Verizon
Total Wireless Training and Development Lead
Verizon, Basking Ridge, New Jersey, us, 07920
When you join VerizonVerizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. If you’re fueled by purpose, and powered by persistence, explore a career with us.
What you will be doing...The Operations & Channel Strategy team, as part of the Total Wireless (TW) Channel Management organization, orchestrates TW strategic programs and initiatives from conception to execution, ensuring channel readiness and operational excellence.
Serve as the face of the Total Wireless exclusive distribution channel, delivering communication & training messages to the frontline teams.
Manage and facilitate a regular cadence of training to frontline Indirect Total Wireless representatives and supplemental workshop sessions.
Partner in the development of training content such as self-paced and facilitated online training materials.
Conduct T3 (train-the-trainer) sessions with Master Agent training teams.
Assess training execution, identify gaps, and provide solutions for improvement of the learner experience.
Support Wireless exclusive distribution channel operational initiatives, product and promotional launches.
Serve as a TW Exclusive channel subject-matter expert, advising cross-functional teams on channel nuances.
Consistently deliver high quality work that addresses the intended criteria, goals, and objectives.
Effectively communicate verbally and in writing to stakeholders, team members, and leadership.
What we're looking for...As a Consultant on the Channel Mgmt team, you will act as the face of the Total Wireless exclusive distribution channel to the frontline teams. You will be responsible for delivering training content and fostering engagement.
You'll need to have:
Bachelor’s degree or four or more years of work experience.
Four or more years of relevant work experience.
Two or more years of program and/or project management experience.
Experience with virtual and in-person facilitation.
Experience with video editing and production.
Even better if you have one or more of the following:
An MBA, or an M.S. in a related field.
Project Management Professional (PMP) certification.
Experience in data science & process automation.
Experience working with external partners and/or vendors.
Self-motivated and able to work with minimal supervision.
Excellent executive presentation skills.
Strong verbal and written communication skills.
A passion for delivering exceptional experiences to partners and consumers.
Where you’ll be workingIn this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month.
Scheduled Weekly Hours40
Equal Employment OpportunityWe’re proud to be an equal opportunity employer. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefits to paid time off, we’ve got you covered with our total rewards package.
If you are hired into specific work locations, the compensation range for this position is between $89,000.00 and $181,000.00 annually based on a full-time schedule.
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What you will be doing...The Operations & Channel Strategy team, as part of the Total Wireless (TW) Channel Management organization, orchestrates TW strategic programs and initiatives from conception to execution, ensuring channel readiness and operational excellence.
Serve as the face of the Total Wireless exclusive distribution channel, delivering communication & training messages to the frontline teams.
Manage and facilitate a regular cadence of training to frontline Indirect Total Wireless representatives and supplemental workshop sessions.
Partner in the development of training content such as self-paced and facilitated online training materials.
Conduct T3 (train-the-trainer) sessions with Master Agent training teams.
Assess training execution, identify gaps, and provide solutions for improvement of the learner experience.
Support Wireless exclusive distribution channel operational initiatives, product and promotional launches.
Serve as a TW Exclusive channel subject-matter expert, advising cross-functional teams on channel nuances.
Consistently deliver high quality work that addresses the intended criteria, goals, and objectives.
Effectively communicate verbally and in writing to stakeholders, team members, and leadership.
What we're looking for...As a Consultant on the Channel Mgmt team, you will act as the face of the Total Wireless exclusive distribution channel to the frontline teams. You will be responsible for delivering training content and fostering engagement.
You'll need to have:
Bachelor’s degree or four or more years of work experience.
Four or more years of relevant work experience.
Two or more years of program and/or project management experience.
Experience with virtual and in-person facilitation.
Experience with video editing and production.
Even better if you have one or more of the following:
An MBA, or an M.S. in a related field.
Project Management Professional (PMP) certification.
Experience in data science & process automation.
Experience working with external partners and/or vendors.
Self-motivated and able to work with minimal supervision.
Excellent executive presentation skills.
Strong verbal and written communication skills.
A passion for delivering exceptional experiences to partners and consumers.
Where you’ll be workingIn this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month.
Scheduled Weekly Hours40
Equal Employment OpportunityWe’re proud to be an equal opportunity employer. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefits to paid time off, we’ve got you covered with our total rewards package.
If you are hired into specific work locations, the compensation range for this position is between $89,000.00 and $181,000.00 annually based on a full-time schedule.
#J-18808-Ljbffr