Tbwa Chiat/Day Inc
Customer Solutions Engineer Boston, MA
Tbwa Chiat/Day Inc, Oklahoma City, Oklahoma, United States,
At Lazarus, we build foundation models to help people solve the world's toughest problems. Enterprise and government clients use our APIs to power products and workflows that keep humans focused on what we do best. We're a venture-backed team headquartered in the Boston, MA area, and we share a passion for innovation, growth, and a commitment to the responsible use of AI.
Location Preference:
Based in Boston, MA. Remote is available for the right candidate.
Job Overview
As a Customer Solutions Engineer, you'll be an integral part of our Implementation team, working with clients, senior engineers, and data scientists to facilitate the successful and efficient adoption of our solutions. This position will report directly to the Director of Product Management and Solutions.
Responsibilities
Work with the implementation and sales teams to gather client requirements and assist in creating implementation plans.
Assist in configuring and customizing our products to align with client needs and integrate into their existing systems and solutions.
Participate in the end-to-end implementation process, ensuring timely project completion and client satisfaction.
Troubleshoot technical issues and collaborate with engineers to provide effective solutions during the implementation phase.
Document implementation processes, best practices, and solutions for internal knowledge sharing and client reference.
Work closely with cross-functional teams, including prompt-engineering, sales, support, and development, to ensure efficient and successful customer solution delivery.
Provide training and technical assistance to clients, guiding them through product functionalities and usage.
Work with clients and partners to develop optimal prompts for their use cases.
Continuous learning regarding how LLM’s and associated tools may improve existing and new solutions.
Requirements
Bachelor's degree in computer science, engineering, or a related field
3-5 years of experience in a technical role, such as technical support and software development
Knowledge of programming languages, scripting, system configuration, and designing secure and scalable systems in Python (required) and other modern languages (preferred); experience with Git
Knowledge of programming languages, scripting, and system configurations
Familiarity with cloud technologies (especially experience with GCP - preferred), APIs, and database management
Proven familiarity with LLMs and prompt engineering strategies and tactics
Problem-solving skills and a proactive attitude towards learning and troubleshooting
Excellent communication skills to effectively interact with clients and internal teams
Ability to work collaboratively in a fast-paced environment, adapting to evolving client needs and project requirements
Lazarus AI is an equal opportunity employer. We are committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. We do not tolerate discrimination or harassment of any kind. This applies to every aspect of employment at Lazarus, including, but not limited to, employment, training, promotion, demotion, transfer, leaves of absence and termination.
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Location Preference:
Based in Boston, MA. Remote is available for the right candidate.
Job Overview
As a Customer Solutions Engineer, you'll be an integral part of our Implementation team, working with clients, senior engineers, and data scientists to facilitate the successful and efficient adoption of our solutions. This position will report directly to the Director of Product Management and Solutions.
Responsibilities
Work with the implementation and sales teams to gather client requirements and assist in creating implementation plans.
Assist in configuring and customizing our products to align with client needs and integrate into their existing systems and solutions.
Participate in the end-to-end implementation process, ensuring timely project completion and client satisfaction.
Troubleshoot technical issues and collaborate with engineers to provide effective solutions during the implementation phase.
Document implementation processes, best practices, and solutions for internal knowledge sharing and client reference.
Work closely with cross-functional teams, including prompt-engineering, sales, support, and development, to ensure efficient and successful customer solution delivery.
Provide training and technical assistance to clients, guiding them through product functionalities and usage.
Work with clients and partners to develop optimal prompts for their use cases.
Continuous learning regarding how LLM’s and associated tools may improve existing and new solutions.
Requirements
Bachelor's degree in computer science, engineering, or a related field
3-5 years of experience in a technical role, such as technical support and software development
Knowledge of programming languages, scripting, system configuration, and designing secure and scalable systems in Python (required) and other modern languages (preferred); experience with Git
Knowledge of programming languages, scripting, and system configurations
Familiarity with cloud technologies (especially experience with GCP - preferred), APIs, and database management
Proven familiarity with LLMs and prompt engineering strategies and tactics
Problem-solving skills and a proactive attitude towards learning and troubleshooting
Excellent communication skills to effectively interact with clients and internal teams
Ability to work collaboratively in a fast-paced environment, adapting to evolving client needs and project requirements
Lazarus AI is an equal opportunity employer. We are committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. We do not tolerate discrimination or harassment of any kind. This applies to every aspect of employment at Lazarus, including, but not limited to, employment, training, promotion, demotion, transfer, leaves of absence and termination.
Apply for this job* indicates a required field
#J-18808-Ljbffr