Analyst - ServiceNow Business Analyst

Business Analyst (ServiceNow)Baltimore, MD (Hybrid)MUST:Must be able to obtain and maintain a Public TrustExperienced Business Analyst (ServiceNow)5 years of experience as a ServiceNow CAM or IRM Business Analyst5 years of experience in designing and building business processes3 years of experience with process flow documentation creationUnderstanding of Agile software development practicesExcellent verbal and written communication skills including presentation skillsSolid Business Analyst experience with IT Infrastructure specifically in the area of Risk Management, Continuous Authorization and Monitoring with a good understanding of vulnerability assessments.Knowledge and experience with overall ServiceNow Ecosystem and able to understand customer needs and requirements quickly to put together proposed solutions.Strong communication and reporting skills.Team player who stands out as an individual contributor and can mentor other team members to manage and achieve project milestones.Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related fieldDUTIES:Work with the project manager and business stakeholders/technical leads to analyze and document business requirements for new ServiceNow processes and align to the project schedule.Work with the ServiceNow development team to validate the solutions for defined customer requirements.Provide assistance to other Business Analysts on the project team as required.Develop procedures, manuals, and other documentation artifacts as needed.Develop User Stories based on business requirements provided by the stakeholders/technical leads.Document current and future processes and workflows.Manage the User Acceptance Testing (UAT) and validation activities.Engage customers/stakeholders to effectively capture business requirements.Develop Agile User Stories based on customer requirements (as required).Ability to host customer CAM/IRM demos and effectively explain ServiceNow capabilities.Ability to analyze alternatives presented by development team members and provide feedback based on customer requirements.Work effectively in a highly matrix team organization.Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.

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