University of California - Santa Cruz
Intake & Administrative Analyst for the Center for Advocacy, Resources & Empower
University of California - Santa Cruz, Santa Cruz, California, us, 95061
Job ID:
72064Location:
Santa CruzFull/Part Time:
Full TimeJOB POSTINGStudent Health Services is excited to announce a new vacancy for the Intake & Administrative Analyst for CARE, the UCSC Center for Advocacy, Resources, & Empowerment, supporting survivors of sexual assault, stalking, and dating/domestic violence at UC Santa Cruz.The Intake & Administrative Analyst provides administrative support to the CARE Office and staff, serving as the first point of contact for survivors seeking support services including crisis support, scheduling and caseload prioritization, management of confidential case files, and providing information to the campus community.The largest employer in the county, rated as one of the most beautiful campuses, located on the coast overlooking Monterey Bay, UC Santa Cruz employs over 3,100 people in staff positions. UC Santa Cruz staff have access to comprehensive benefits packages.Here is a sample of those benefits:Medical, Dental & Vision Care Insurance PlansUC Retirement PlanGroup Term Life InsuranceLegal InsurancePet InsurancePaid holidays plus accrued vacation and sick leaveDiscount at UCSC recreation facilitiesFor information on the comprehensive benefits package offered by the university visit:
UC BenefitsThank you for your interest in UC Santa Cruz.HOW TO APPLYFor full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the
Applicant Resources
on our Talent Acquisition website.How to ApplyTroubleshootingTips for ApplicantsFAQ'sINITIAL REVIEW DATE (IRD)Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.The IRD for this job is:
09-09-2024ABOUT UC SANTA CRUZUC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.DEPARTMENT OVERVIEWUC Santa Cruz (UCSC) Student Health Services (SHS) is a full-service medical facility offering clinical, educational, and psychological support to UCSC students. SHS is deeply committed to ensuring affordable, well-integrated, multidisciplinary healthcare that effectively supports the University's diverse campus communities through equitable access and culturally competent, high-quality programs and services.The Primary Care Program includes primary care and same-day care, with the support of on-site radiology, a COLA-accredited high-complexity clinical laboratory, and a campus pharmacy. Counseling and Psychological Services (CAPS) supports UCSC students to maintain or improve their general well-being by providing a broad range of counseling, psychiatric services, consultation, and outreach services and programs. Other departments include CARE (Center for Advocacy, Resources & Empowerment); SHOP (Student Health Outreach and Promotion) home of the Condom Co-op; and Student Insurance Programs.Student Health Services employs approximately 150 staff including physicians, psychiatrists, case managers, lab scientists, pharmacists, nurses, radiologists, and many other clinical and administrative staff. Student Health Services welcomes staff with interest and experience in working with students with a wide range of ethnic, cultural, and gender identities.The Center for Advocacy, Resources & Empowerment (CARE) is the advocacy and prevention education office at UC Santa Cruz supporting survivors of sexual assault, stalking, and dating/domestic violence, as well as their significant others and allies. CARE also promotes a sex-positive consent culture on campus through programming, training, workshops, and other outreach to students, staff, and faculty.JOB SUMMARYThe Intake & Administrative Analyst for the Center for Advocacy, Resources & Empowerment (CARE) works under the supervision of the CARE Director and plays a crucial role by screening clients upon initial contact with CARE and assigning them to the appropriate advocate. The incumbent employs organizational and communication skill sets to screen survivors and make appropriate resource and support referrals for escalated and crisis clients. The Intake & Administrative Coordinator practices effective communication and empathy with individuals who have acute needs.The Intake & Administrative Analyst serves as a bridge to direct services to the operational systems of our campus community and to support the overall operations of the office, supporting and maintaining collegial relationships with on and off-campus resources and providers. Operating with significant independence within a workplace serving victims of domestic violence, this role is critical and highly impactful.APPOINTMENT INFORMATIONBudgeted Salary:
$32.74/ hourlyBenefits Level Eligibility:
Full benefitsSchedule Information:Full-time, FixedPercentage of Time: 100%, 40 Hours per WeekDays of the Week: Mon-FriShift Includes: DayEmployee Classification:
Career appointmentJob End Date:
NoneWork Location:
UC Santa Cruz Main CampusUnion Representation:
