, Zoom, Project Management Tools: Jira, Asana.Optional Skills:
Cloud Computing Platforms: AWS, Azure, GCP.Note:Work Schedule:
Mon - Fri Hybrid- work from home and Onsite at Office. Travel for training - local travel 25-50% travel.Job Type:
ContractPay:
$80.00 - $100.00 per hourExpected hours:
40 per weekAbility to Commute:
Crown Point, IN 46307 (Preferred)Ability to Relocate:
Crown Point, IN 46307: Relocate before starting work (Preferred)Work Location:
In person
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Join us as a CommandCentral AWARE System Manager and drive operational excellence in real-time crime center (RTCC) operations. Your role involves supporting and enhancing the Client CommandCentral AWARE system, ensuring seamless integration and superior system performance.Key Responsibilities:
Technical Support:
Provide tailored technical support and consulting for the CommandCentral AWARE system and its interfaces.Operational Efficiency:
Develop strategies to enhance workflows, procedures, and performance.Travel & Remote Assistance:
Assist with SOP creation, process discovery, and inter-jurisdictional data sharing, both virtually and on-site.Vendor Coordination:
Work with customers' vendors to connect data points within their CommandCentral AWARE setup.Diagnostics & Analysis:
Run system diagnostics, performance checks, and root-cause analyses to recommend improvements.Process Improvement:
Lead initiatives to optimize operations and troubleshoot critical issues.Data Integration:
Navigate various data inputs and integrate them successfully into the system.Desired Skills:
Experience with IP Video Surveillance, ONVIF, RTSP, H.264, VMS softwareProficiency with the client CommandCentral AWARE and GIS applicationsStrong interpersonal and communication skills, both oral and writtenAbility to manage stress and troubleshoot critical issuesFamiliarity with enterprise hardware/software solutions and public safety applicationsKnowledge of Windows Server, MS SQL, Linux Server, and virtualization softwareExperience with networking, firewalls, routers, and API connectionsPreferred Qualifications:
IT-related Bachelor's Degree4+ years of experience in computer science, networking, engineering, or IT system maintenance (preferably in public safety)Industry certifications (e.g., CISSP, MCSA/MCSE)Main Responsibilities:
Technical Support:
Provide expert troubleshooting, maintenance, and configuration support for the CommandCentral AWARE system.Deployment & Integration:
Implement new features, modules, and upgrades. Integrate the system with other public safety software and databases.Performance Optimization:
Analyze system performance. Identify bottlenecks and implement solutions to improve efficiency and reliability.Security & Compliance:
Enforce security protocols. Maintain compliance with relevant regulations. Safeguard sensitive data.Collaboration:
Work closely with customers, vendors, and internal teams to resolve issues. Understand requirements and ensure smooth operation.Documentation & Training:
Develop and update documentation. Provide training to users and create knowledge base articles.Top Skills for a CommandCentral AWARE Systems Engineer:
The ideal candidate will have a broad set of relevant skills and over 10 years of experience. With proficiencies across networking, virtualization, SQL, GIS, VoIP, and video surveillance.Technical Skills:
CommandCentral AWARE Expertise:
Configuration and customization, deployment of new modules, troubleshooting errors, integrating third-party applications, data migration.Networking & Infrastructure:
Understanding of TCP/IP, VPNs, firewalls, switches, routers, IP video surveillance systems, bandwidth management, network security.Database Management:
Database setup, maintenance, optimization, query writing, data backup and recovery, performance tuning.Scripting & Automation:
PowerShell or Python scripting, system monitoring, automated deployments.Cybersecurity:
Secure configuration, user authentication, access control, encryption, vulnerability management, incident handling.Soft Skills:
Problem-Solving:
Identifying root causes of system failures, implementing workarounds, coordinating with vendors.Communication & Collaboration:
Explaining technical details to non-technical users, writing documentation, presenting updates, team meetings.Customer Service:
Responding to user queries, resolving issues promptly, understanding user workflows, providing training and documentation.Adaptability:
Staying updated with latest releases, learning new tools and methodologies, adapting to evolving customer needs.Time Management & Organization:
Meeting deadlines, managing workload, tracking progress, documenting work, staying organized.Software Proficiency:
Core CommandCentral AWARE Suite:
CommandCentral AWARE platform, CommandCentral AWARE Web Client, CommandCentral AWARE Mobile App, CommandCentral AWARE APIs.Supporting Software:
Video Management Systems (VMS): Genetec, Milestone, Axis, Avigilon; Geographic Information Systems (GIS): ArcGIS, QGIS; Databases: SQL Server, Oracle, PostgreSQL; Operating Systems: Windows Server, Linux Server (Red Hat, CentOS, Ubuntu), VMware, Hyper-V; Network Management: Wireshark, SolarWinds, PRTG; Scripting Languages: PowerShell, Python, Bash; Cybersecurity Tools: SIEMs, firewalls, intrusion detection systems, security monitoring software; Public Safety Applications: CAD Systems: Tyler Technologies, Spillman; RMS Systems: SunGard, Spillman; MDT Software: Carbyne; 9-1-1 Call Handling.General IT Skills:
Active Directory, Group Policies, Networking protocols: TCP/IP, VLANs, VPNs, Remote desktop tools: TeamViewer, AnyDesk, Collaboration tools: Microsoft Teams, Zoom, Project Management Tools: Jira, Asana.Optional Skills:
Cloud Computing Platforms: AWS, Azure, GCP.Note:Work Schedule:
Mon - Fri Hybrid- work from home and Onsite at Office. Travel for training - local travel 25-50% travel.Job Type:
ContractPay:
$80.00 - $100.00 per hourExpected hours:
40 per weekAbility to Commute:
Crown Point, IN 46307 (Preferred)Ability to Relocate:
Crown Point, IN 46307: Relocate before starting work (Preferred)Work Location:
In person
#J-18808-Ljbffr