University of California - Santa Cruz
Slug Support Case Manager
University of California - Santa Cruz, Santa Cruz, California, us, 95061
HOW TO APPLYFor full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the
Applicant Resources
on our Talent Acquisition website.How to ApplyTroubleshootingTips for ApplicantsFAQ'sINITIAL REVIEW DATE (IRD)Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.The IRD for this job is:
08-12-2024ABOUT UC SANTA CRUZUC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.DEPARTMENT OVERVIEWThe Division of Student Success provides campus-wide coordination and leadership for student success programs and activities across departments, divisions, colleges, and administrative units. The Student Success Division includes the Student Success Evaluation & Research Center (SSERC), the Student Success Centers which provide outside the classroom academic and co-curricular services and resources, Student Health Services, and the Dean of Students Office.The Dean of Students Office at UC Santa Cruz promotes personal development and successful navigation of campus life thereby strengthening the student experience. This is accomplished by facilitating partnerships, developing policies, creating meaningful opportunities, and providing direct support to cultivate a vibrant, healthy, and inclusive UCSC community.JOB SUMMARYUnder the general direction of the Associate Director of Slug Support, the Slug Support Case Manager serves as the nexus of information and integration for the campus's response to students experiencing varying degrees of need and / or distress. The incumbent is readily accessible to faculty, staff, students, parents and family members who are concerned about a distressed student. The Slug Support Case Manager works closely with key offices to identify and intervene as early as possible with students whose behavior suggests the need for support services. Duties include providing information and training for the campus community; fielding calls, emails and referrals regarding, coordinating responses and services for individual students, undertaking research on national best practices, participating on various "students of concern" committees, and working directly with students to help resolve complex situations and advocate on their behalf. The Slug Support Case Manager will also support the activities, programs and services associated with the functions of the Dean of Students office.APPOINTMENT INFORMATIONBudgeted Salary:
$70,000 - $75,000 / Annually. Salary commensurate with skills, qualifications and experience.Benefits Level Eligibility:
Full benefitsSchedule Information:Full-time, FixedPercentage of Time: 100%, 40 Hours per WeekDays of the Week: Mon-FriShift Includes: DayEmployee Classification:
Career appointmentWork Location:
UC Santa Cruz Main CampusUnion Representation:
Non-RepresentedJob Code Classification:
004564 (STDT LIFE DEV SPEC 3) Grade 19Travel:
Never or RarelyJOB DUTIES70% - Student Advocacy and Coordination of Responses to Students in DistressProvides administrative interface, coordinating with various campus partners to ensure coherent integration of campus and community resources for individual students who have challenges with academic, health, conduct, substance abuse, financial and social issues. Manages students of concern cases that require the undertaking initial information gathering, developing recommendations for response, taking the initiative to mobilize appropriate responses and / or services, and provides information to the student, student's family as appropriate and conveys information to other units including Counseling and Psychological Services, the Colleges, Residential Services, Campus Police, and other campus entities, ensuring that appropriate resources are available and post-intervention strategies are mobilized on behalf of the student and the campus community.20% - Distress Student ConsultationIn consultation and collaboration with various campus colleagues, serves as a single point of contact campus wide for members of the campus community, parents and families, who are concerned about a student. The incumbent will consult about a student, provide referrals to campus departments and to the colleges, develop action plans, and follow up with students, staff and faculty as appropriate. The incumbent will also be an active member of the UC System Wide Case Management Team. Responds to inquiries about distressed students from faculty, staff, students and parents. Provides information and resources and/or referrals to appropriate campus services; may activate the Slug Support team for high level and high risk incidents.5% - EducationWorks with a broad cross section of campus departments (e.g., Orientation Programs, Wellness Programs, Disability Resource Centers, Resource Centers, Counseling and Psychological Services, the Colleges, Residential Services, Student Organization Advising and Resources) to develop and implement marketing campaigns for the campus's student mental health messages and information, with particular attention to educating students on their role in the well-being of fellow students.5% - OutreachWorks collaboratively with CAPS and other campus units and departments on the provision of campus-wide training and programs as well as publications regarding responding to students in distress. Develops and delivers specialized curriculum and training programs as requested by campus departments regarding responding to students in distress, and educational workshops about Dean of Students services and programs.REQUIRED QUALIFICATIONSBachelor's degree in related area and / or equivalent experience / training.Demonstrated experience in crisis management, crisis intervention, and case management with college age students / emerging adults.Broad knowledge of health care, mental health care and services, crisis management prevention, and psycho-educational and educational outreach as well programming to students, faculty, staff, and parents.Demonstrated ability to initiate and coordinate services for students.Demonstrated ability to interact effectively, productively, and sensitively