Cottage Health
Clinical Support Nurse, Navigation Center
Cottage Health, Goleta, California, us, 93116
Responsible for telephone assessment of patient's needs under the direction of Cottage Navigation Center Leadership with collaboration of the clinical departments. Application of a variety of procedures and policies relating to both the standards and procedures of the nursing profession and those established by Cottage Health. Provides triage for patients with symptoms, advice, medication refills, required documentation for authorizations, and follow-up education consistent with patient's age and cultural needs. Responds to patient inquiries, prioritizing responses and routing urgent situations to a Physician, Physician Assistant or Nurse Practitioner (hereafter Provider). Maintains accurate and appropriate documentation in the electronic health record. Follows patient privacy in accordance with HIPAA and Cottage Health policies and procedures. Performs to the level of a licensed Registered Nurse as dictated by the State of California Nurse Practice Act and Cottage Health.
QUALIFICATIONSAll job qualifications listed indicate the minimum level necessary to perform this job proficiently.
LEVEL OF EDUCATIONMinimum: Associates in Nursing
Preferred: Bachelor's of Science in Nursing Degree
CERTIFICATIONS, LICENSES, REGISTRATIONSMinimum: Current California RN license. American Heart Association (AHA) Basic Life Support (BLS)
TECHNICAL REQUIREMENTSMinimum: Familiarity with MS Office, Microsoft Outlook, and Electronic Medical Records
Preferred: Experience with Epic and CRM
YEARS OF RELATED WORK EXPERIENCEMinimum: 3 years clinical experience
Preferred: Minimum of one year of professional nursing experience in a clinic setting. Experience using call center phone systems. Training and experience in specialty that will be supported.
About UsCottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.
Equal Opportunity EmployerCottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.
Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.
If you're already a Cottage Health employee, please apply on this link only.
#J-18808-Ljbffr
QUALIFICATIONSAll job qualifications listed indicate the minimum level necessary to perform this job proficiently.
LEVEL OF EDUCATIONMinimum: Associates in Nursing
Preferred: Bachelor's of Science in Nursing Degree
CERTIFICATIONS, LICENSES, REGISTRATIONSMinimum: Current California RN license. American Heart Association (AHA) Basic Life Support (BLS)
TECHNICAL REQUIREMENTSMinimum: Familiarity with MS Office, Microsoft Outlook, and Electronic Medical Records
Preferred: Experience with Epic and CRM
YEARS OF RELATED WORK EXPERIENCEMinimum: 3 years clinical experience
Preferred: Minimum of one year of professional nursing experience in a clinic setting. Experience using call center phone systems. Training and experience in specialty that will be supported.
About UsCottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.
Equal Opportunity EmployerCottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.
Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.
If you're already a Cottage Health employee, please apply on this link only.
#J-18808-Ljbffr