Help Desk Tier III Specialist

Key Role:Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications. Apply specific functional, working, and general industry knowledge. Develop or contribute to solutions for a variety of problems of moderate scope and complexity. Work independently with some guidance and review or guide the activities of more junior employees.Basic Qualifications:5+ years of experience in a help desk role2+ years of experience with running batch scripts, debugging tools, and in-depth problem-solving solutionsKnowledge of the use of software to track issues and customer interactionsTS/SCI clearanceBachelor's degreeAdditional Qualifications:Possession of excellent verbal and written communication skills, to interface with customers and engineering teamsClearance:Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required.Compensation:The projected compensation range for this position is $51,600.00 to $106,000.00 (annualized USD). Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.Work Model:Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.EEO Commitment:We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

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