with students, faculty, staff, and parents per the standards and practices related to the Family Educational Rights Privacy Act (FERPA) and the relevant policies and best practices.Demonstrated ability to work effectively and collaboratively within a disciplinary organizational setting including on-campus residential facilities, faculty, campus administration, campus health providers, off campus health care provider, law enforcement, and the courts.Demonstrated ability to uphold the UCSC nondiscrimination policy by actively promoting inclusion in communities diverse by race, color, national origin, religion, sex, gender, gender identity, gender expression, pregnancy, physical or mental disability, medical condition (cancer related or genetic characteristics), genetic information, ancestry, marital status, age, sexual orientation, citizenship, or service in the uniformed services.Demonstrated ability to develop training curriculum and deliver training and presentations to a wide variety of audiences such as faculty, deans, department chairs, students, and staff.Demonstrated ability to review, understanding, and effectively apply complex policies and laws.Outstanding oral, written, and digital communication skills.Excellent interpersonal, cultural competence, and conflict resolution skills.Demonstrated ability to effectively collaborate with people of diverse backgrounds.Ability to follow, implement, and encourage others to follow the UCSC Principles of Community, University Policies, and State and Federal Laws.Ability to advocate on behalf of students and encourage students towards achieving individual goals, follow through on recommendations, and learn self-advocacy skills.PREFERRED QUALIFICATIONSMaster's degree in Social Work, Counseling, Public Health, or related field.Direct experience working on college campuses with college age students in a health or mental health setting.SPECIAL CONDITIONS OF EMPLOYMENTSelected candidate will be required to pass a pre-employment criminal history background check.The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs, and be able to fulfill requirements of the UCSC telecommuting agreement.Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC * 1092(f)).Ability to maintain appearance and conduct suitable for working in a professional setting.The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.Other special conditions of employment that apply to this position: Ability to work flexible hours occasionally. All UCSC employed must follow safety procedures, attend require health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.SAFETY STATEMENTAll UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.NOTICE OF AVAILABILITYIn compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at:
Annual Security and Fire Safety Report . This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.EEO/AAThe University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.For the University of California's Affirmative Action Policy please visit:
Affirmative Action PolicyFor the University of California's Anti-Discrimination Policy, please visit:
Anti-Discrimination Policy
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Applicant Resources
on our Talent Acquisition website.How to ApplyTroubleshootingTips for ApplicantsFAQ'sINITIAL REVIEW DATE (IRD)Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.The IRD for this job is:
08-12-2024ABOUT UC SANTA CRUZUC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.DEPARTMENT OVERVIEWThe Division of Student Success provides campus-wide coordination and leadership for student success programs and activities across departments, divisions, colleges, and administrative units. The Student Success Division includes the Student Success Evaluation & Research Center (SSERC), the Student Success Centers which provide outside the classroom academic and co-curricular services and resources, Student Health Services, and the Dean of Students Office.The Dean of Students Office at UC Santa Cruz promotes personal development and successful navigation of campus life thereby strengthening the student experience. This is accomplished by facilitating partnerships, developing policies, creating meaningful opportunities, and providing direct support to cultivate a vibrant, healthy, and inclusive UCSC community.JOB SUMMARYUnder the general direction of the Associate Director of Slug Support, the Slug Support Case Manager serves as the nexus of information and integration for the campus's response to students experiencing varying degrees of need and / or distress. The incumbent is readily accessible to faculty, staff, students, parents and family members who are concerned about a distressed student. The Slug Support Case Manager works closely with key offices to identify and intervene as early as possible with students whose behavior suggests the need for support services. Duties include providing information and training for the campus community; fielding calls, emails and referrals regarding, coordinating responses and services for individual students, undertaking research on national best practices, participating on various "students of concern" committees, and working directly with students to help resolve complex situations and advocate on their behalf. The Slug Support Case Manager will also support the activities, programs and services associated with the functions of the Dean of Students office.APPOINTMENT INFORMATIONBudgeted Salary:
$70,000 - $75,000 / Annually. Salary commensurate with skills, qualifications and experience.Benefits Level Eligibility:
Full benefitsSchedule Information:Full-time, FixedPercentage of Time: 100%, 40 Hours per WeekDays of the Week: Mon-FriShift Includes: DayEmployee Classification:
Career appointmentWork Location:
UC Santa Cruz Main CampusUnion Representation:
Non-RepresentedJob Code Classification:
004564 (STDT LIFE DEV SPEC 3) Grade 19Travel:
