Verizon
Total Wireless Training Program Senior Manager
Verizon, Basking Ridge, New Jersey, us, 07920
When you join Verizon, you are joining one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. By joining our team, you'll play a pivotal role in delivering innovative, customer-focused solutions that open up a world of possibilities.In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday).What you will be doing...
The Operations & Channel Strategy team, as part of the Total Wireless (TW) Channel Management organization, orchestrates Total Wireless strategic programs and initiatives from conception to execution, ensuring channel readiness and operational excellence.As the Sr. Manager - Program & Project Management, you will be responsible for end-to-end development and management of training, communications, and resources supporting the new Value Indirect field team. You will design various resource materials to drive knowledge and understanding within the Value Indirect Field team.In this role, you will:
Maintain end-to-end ownership of developing Training, Communications & Resources for multiple channel level initiatives simultaneously.Develop and implement a comprehensive strategy for resource creation and maintenance.Own the development of specific training content and courses, both in-person and virtual.Build and implement an onboarding training program for all Value Indirect field representatives.Serve as a TW Exclusive Distribution channel subject matter expert.Work cross-functionally with L&D and external support partners.Develop communications for multiple levels within the channel.Consistently deliver high-quality work that addresses the intended criteria, goals, and objectives.Effectively communicate verbally and in writing to stakeholders, team members, and leadership.You'll need to have:
Bachelor's degree or six or more years of work experience.Six or more years of relevant work experience.Experience supporting communications for an organization.Experience in program and/or project management.Willingness to travel approximately up to 25% or less.Even better if you have one or more of the following:
An MBA, or an M.S. in a related field.Experience in training design, development, or delivery.Project Management Professional (PMP) certification.Experience working with external partners and/or vendors.6+ years actively working in retail operations and/or Go to Market.Excellent verbal & written communication, copywriting, editing, and proofreading skills.Ability to work in a cross-functional team environment.Excellent executive presentation skills.Where you'll be working
In this hybrid role, you'll have a defined work location that includes work from home and a minimum of eight assigned office days per month that will be set by your manager.Scheduled Weekly Hours
40Equal Employment Opportunity
We're proud to be an equal opportunity employer and celebrate our employees' differences. At Verizon, we know that diversity makes us stronger. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon.If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $108,000.00 and $219,000.00 annually based on a full-time schedule.
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The Operations & Channel Strategy team, as part of the Total Wireless (TW) Channel Management organization, orchestrates Total Wireless strategic programs and initiatives from conception to execution, ensuring channel readiness and operational excellence.As the Sr. Manager - Program & Project Management, you will be responsible for end-to-end development and management of training, communications, and resources supporting the new Value Indirect field team. You will design various resource materials to drive knowledge and understanding within the Value Indirect Field team.In this role, you will:
Maintain end-to-end ownership of developing Training, Communications & Resources for multiple channel level initiatives simultaneously.Develop and implement a comprehensive strategy for resource creation and maintenance.Own the development of specific training content and courses, both in-person and virtual.Build and implement an onboarding training program for all Value Indirect field representatives.Serve as a TW Exclusive Distribution channel subject matter expert.Work cross-functionally with L&D and external support partners.Develop communications for multiple levels within the channel.Consistently deliver high-quality work that addresses the intended criteria, goals, and objectives.Effectively communicate verbally and in writing to stakeholders, team members, and leadership.You'll need to have:
Bachelor's degree or six or more years of work experience.Six or more years of relevant work experience.Experience supporting communications for an organization.Experience in program and/or project management.Willingness to travel approximately up to 25% or less.Even better if you have one or more of the following:
An MBA, or an M.S. in a related field.Experience in training design, development, or delivery.Project Management Professional (PMP) certification.Experience working with external partners and/or vendors.6+ years actively working in retail operations and/or Go to Market.Excellent verbal & written communication, copywriting, editing, and proofreading skills.Ability to work in a cross-functional team environment.Excellent executive presentation skills.Where you'll be working
In this hybrid role, you'll have a defined work location that includes work from home and a minimum of eight assigned office days per month that will be set by your manager.Scheduled Weekly Hours
40Equal Employment Opportunity
We're proud to be an equal opportunity employer and celebrate our employees' differences. At Verizon, we know that diversity makes us stronger. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon.If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $108,000.00 and $219,000.00 annually based on a full-time schedule.
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