Metro Assoc.
Director of Program Performance – Patient Support Services - 3245069 MA
Metro Assoc., Cambridge, Massachusetts, us, 02140
Job Title:
Director of Program Performance – US Patient Support Services (Dermatology, Respiratory, and Gastroenterology)
Flexible work from home days
Employment Type:
Full-timeRelocation Assistance Available:
Yes
About Our Award-Winning Client:
Our Award-Winning Client is a distinguished global leader in healthcare, recognized for its excellence and operating on a national scale. Their dedication to advancing medical science and improving patient lives has earned them numerous accolades. The organization focuses on addressing immune challenges, rare diseases, blood disorders, cancers, and neurological disorders through innovative research and development, cutting-edge treatments, and comprehensive patient support.
Role Overview:
As the Director of Program Performance, you will spearhead efforts to refine patient care programs and services, aiming to enhance patient outcomes. Your leadership will drive improvements in program effectiveness, service quality, and overall performance across the specialty pharmacy network.
Key Responsibilities:
Program Optimization:
Enhance coordination between the Hub and Specialty Pharmacy to boost conversion rates, expedite therapy initiation, and support sustained patient adherence.
Service Development:
Design, implement, and continuously refine pharmacy services to elevate patient outcomes.
Performance Metrics:
Develop and monitor performance metrics to ensure accountability and effectiveness in specialty pharmacy services.
Forecasting and Reporting:
Oversee patient forecasting, quarterly accruals, variance analysis, and management reporting with a focus on transparent communication with PSS leadership.
Business Reviews:
Participate in Specialty Pharmacy Quarterly Business Reviews, concentrating on Key Performance Metrics.
Cross-Functional Collaboration:
Lead meetings with vendors, alliances, and internal teams to enhance the overall patient journey.
Workforce Management:
Collaborate with the Head of Patient Facing Programs to optimize workforce performance and productivity.
Vendor Oversight:
Manage vendor relationships and procurement decisions, ensuring that service level agreements and performance management terms are effectively executed.
Skills and Technical Skills:
Educational Background:
Preferred degree in Pharmacy, Healthcare Administration, Business Management, or a related field.
Experience:
Minimum of 10 years in healthcare, with at least 5 years in specialty pharmacy operations focusing on quality and performance.
Analytical Skills:
Strong capabilities in analytics and problem-solving with a proven track record in operational efficiency and customer satisfaction.
Leadership Abilities:
Proven experience in influencing without authority, leading cross-functional teams, and working with internal and external stakeholders.
Communication Skills:
Excellent interpersonal skills with the ability to engage effectively with senior leadership and diverse teams.
Independence:
Highly self-directed with the ability to manage projects proactively and independently.
Why Join Us:
Career Growth:
Endless opportunities for advancement, including promotions, lateral moves, and international roles.
Rewards Package:
Enjoy a comprehensive rewards package recognizing your contributions and impact.
Health and Wellbeing:
Access a broad range of benefits, including high-quality healthcare, wellness programs, and at least 14 weeks of gender-neutral parental leave.
Diverse Environment:
Work in an inclusive environment with a focus on career development and team support.
Note:
Resumes will be maintained in strict confidentiality until such time as we engage in a detailed discussion regarding a specific opportunity, and both parties mutually agree to proceed.
Job Type:
Full-time
Pay:
$190,000.00 - $230,000.20 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Education:
Bachelor's (Required)
Experience:
Healthcare: 10 years (Required)
Pharmacy operations quality and performance-based role: 5 years (Required)
Patient Support Services or other commercial specialty: 1 year (Required)
Specialty Pharmacy Operations: 1 year (Preferred)
Director of Program Performance – Patient Support Services: 1 year (Required)
Location:
Cambridge, MA (Required)
Work Location:
Remote
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Director of Program Performance – US Patient Support Services (Dermatology, Respiratory, and Gastroenterology)
Flexible work from home days
Employment Type:
Full-timeRelocation Assistance Available:
Yes
About Our Award-Winning Client:
Our Award-Winning Client is a distinguished global leader in healthcare, recognized for its excellence and operating on a national scale. Their dedication to advancing medical science and improving patient lives has earned them numerous accolades. The organization focuses on addressing immune challenges, rare diseases, blood disorders, cancers, and neurological disorders through innovative research and development, cutting-edge treatments, and comprehensive patient support.
Role Overview:
As the Director of Program Performance, you will spearhead efforts to refine patient care programs and services, aiming to enhance patient outcomes. Your leadership will drive improvements in program effectiveness, service quality, and overall performance across the specialty pharmacy network.
Key Responsibilities:
Program Optimization:
Enhance coordination between the Hub and Specialty Pharmacy to boost conversion rates, expedite therapy initiation, and support sustained patient adherence.
Service Development:
Design, implement, and continuously refine pharmacy services to elevate patient outcomes.
Performance Metrics:
Develop and monitor performance metrics to ensure accountability and effectiveness in specialty pharmacy services.
Forecasting and Reporting:
Oversee patient forecasting, quarterly accruals, variance analysis, and management reporting with a focus on transparent communication with PSS leadership.
Business Reviews:
Participate in Specialty Pharmacy Quarterly Business Reviews, concentrating on Key Performance Metrics.
Cross-Functional Collaboration:
Lead meetings with vendors, alliances, and internal teams to enhance the overall patient journey.
Workforce Management:
Collaborate with the Head of Patient Facing Programs to optimize workforce performance and productivity.
Vendor Oversight:
Manage vendor relationships and procurement decisions, ensuring that service level agreements and performance management terms are effectively executed.
Skills and Technical Skills:
Educational Background:
Preferred degree in Pharmacy, Healthcare Administration, Business Management, or a related field.
Experience:
Minimum of 10 years in healthcare, with at least 5 years in specialty pharmacy operations focusing on quality and performance.
Analytical Skills:
Strong capabilities in analytics and problem-solving with a proven track record in operational efficiency and customer satisfaction.
Leadership Abilities:
Proven experience in influencing without authority, leading cross-functional teams, and working with internal and external stakeholders.
Communication Skills:
Excellent interpersonal skills with the ability to engage effectively with senior leadership and diverse teams.
Independence:
Highly self-directed with the ability to manage projects proactively and independently.
Why Join Us:
Career Growth:
Endless opportunities for advancement, including promotions, lateral moves, and international roles.
Rewards Package:
Enjoy a comprehensive rewards package recognizing your contributions and impact.
Health and Wellbeing:
Access a broad range of benefits, including high-quality healthcare, wellness programs, and at least 14 weeks of gender-neutral parental leave.
Diverse Environment:
Work in an inclusive environment with a focus on career development and team support.
Note:
Resumes will be maintained in strict confidentiality until such time as we engage in a detailed discussion regarding a specific opportunity, and both parties mutually agree to proceed.
Job Type:
Full-time
Pay:
$190,000.00 - $230,000.20 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Education:
Bachelor's (Required)
Experience:
Healthcare: 10 years (Required)
Pharmacy operations quality and performance-based role: 5 years (Required)
Patient Support Services or other commercial specialty: 1 year (Required)
Specialty Pharmacy Operations: 1 year (Preferred)
Director of Program Performance – Patient Support Services: 1 year (Required)
Location:
Cambridge, MA (Required)
Work Location:
Remote
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