Clerical Employees (CX)Job Code Classification:
ADMIN OFCR 2 CX (004263)Travel:
Never or RarelyJOB DUTIES40% - Administrative/Department SupportSupport the Director by accumulating and overseeing stats collection for impact reports for both advocacy and prevention services.Participate in the departmental analytical process by translating data to impact reports.Track client and consultation data on a daily basis and compile quarterly reports on visitors, appointments, and incoming calls.Assist advocates with the management and maintenance of client files and databases.Facilitate and track all incoming alternative training requests and process changes through the Learning Center.Perform website updates to communicate accurate and timely information on services.With the directive of the CARE Director, oversee the daily live feed of the CARE camera, IT/phone-related matters, call-tree oversight, and support CARE staff in submitting ticket requests.Promote CARE by assisting interns with event coordination and outreach activities.Assist interns with the newsletter, list-serv, social media campaigns, and the distribution of flyers and event information.Update meeting agendas and CARE staff calendars.Support the operations of survivor circles and prevention work by overseeing the calendar and upcoming events.Communicate with Prevention Education Coordinators to delegate workshop and tabling requests, reserve event locations, prepare materials, order food, and help track event budgets and receipts.Manage the CARE office environment ensuring the office is maintained appropriately. Order and maintain office and advocate supplies.Take the lead in purchasing, reconciliation, and procurement responsibilities to support the business operations of CARE.Distribute incoming and outgoing mail and packages for the CARE office.30% - Advocacy, Support and Alternative EducationServe as the initial contact for advocates by screening CARE appointment requests.Screen and assign client requests, prioritizing based on crisis needs, safety concerns, and levels of emotional distress.Create and facilitate a system and protocol to efficiently collect and organize client intake paperwork and data with a high level of detail and confidentiality.Oversee the CARE email address, responding to all inquiries in a timely and appropriate manner.Respond to immediate crisis needs of survivors including safety planning, SAFE referrals, and supportive measures, in the absence of an available advocate.30% - Service Coordination, Assessment and ResponseServe as the initial point of contact for students, staff, and faculty seeking services of CARE.Screen levels of emotional distress and needs of individual drop-in clients based on a defined protocol, including those in crisis, and assign priority appointments following current procedures.Provide appropriate levels of services of outreach and engagement needed per case.Explain advocacy services, service philosophy, and confidentiality to visitors as needed.Schedule advocacy appointments, using a high level of detail, organization, discretion, and understanding of advocate capacity.Maintain strict confidentiality and privilege within department guidelines.REQUIRED QUALIFICATIONSHigh school diploma or equivalent experienceCommitment to working in an organization dedicated to the anti-violence movementAbility to work with individuals who have experienced sexual assault, stalking, dating/domestic violence, childhood sexual abuse, or sexual harassmentProfessional skills of objectivity and insight to screen appointment crisis, providing initial intervention and safety services, and referring to appropriate servicesExperience in client support in a sensitive or confidential setting, including reception or client managementExcellent written and verbal communication skillsDemonstrated ability to work effectively in a college/university settingRelated administrative experience with knowledge of standard office procedures and equipmentAbility to exercise appropriate judgment and discretionOrganizational and time management skills sufficient to coordinate and complete a number of competing assignments within established deadlinesDemonstrated commitment to diversity, social justice, and cultural competenceComputer proficiency and the ability to use standard office equipment and softwarePREFERRED QUALIFICATIONSDemonstrated knowledge and application of trauma-informed approaches to client reception and careBilingual in Spanish and/or MandarinSPECIAL CONDITIONS OF EMPLOYMENTSelected candidate will be required to pass a pre-employment criminal history background check.Must possess a valid license to drive in the state of California.Complete HIPAA training within 30 days of hire; Complete Title IX training every two years.The selected candidate will be required to work all scheduled hours on-site.SAFETY STATEMENTAll UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.EEO/AAThe University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
