Business Analyst II

Serves as a business analyst responsible for system administration, application life cycle support, project management, business analysis, reporting and support for major applications supporting the Sheriff’s Office. Provides backup to the Business Analyst III in the development and support of both new and current applications. Develops a deep level knowledge and understanding of both the business and the technology products supported to provide application support services. Accountable for new system implementations and changes to ensure they meet business needs and improve customer satisfaction levels, test, and confirm functionality created. Serves as the system administrator with overall responsibility and accountability for end-to-end application ownership, solution expertise and vendor management to ensure business needs are met (i.e., managing user accounts, analyzing, documenting, and implementing requested system configurations and changes, etc.).Serves as a business analyst providing full life cycle support and project management of applications (i.e., business process analysis, requirements definition, testing, training, reporting, configuration, user issues, documentation, etc.). Serves as the application support to users (i.e., work with users on issues, coordinate issues management/resolution, organizational change management, testing, training, etc.). Works with users to design and develop complex reports using various system reporting tools (i.e., Microsoft SQL SSRS, Microsoft Business Intelligence, etc.). Supports applications of advanced complexity, supporting multiple agencies or cross-functional, that are multi-component systems involving client-server, services-oriented, database, web-based, cloud-based, and iOS mobile environments instrumental to business operations. Performs related work as required.Works under general supervision of the applications manager.MINIMUM QUALIFICATIONS:Any combination of education, experience, and training equivalent to the following:Bachelor’s degree in business, computer science or a field related to the department where the information technology services are being used; plus, two years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system.

PREFERRED QUALIFICATIONS:

Work experience in an information technology (IT) environment performing business analysis, requirements gathering, design, and system administration of IT solutions within a government entity supporting corrections or law enforcement systems.Demonstrated experience in one or more of the following: systems jail management systems, records management system, and/or electronic health records systems.Demonstrated experience training employees in the use of hardware and software solutions and creating training plans and materials.Demonstrated experience in requirements analysis, project management, application design, user training and documentation.Demonstrated experience in customer management and system administration.Excellent customer service skills with the ability to interact in a friendly, service-oriented, and professional manner with internal and external customers.

CERTIFICATES AND LICENSES REQUIRED:None

NECESSARY SPECIAL REQUIREMENTS:The appointee to this position will be required to complete a criminal background check, polygraph exam, and psychological exam to the satisfaction of the employer.

PHYSICAL REQUIREMENTS:Employee may be required to lift up to 15 pounds. Job is generally sedentary in nature; however, visual acuity is required to read data on computer monitor and handhelds; incumbent must be able to operate touchscreen and keyboard-driven equipment. Must communicate with others. All duties may be performed with or without reasonable accommodations.

SELECTION PROCEDURE:Panel interview; may include exercise.Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314.#J-18808-Ljbffr