Never or RarelyJOB DUTIES70% - Student Advocacy and Coordination of Responses to Students in DistressProvides administrative interface, coordinating with various campus partners to ensure coherent integration of campus and community resources for individual students who have challenges with academic, health, conduct, substance abuse, financial and social issues. Manages students of concern cases that require the undertaking initial information gathering, developing recommendations for response, taking the initiative to mobilize appropriate responses and / or services, and provides information to the student, student's family as appropriate and conveys information to other units including Counseling and Psychological Services, the Colleges, Residential Services, Campus Police, and other campus entities, ensuring that appropriate resources are available and post-intervention strategies are mobilized on behalf of the student and the campus community.20% - Distress Student ConsultationIn consultation and collaboration with various campus colleagues, serves as a single point of contact campus wide for members of the campus community, parents and families, who are concerned about a student. The incumbent will consult about a student, provide referrals to campus departments and to the colleges, develop action plans, and follow up with students, staff and faculty as appropriate. The incumbent will also be an active member of the UC System Wide Case Management Team. Responds to inquiries about distressed students from faculty, staff, students and parents. Provides information and resources and/or referrals to appropriate campus services; may activate the Slug Support team for high level and high risk incidents.5% - EducationWorks with a broad cross section of campus departments (e.g., Orientation Programs, Wellness Programs, Disability Resource Centers, Resource Centers, Counseling and Psychological Services, the Colleges, Residential Services, Student Organization Advising and Resources) to develop and implement marketing campaigns for the campus's student mental health messages and information, with particular attention to educating students on their role in the well-being of fellow students.5% - OutreachWorks collaboratively with CAPS and other campus units and departments on the provision of campus-wide training and programs as well as publications regarding responding to students in distress. Develops and delivers specialized curriculum and training programs as requested by campus departments regarding responding to students in distress, and educational workshops about Dean of Students services and programs.REQUIRED QUALIFICATIONSBachelor's degree in related area and / or equivalent experience / training.Demonstrated experience in crisis management, crisis intervention, and case management with college age students / emerging adults.Broad knowledge of health care, mental health care and services, crisis management prevention, and psycho-educational and educational outreach as well programming to students, faculty, staff, and parents.Demonstrated ability to initiate and coordinate services for students.Demonstrated ability to interact effectively, productively, and sensitively with students, faculty, staff, and parents per the standards and practices related to the Family Educational Rights Privacy Act (FERPA) and the relevant policies and best practices.Demonstrated ability to work effectively and collaboratively within a disciplinary organizational setting including on-campus residential facilities, faculty, campus administration, campus health providers, off campus health care provider, law enforcement, and the courts.Demonstrated ability to uphold the UCSC nondiscrimination policy by actively promoting inclusion in communities diverse by race, color, national origin, religion, sex, gender, gender identity, gender expression, pregnancy, physical or mental disability, medical condition (cancer related or genetic characteristics), genetic information, ancestry, marital status, age, sexual orientation, citizenship, or service in the uniformed services.Demonstrated ability to develop training curriculum and deliver training and presentations to a wide variety of audiences such as faculty, deans, department chairs, students, and staff.Demonstrated ability to review, understanding, and effectively apply complex policies and laws.Outstanding oral, written, and digital communication skills.Excellent interpersonal, cultural competence, and conflict resolution skills.Demonstrated ability to effectively collaborate with people of diverse backgrounds.Ability to follow, implement, and encourage others to follow the UCSC Principles of Community, University Policies, and State and Federal Laws.Ability to advocate on behalf of students and encourage students towards achieving individual goals, follow through on recommendations, and learn self-advocacy skills.PREFERRED QUALIFICATIONSMaster's degree in Social Work, Counseling, Public Health, or related field.Direct experience working on college campuses with college age students in a health or mental health setting.SPECIAL CONDITIONS OF EMPLOYMENTSelected candidate will be required to pass a pre-employment criminal history background check.The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs, and be able to fulfill requirements of the UCSC telecommuting agreement.Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC * 1092(f)).Ability to maintain appearance and conduct suitable for working in a professional setting.The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.Other special conditions of employment that apply to this position: Ability to work flexible hours occasionally. All UCSC employed must follow safety procedures, attend require health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.SAFETY STATEMENTAll UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.NOTICE OF AVAILABILITYIn compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at:
Annual Security and Fire Safety Report . This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.EEO/AAThe University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.For the University of California's Affirmative Action Policy please visit:
Affirmative Action PolicyFor the University of California's Anti-Discrimination Policy, please visit:
Anti-Discrimination Policy
#J-18808-Ljbffr