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72064Location:
Santa CruzFull/Part Time:
Full TimeJOB POSTINGStudent Health Services is excited to announce a new vacancy for the Intake & Administrative Analyst for CARE, the UCSC Center for Advocacy, Resources, & Empowerment, supporting survivors of sexual assault, stalking, and dating/domestic violence at UC Santa Cruz.The Intake & Administrative Analyst provides administrative support to the CARE Office and staff, serving as the first point of contact for survivors seeking support services including crisis support, scheduling and caseload prioritization, management of confidential case files, and providing information to the campus community.The largest employer in the county, rated as one of the most beautiful campuses, located on the coast overlooking Monterey Bay, UC Santa Cruz employs over 3,100 people in staff positions. UC Santa Cruz staff have access to comprehensive benefits packages.Here is a sample of those benefits:Medical, Dental & Vision Care Insurance PlansUC Retirement PlanGroup Term Life InsuranceLegal InsurancePet InsurancePaid holidays plus accrued vacation and sick leaveDiscount at UCSC recreation facilitiesFor information on the comprehensive benefits package offered by the university visit:
UC BenefitsThank you for your interest in UC Santa Cruz.HOW TO APPLYFor full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the
Applicant Resources
on our Talent Acquisition website.How to ApplyTroubleshootingTips for ApplicantsFAQ'sINITIAL REVIEW DATE (IRD)Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.The IRD for this job is:
09-09-2024ABOUT UC SANTA CRUZUC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.DEPARTMENT OVERVIEWUC Santa Cruz (UCSC) Student Health Services (SHS) is a full-service medical facility offering clinical, educational, and psychological support to UCSC students. SHS is deeply committed to ensuring affordable, well-integrated, multidisciplinary healthcare that effectively supports the University's diverse campus communities through equitable access and culturally competent, high-quality programs and services.The Primary Care Program includes primary care and same-day care, with the support of on-site radiology, a COLA-accredited high-complexity clinical laboratory, and a campus pharmacy. Counseling and Psychological Services (CAPS) supports UCSC students to maintain or improve their general well-being by providing a broad range of counseling, psychiatric services, consultation, and outreach services and programs. Other departments include CARE (Center for Advocacy, Resources & Empowerment); SHOP (Student Health Outreach and Promotion) home of the Condom Co-op; and Student Insurance Programs.Student Health Services employs approximately 150 staff including physicians, psychiatrists, case managers, lab scientists, pharmacists, nurses, radiologists, and many other clinical and administrative staff. Student Health Services welcomes staff with interest and experience in working with students with a wide range of ethnic, cultural, and gender identities.The Center for Advocacy, Resources & Empowerment (CARE) is the advocacy and prevention education office at UC Santa Cruz supporting survivors of sexual assault, stalking, and dating/domestic violence, as well as their significant others and allies. CARE also promotes a sex-positive consent culture on campus through programming, training, workshops, and other outreach to students, staff, and faculty.JOB SUMMARYThe Intake & Administrative Analyst for the Center for Advocacy, Resources & Empowerment (CARE) works under the supervision of the CARE Director and plays a crucial role by screening clients upon initial contact with CARE and assigning them to the appropriate advocate. The incumbent employs organizational and communication skill sets to screen survivors and make appropriate resource and support referrals for escalated and crisis clients. The Intake & Administrative Coordinator practices effective communication and empathy with individuals who have acute needs.The Intake & Administrative Analyst serves as a bridge to direct services to the operational systems of our campus community and to support the overall operations of the office, supporting and maintaining collegial relationships with on and off-campus resources and providers. Operating with significant independence within a workplace serving victims of domestic violence, this role is critical and highly impactful.APPOINTMENT INFORMATIONBudgeted Salary:
$32.74/ hourlyBenefits Level Eligibility:
Full benefitsSchedule Information:Full-time, FixedPercentage of Time: 100%, 40 Hours per WeekDays of the Week: Mon-FriShift Includes: DayEmployee Classification:
Career appointmentJob End Date:
NoneWork Location:
UC Santa Cruz Main CampusUnion Representation:
Clerical Employees (CX)Job Code Classification:
ADMIN OFCR 2 CX (004263)Travel:
