md-unternehmungsgruppe
Associate Service Support Specialist – Actalent – Gaithersburg, MD
md-unternehmungsgruppe, Gaithersburg, Maryland, us, 20883
Job title:
Associate Service Support SpecialistCompany:
ActalentJob description:The Customer Operations Specialist’s role is to ensure complete customer satisfaction with PerkinElmer’s services by providing first level support to customers contacting OneSource Support Services. This is a full-time remote position.General Customer Support:
As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer, or reassignment path, achieving resolution and customer satisfaction.Service Scheduling and Processing:
Monitor & respond to customer requests ensuring effective communication.Process requests for equipment service.Schedule regular maintenance and record all event activities in applicable CMMS.Communicate timely program information to selected service providers to ensure satisfactory delivery of services.Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and dispatch, accordingly, coordinating scheduling meeting customer requirements.Follow up on service events to confirm the event has been completed and the customer is satisfied.Utilize applicable CMMS to capture pertinent detail regarding the event.Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal.Work with the service delivery team to ensure service delivery goals are met.Coordination:
Responsibility to provide visibility to accuracy of data in comparison to process, metrics, and KPI.Presentation of results to manager.Point of escalation within the Customer site teams.Point of contact within the team to share and implement best practice & training opportunities.Communication:
Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect, and trust.Communicate timely program information to selected service providers to ensure satisfactory delivery of acquired services and materials.Discuss troubleshooting/repair situations with service providers or customers, in a professional, cost-effective manner, utilizing poise, tact, and diplomacy to obtain cooperation and results.Monitor open requests, working to achieve closure, and meeting metrics requirements.Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate.Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer’s satisfaction.Additional Skills & Qualifications:
Basic Requirements:
Associate Degree and 2+ years of experience in a team-based customer service environment OR High School Diploma with 4+ years of experience.Excellent verbal and written communications skills.Preferred Qualifications:
Bias for action and high level of commitment to the customer.Ability to work effectively in a team and individually; organized with great time management skills.Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP, Service Max, and Maximo experience desirable.Exceptional Analytical skills.Open to change.Open to Technological offerings.Self-motivated individual with strong follow-up skills.WHY ACTALENT
Work with a dedicated career partner specialized in your healthcare skill set.We advocate on your behalf so you get what you want and need out of your job.Get performance feedback, career advice, and access to ongoing professional development tools.Build your career and learn new skills through projects as diverse as your curiosity.You are eligible for benefits, paid-time-off, and competitive wages that are paid weekly.Diversity, Equity & Inclusion:
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:Maintaining an inclusive environment through persistent self-reflection.Building a culture of care, engagement, and recognition with clear outcomes.Ensuring growth opportunities for our people.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.Expected salary:Location:
Gaithersburg, MDJob date:
Sun, 14 Apr 2024 04:58:08 GMTApply for the job now!
#J-18808-Ljbffr
Associate Service Support SpecialistCompany:
ActalentJob description:The Customer Operations Specialist’s role is to ensure complete customer satisfaction with PerkinElmer’s services by providing first level support to customers contacting OneSource Support Services. This is a full-time remote position.General Customer Support:
As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer, or reassignment path, achieving resolution and customer satisfaction.Service Scheduling and Processing:
Monitor & respond to customer requests ensuring effective communication.Process requests for equipment service.Schedule regular maintenance and record all event activities in applicable CMMS.Communicate timely program information to selected service providers to ensure satisfactory delivery of services.Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and dispatch, accordingly, coordinating scheduling meeting customer requirements.Follow up on service events to confirm the event has been completed and the customer is satisfied.Utilize applicable CMMS to capture pertinent detail regarding the event.Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal.Work with the service delivery team to ensure service delivery goals are met.Coordination:
Responsibility to provide visibility to accuracy of data in comparison to process, metrics, and KPI.Presentation of results to manager.Point of escalation within the Customer site teams.Point of contact within the team to share and implement best practice & training opportunities.Communication:
Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect, and trust.Communicate timely program information to selected service providers to ensure satisfactory delivery of acquired services and materials.Discuss troubleshooting/repair situations with service providers or customers, in a professional, cost-effective manner, utilizing poise, tact, and diplomacy to obtain cooperation and results.Monitor open requests, working to achieve closure, and meeting metrics requirements.Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate.Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer’s satisfaction.Additional Skills & Qualifications:
Basic Requirements:
Associate Degree and 2+ years of experience in a team-based customer service environment OR High School Diploma with 4+ years of experience.Excellent verbal and written communications skills.Preferred Qualifications:
Bias for action and high level of commitment to the customer.Ability to work effectively in a team and individually; organized with great time management skills.Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP, Service Max, and Maximo experience desirable.Exceptional Analytical skills.Open to change.Open to Technological offerings.Self-motivated individual with strong follow-up skills.WHY ACTALENT
Work with a dedicated career partner specialized in your healthcare skill set.We advocate on your behalf so you get what you want and need out of your job.Get performance feedback, career advice, and access to ongoing professional development tools.Build your career and learn new skills through projects as diverse as your curiosity.You are eligible for benefits, paid-time-off, and competitive wages that are paid weekly.Diversity, Equity & Inclusion:
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:Maintaining an inclusive environment through persistent self-reflection.Building a culture of care, engagement, and recognition with clear outcomes.Ensuring growth opportunities for our people.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.Expected salary:Location:
Gaithersburg, MDJob date:
Sun, 14 Apr 2024 04:58:08 GMTApply for the job now!
#J-18808-Ljbffr