Tbwa Chiat/Day Inc
Lead Audio Visual Field Technician
Tbwa Chiat/Day Inc, New York, New York, us, 10261
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.THIS POSITION MAY REQUIRE UP TO 50% TRAVEL.WHAT YOU’LL DO:Lead the Installation and de-installation of AV/Telepresence productsLead a team of AV Technicians on Installation ProjectsConfiguration of endpoints and infrastructurePreparation of room audits ensuring technology can work at optimum levelPerform preventative maintenance to ensure equipment and room is ready for useIdentify defective/failed equipment and provide solutionsCompletion of Post Installation AssessmentsPerform on-site User Acceptance testingInstall software upgradesAct as a point of escalation for technical issues and provide solutions for ongoing faultsWork as part of the EOS team providing AV solutions and services on-site interfacing with the designated client in line with the customer requirements and service level agreementCommunicate with management team throughout the day, as it relates to assignmentsProject reporting and updatingDocument and report hardware failures; manage Break/Fix and RMA requests as neededSupervise, instruct and help with rack building processesTravel to customer sites nationally as requiredWHAT YOU NEED TO SUCCEED:Experience leading teams of AV Technicians or EngineersExperience Terminating, Configuring and Programming at least one of the following types of equipment: Extron, Cisco, Crestron and/or AMXAbility to read and understand plans to ensure everything is done correctly and perform any additional configuration that is requiredSimilar experience working on AV/VC integrationsAgile with a strong sense of urgencyResponsive, efficient, with excellent customer interaction and a high level of professionalismIntrigued by difficult tech problems and welcoming of challengesComfortable working in a fast-paced, demanding environment, under pressure, with independent and confident thinkingEngaged in the process of technical developmentResponsible and reliable, capable of working alone as well as part of a teamGood organization and time management skills with proven ability to manage multiple prioritiesGood written and verbal communication skillsCritical thinking and problem-solving abilityFlexible and adaptable to change and hours of work, to meet the needs of the customerMotivated team playerTECHNICAL SKILLS:Control (Crestron, AMX, Extron)Video (Cisco, Polycom)EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.
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We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.THIS POSITION MAY REQUIRE UP TO 50% TRAVEL.WHAT YOU’LL DO:Lead the Installation and de-installation of AV/Telepresence productsLead a team of AV Technicians on Installation ProjectsConfiguration of endpoints and infrastructurePreparation of room audits ensuring technology can work at optimum levelPerform preventative maintenance to ensure equipment and room is ready for useIdentify defective/failed equipment and provide solutionsCompletion of Post Installation AssessmentsPerform on-site User Acceptance testingInstall software upgradesAct as a point of escalation for technical issues and provide solutions for ongoing faultsWork as part of the EOS team providing AV solutions and services on-site interfacing with the designated client in line with the customer requirements and service level agreementCommunicate with management team throughout the day, as it relates to assignmentsProject reporting and updatingDocument and report hardware failures; manage Break/Fix and RMA requests as neededSupervise, instruct and help with rack building processesTravel to customer sites nationally as requiredWHAT YOU NEED TO SUCCEED:Experience leading teams of AV Technicians or EngineersExperience Terminating, Configuring and Programming at least one of the following types of equipment: Extron, Cisco, Crestron and/or AMXAbility to read and understand plans to ensure everything is done correctly and perform any additional configuration that is requiredSimilar experience working on AV/VC integrationsAgile with a strong sense of urgencyResponsive, efficient, with excellent customer interaction and a high level of professionalismIntrigued by difficult tech problems and welcoming of challengesComfortable working in a fast-paced, demanding environment, under pressure, with independent and confident thinkingEngaged in the process of technical developmentResponsible and reliable, capable of working alone as well as part of a teamGood organization and time management skills with proven ability to manage multiple prioritiesGood written and verbal communication skillsCritical thinking and problem-solving abilityFlexible and adaptable to change and hours of work, to meet the needs of the customerMotivated team playerTECHNICAL SKILLS:Control (Crestron, AMX, Extron)Video (Cisco, Polycom)EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non-merit factor.
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