Never or RarelyJOB DUTIES40% - Administrative/Department SupportSupport the Director by accumulating and overseeing stats collection for impact reports for both advocacy and prevention services.Participate in the departmental analytical process by translating data to impact reports.Track client and consultation data on a daily basis and compile quarterly reports on visitors, appointments, and incoming calls.Assist advocates with the management and maintenance of client files and databases.Facilitate and track all incoming alternative training requests and process changes through the Learning Center.Perform website updates to communicate accurate and timely information on services.With the directive of the CARE Director, oversee the daily live feed of the CARE camera, IT/phone-related matters, call-tree oversight, and support CARE staff in submitting ticket requests.Promote CARE by assisting interns with event coordination and outreach activities.Assist interns with the newsletter, list-serv, social media campaigns, and the distribution of flyers and event information.Update meeting agendas and CARE staff calendars.Support the operations of survivor circles and prevention work by overseeing the calendar and upcoming events.Communicate with Prevention Education Coordinators to delegate workshop and tabling requests, reserve event locations, prepare materials, order food, and help track event budgets and receipts.Manage the CARE office environment ensuring the office is maintained appropriately. Order and maintain office and advocate supplies.Take the lead in purchasing, reconciliation, and procurement responsibilities to support the business operations of CARE.Distribute incoming and outgoing mail and packages for the CARE office.30% - Advocacy, Support and Alternative EducationServe as the initial contact for advocates by screening CARE appointment requests.Screen and assign client requests, prioritizing based on crisis needs, safety concerns, and levels of emotional distress.Create and facilitate a system and protocol to efficiently collect and organize client intake paperwork and data with a high level of detail and confidentiality.Oversee the CARE email address, responding to all inquiries in a timely and appropriate manner.Respond to immediate crisis needs of survivors including safety planning, SAFE referrals, and supportive measures, in the absence of an available advocate.30% - Service Coordination, Assessment and ResponseServe as the initial point of contact for students, staff, and faculty seeking services of CARE.Screen levels of emotional distress and needs of individual drop-in clients based on a defined protocol, including those in crisis, and assign priority appointments following current procedures.Provide appropriate levels of services of outreach and engagement needed per case.Explain advocacy services, service philosophy, and confidentiality to visitors as needed.Schedule advocacy appointments, using a high level of detail, organization, discretion, and understanding of advocate capacity.Maintain strict confidentiality and privilege within department guidelines.REQUIRED QUALIFICATIONSHigh school diploma or equivalent experienceCommitment to working in an organization dedicated to the anti-violence movementAbility to work with individuals who have experienced sexual assault, stalking, dating/domestic violence, childhood sexual abuse, or sexual harassmentProfessional skills of objectivity and insight to screen appointment crisis, providing initial intervention and safety services, and referring to appropriate servicesExperience in client support in a sensitive or confidential setting, including reception or client managementExcellent written and verbal communication skillsDemonstrated ability to work effectively in a college/university settingRelated administrative experience with knowledge of standard office procedures and equipmentAbility to exercise appropriate judgment and discretionOrganizational and time management skills sufficient to coordinate and complete a number of competing assignments within established deadlinesDemonstrated commitment to diversity, social justice, and cultural competenceComputer proficiency and the ability to use standard office equipment and softwarePREFERRED QUALIFICATIONSDemonstrated knowledge and application of trauma-informed approaches to client reception and careBilingual in Spanish and/or MandarinSPECIAL CONDITIONS OF EMPLOYMENTSelected candidate will be required to pass a pre-employment criminal history background check.Must possess a valid license to drive in the state of California.Complete HIPAA training within 30 days of hire; Complete Title IX training every two years.The selected candidate will be required to work all scheduled hours on-site.SAFETY STATEMENTAll UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.EEO/AAThe University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
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