Comerica Bank
Institutional Trust Team Leader
Comerica Bank, Farmington Hills, Michigan, United States,
Institutional Trust Team Leader
The principle accountability of this position is to manage the operational functions of an Institutional Trust business unit responsible for the delivery of services such as trustee, custody, pension services, and cash management. In this role you will maintain key performance measurements to ensure customer satisfaction goals are met while administering the employee performance management process for direct reports and managing to established departmental goals.
Position Responsibilities:
Leadership/Management
Interacts with Alt Group Manager, direct reports and others to establish priorities, coordinate workflow and review resultsManage and develop a team of Trust Account Specialists, Account Analysts and Senior AnalystsEvaluates and adjusts workloads to ensure maximum efficienciesDevelop tactical plans, process improvements, and product enhancementsFoster teamwork by maintaining a positive attitude and supportive demeanor
Risk Management/Operating Efficiency/Compliance
Ensure successful audit and compliance exams by monitoring the use of appropriate processing procedures and compliance with policiesReview and update changes to procedures and policies as appropriateMonitor and review existing process controlsIdentify areas of riskRecommend and implement improvements to controlsParticipate on team projects for timely and accurate completionCoordinate workflow to provide optimum efficiency and productivity and ensuring effective service quality standards are met
Customer Service/Quality/Retention
Provide technical guidance and direction to Account Analysts and Account Specialists on complex operational client issuesEnsure support staff provides the highest quality client service by achieving key performance goals
Position Qualifications:
Bachelor's degree in Finance, Accounting, or equivalent combination of education and experience3 or more years Security Industry experienceWork Best Category:
Category B - 3-4 days in office on designated days/1-2 days remoteHours:
7:00am - 6:00pm Monday - Friday for 8 hour shifts and must be in the office two days a week.Salary:
To Be Determined Based on Individual Experience
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The principle accountability of this position is to manage the operational functions of an Institutional Trust business unit responsible for the delivery of services such as trustee, custody, pension services, and cash management. In this role you will maintain key performance measurements to ensure customer satisfaction goals are met while administering the employee performance management process for direct reports and managing to established departmental goals.
Position Responsibilities:
Leadership/Management
Interacts with Alt Group Manager, direct reports and others to establish priorities, coordinate workflow and review resultsManage and develop a team of Trust Account Specialists, Account Analysts and Senior AnalystsEvaluates and adjusts workloads to ensure maximum efficienciesDevelop tactical plans, process improvements, and product enhancementsFoster teamwork by maintaining a positive attitude and supportive demeanor
Risk Management/Operating Efficiency/Compliance
Ensure successful audit and compliance exams by monitoring the use of appropriate processing procedures and compliance with policiesReview and update changes to procedures and policies as appropriateMonitor and review existing process controlsIdentify areas of riskRecommend and implement improvements to controlsParticipate on team projects for timely and accurate completionCoordinate workflow to provide optimum efficiency and productivity and ensuring effective service quality standards are met
Customer Service/Quality/Retention
Provide technical guidance and direction to Account Analysts and Account Specialists on complex operational client issuesEnsure support staff provides the highest quality client service by achieving key performance goals
Position Qualifications:
Bachelor's degree in Finance, Accounting, or equivalent combination of education and experience3 or more years Security Industry experienceWork Best Category:
Category B - 3-4 days in office on designated days/1-2 days remoteHours:
7:00am - 6:00pm Monday - Friday for 8 hour shifts and must be in the office two days a week.Salary:
To Be Determined Based on Individual Experience
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