Golden 1 Credit Union
Manager - Fraud Countermeasure Rapid Deployment
Golden 1 Credit Union, Sacramento, California, United States, 95828
Manager - Fraud Countermeasure Rapid DeploymentLocation:
Sacramento, CA, USAJob Code:
11693Pay Range:
$108,500.00 - $115,000.00 AnnuallyGeneral Description:
The Fraud Countermeasure Rapid Deployment Manager will bring a passion for the disruption of fraud and assisting members who do experience fraud. Broad financial industry best-practice fraud prevention and resolution experience is required. A high degree of focus on fraud alert management will be required for success. This role is responsible for managing a rapid response team that will focus on investigating fraud cases related to specific fraud incidents. The goal of the team is to ensure consistency in responding to specific incidents. The role will represent Fraud Services on Enterprise Incident Responsible Teams that are deployed during fraud incidents. This role will also oversee the fraud review of new account openings. Develop highly skilled staff to effectively protect the assets of the credit union and assist members during live fraud events. Assess varied situations for associated risk to implement proper resolutions based upon current risk tolerances. Participate in cross-functional relationships within the credit union to provide optimum internal support. The ability to track staff performance and manage to service levels agreements will be vital. Experience with fraud case management systems and the evaluation of such systems is required. The ability to build and motivate high team performance will be key determinant of success.Tasks, Duties, Functions:
Incident Management:
Effectively manage fraud incidents by deploying a rapid response team to focus on impacted members and confine bad actors. Role will be responsible for creating action plans for response team to process cases related to incident.Primary Fraud Incident Contact:
Represent Fraud Services as part of enterprise Incident Response Team (IRT). Drive incident response efforts. Maintain stakeholder communication during incident lifecycle and facilitate resolution of service impact to fraud operations.Regulatory Compliance:
Maintain ongoing subject matter expertise regarding Fraud and regulations including a thorough understanding of state and federal laws and regulations related to credit union compliance.Team Leadership:
Experience building high-performance teams is required. This role will foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth.Performance Measurement:
Uses quality monitoring report/data management to compile and track performance at department and individual level.New Account Fraud:
Oversee the process for fraud reviews of new accounts to mitigate fake accounts from being opened.Member Experience:
Responsible for handling escalations, exception items and resolving complex issues.Represent credit union in contacts with business and trade associations, members, and regulatory agencies.Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities.Travel as required.Perform other duties as assigned.Physical Skills, Abilities, and Exertion:
Effective oral and written communication skills required.Must possess sufficient manual dexterity to skillfully operate standard office equipment.Organizational Contacts & Relationships:
Internal:
All levels of staff within business units and departments as needed.External:
Federal, state, and local law enforcement, vendors and business partners, and industry peers as needed.Qualifications:
Education:
Bachelor’s degree or related field preferred. Additional work experience may be considered in lieu of a 4-year degree.Experience:
Seven years or more of relevant experience; five years of leadership experience managing a team.Knowledge/Skills:
Comprehensive understanding of credit union products and compliance with all Federal Regulations.Physical Requirements:
Prolonged sitting throughout the workday with occasional mobility required.Corrected vision within the normal range.Hearing within normal range.Licenses/Certifications:
Two or more of the following certifications required: Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS).THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE.
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Sacramento, CA, USAJob Code:
11693Pay Range:
$108,500.00 - $115,000.00 AnnuallyGeneral Description:
The Fraud Countermeasure Rapid Deployment Manager will bring a passion for the disruption of fraud and assisting members who do experience fraud. Broad financial industry best-practice fraud prevention and resolution experience is required. A high degree of focus on fraud alert management will be required for success. This role is responsible for managing a rapid response team that will focus on investigating fraud cases related to specific fraud incidents. The goal of the team is to ensure consistency in responding to specific incidents. The role will represent Fraud Services on Enterprise Incident Responsible Teams that are deployed during fraud incidents. This role will also oversee the fraud review of new account openings. Develop highly skilled staff to effectively protect the assets of the credit union and assist members during live fraud events. Assess varied situations for associated risk to implement proper resolutions based upon current risk tolerances. Participate in cross-functional relationships within the credit union to provide optimum internal support. The ability to track staff performance and manage to service levels agreements will be vital. Experience with fraud case management systems and the evaluation of such systems is required. The ability to build and motivate high team performance will be key determinant of success.Tasks, Duties, Functions:
Incident Management:
Effectively manage fraud incidents by deploying a rapid response team to focus on impacted members and confine bad actors. Role will be responsible for creating action plans for response team to process cases related to incident.Primary Fraud Incident Contact:
Represent Fraud Services as part of enterprise Incident Response Team (IRT). Drive incident response efforts. Maintain stakeholder communication during incident lifecycle and facilitate resolution of service impact to fraud operations.Regulatory Compliance:
Maintain ongoing subject matter expertise regarding Fraud and regulations including a thorough understanding of state and federal laws and regulations related to credit union compliance.Team Leadership:
Experience building high-performance teams is required. This role will foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth.Performance Measurement:
Uses quality monitoring report/data management to compile and track performance at department and individual level.New Account Fraud:
Oversee the process for fraud reviews of new accounts to mitigate fake accounts from being opened.Member Experience:
Responsible for handling escalations, exception items and resolving complex issues.Represent credit union in contacts with business and trade associations, members, and regulatory agencies.Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities.Travel as required.Perform other duties as assigned.Physical Skills, Abilities, and Exertion:
Effective oral and written communication skills required.Must possess sufficient manual dexterity to skillfully operate standard office equipment.Organizational Contacts & Relationships:
Internal:
All levels of staff within business units and departments as needed.External:
Federal, state, and local law enforcement, vendors and business partners, and industry peers as needed.Qualifications:
Education:
Bachelor’s degree or related field preferred. Additional work experience may be considered in lieu of a 4-year degree.Experience:
Seven years or more of relevant experience; five years of leadership experience managing a team.Knowledge/Skills:
Comprehensive understanding of credit union products and compliance with all Federal Regulations.Physical Requirements:
Prolonged sitting throughout the workday with occasional mobility required.Corrected vision within the normal range.Hearing within normal range.Licenses/Certifications:
Two or more of the following certifications required: Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS).THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE.
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