Hektoen Institute LLC
Medical Case Manager I Hektoen Institute, LLC
Hektoen Institute LLC, Chicago, Illinois, United States, 60290
JOB SUMMARY
The Medical Case Manager will provide a range of client-centered, confidential services that link clients with health care, clinical psychosocial, and supportive services for clients living with HIV/AIDS who are identified as having challenges with accessing and maintaining adherence to health care services. The Medical Case Manager will work closely with the CCHIP medical team to stabilize clients’ medically. They will facilitate linkage to and maintenance of clients to their primary medical services. The Medical Case Manager will also provide treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments. The Medical Case Manager will assure that clients are connecting to other core services: Dental, Mental Health, and Substance Abuse treatment. This case manager will also provide benefits counseling to clients and assist in enrollment, verification, and utilization of those benefits. This position complies with AIDS Foundation of Chicago (AFC) scopes and program requirements.
SPECIFIC RESPONSIBILITIES
Complete initial intake and assessment of needs on all new clients.
Develop a comprehensive, individualized service plan.
Maintain contact with clients to assure medical and medication compliance.
Make appropriate and timely referrals to internal and external providers and coordinate services identified on the service plan.
Meet with medical providers regularly to mutually support clients’ compliance with appointments.
Properly transition clients out of Medical Case Management into other appropriate programs.
Adhere to Social Services Documentation Policy of all patient encounters and forms.
Maintain a working knowledge of community and internal programs that would enhance the client’s ability to be maintained in care.
Enhance professional development and maintain an area of specialization.
Participate in all CCH, CCHIP, and AFC mandatory training and meetings.
Participate in Social Services Continuous Quality Improvement efforts.
Adhere to CCH, CCHIP Center, and Social Services specific policies & procedures.
Provide excellent customer service and professionalism when interacting with clients and internal and external customers.
Other duties as assigned by supervisor.
QUALIFICATIONS – Knowledge/Skills/ExperienceMinimal Formal Education Required:
Bachelor’s degree in a related human service, social science, or health education field from an accredited college or university preferred. Associate’s degree in a related human service, social science, or health education field from an accredited college or university, plus 4 years of case management or related experience required.
Minimal Length & Nature of Experience Required:
Related internship up to 2 years preferred. Experience working in a hospital or outpatient setting preferred. Knowledge and experience working with diverse and complex clients preferred. Microsoft Office Program, Access, and similar database experience required. Experience working with clients with multiple needs. Comfortable working with high volumes of clients in a fast-paced environment preferred.
Licensure, Certification, Registration Preferred:
N/A
Special Knowledge and Skills Required and Preferred:
Bilingual preferred. Ability to function autonomously as a worker and as a team member on a multidisciplinary team, excellent oral and written communication skills, problem-solving, and conflict resolution skills. Knowledge of HIV/AIDS and family issues, commitment to confidentiality, ethics, and a culturally sensitive approach to counseling are required. Experience working in primary care medical settings desirable.
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The Medical Case Manager will provide a range of client-centered, confidential services that link clients with health care, clinical psychosocial, and supportive services for clients living with HIV/AIDS who are identified as having challenges with accessing and maintaining adherence to health care services. The Medical Case Manager will work closely with the CCHIP medical team to stabilize clients’ medically. They will facilitate linkage to and maintenance of clients to their primary medical services. The Medical Case Manager will also provide treatment adherence counseling to ensure readiness for, and adherence to complex HIV/AIDS treatments. The Medical Case Manager will assure that clients are connecting to other core services: Dental, Mental Health, and Substance Abuse treatment. This case manager will also provide benefits counseling to clients and assist in enrollment, verification, and utilization of those benefits. This position complies with AIDS Foundation of Chicago (AFC) scopes and program requirements.
SPECIFIC RESPONSIBILITIES
Complete initial intake and assessment of needs on all new clients.
Develop a comprehensive, individualized service plan.
Maintain contact with clients to assure medical and medication compliance.
Make appropriate and timely referrals to internal and external providers and coordinate services identified on the service plan.
Meet with medical providers regularly to mutually support clients’ compliance with appointments.
Properly transition clients out of Medical Case Management into other appropriate programs.
Adhere to Social Services Documentation Policy of all patient encounters and forms.
Maintain a working knowledge of community and internal programs that would enhance the client’s ability to be maintained in care.
Enhance professional development and maintain an area of specialization.
Participate in all CCH, CCHIP, and AFC mandatory training and meetings.
Participate in Social Services Continuous Quality Improvement efforts.
Adhere to CCH, CCHIP Center, and Social Services specific policies & procedures.
Provide excellent customer service and professionalism when interacting with clients and internal and external customers.
Other duties as assigned by supervisor.
QUALIFICATIONS – Knowledge/Skills/ExperienceMinimal Formal Education Required:
Bachelor’s degree in a related human service, social science, or health education field from an accredited college or university preferred. Associate’s degree in a related human service, social science, or health education field from an accredited college or university, plus 4 years of case management or related experience required.
Minimal Length & Nature of Experience Required:
Related internship up to 2 years preferred. Experience working in a hospital or outpatient setting preferred. Knowledge and experience working with diverse and complex clients preferred. Microsoft Office Program, Access, and similar database experience required. Experience working with clients with multiple needs. Comfortable working with high volumes of clients in a fast-paced environment preferred.
Licensure, Certification, Registration Preferred:
N/A
Special Knowledge and Skills Required and Preferred:
Bilingual preferred. Ability to function autonomously as a worker and as a team member on a multidisciplinary team, excellent oral and written communication skills, problem-solving, and conflict resolution skills. Knowledge of HIV/AIDS and family issues, commitment to confidentiality, ethics, and a culturally sensitive approach to counseling are required. Experience working in primary care medical settings desirable.
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