JPMorgan Chase & Co
Senior Manager of Software Engineering - Contact Center Technology
JPMorgan Chase & Co, Wilmington, Delaware, us, 19894
JOB DESCRIPTIONWhen you mentor and advise multiple technical teams and move financial technologies forward, it’s a big challenge with big impact. You were made for this.
As a Senior Manager of Software Engineering - Contact Center Technology at JPMorgan Chase within the Consumer and Community Banking, Operations Technology Voice team, you serve in a leadership role by providing technical coaching and advisory for multiple technical teams, as well as anticipate the needs and potential dependencies of other functions within the firm. As an expert in your field, your insights influence budget and technical considerations to advance operational efficiencies and functionalities.
Job Responsibilities
Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks.
Be accountable for decisions that influence teams’ resources, budget, tactical operations, and the execution and implementation of processes and procedures.
Ensure successful collaboration across teams and stakeholders.
Identify and mitigate issues to execute a book of work while escalating issues as necessary.
Provide input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team.
Create a culture of diversity, equity, inclusion, and respect for team members and prioritize diverse representation.
Required Qualifications, Capabilities, and Skills
Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, 2+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise.
Experience leading teams of technologists.
Hands-on experience in Java, microservices, Terraform, Python, and AWS.
Experience in Cloud-based contact center (CCaaS) implementation such as AWS Connect or Genesys Cloud Cx.
Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives.
Experience with hiring, developing, and recognizing talent.
In-depth knowledge of the services industry and their IT systems.
Practical cloud-native experience.
Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines.
Preferred Qualifications, Capabilities, and Skills
Experience working at code level.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing.
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As a Senior Manager of Software Engineering - Contact Center Technology at JPMorgan Chase within the Consumer and Community Banking, Operations Technology Voice team, you serve in a leadership role by providing technical coaching and advisory for multiple technical teams, as well as anticipate the needs and potential dependencies of other functions within the firm. As an expert in your field, your insights influence budget and technical considerations to advance operational efficiencies and functionalities.
Job Responsibilities
Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks.
Be accountable for decisions that influence teams’ resources, budget, tactical operations, and the execution and implementation of processes and procedures.
Ensure successful collaboration across teams and stakeholders.
Identify and mitigate issues to execute a book of work while escalating issues as necessary.
Provide input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team.
Create a culture of diversity, equity, inclusion, and respect for team members and prioritize diverse representation.
Required Qualifications, Capabilities, and Skills
Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, 2+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise.
Experience leading teams of technologists.
Hands-on experience in Java, microservices, Terraform, Python, and AWS.
Experience in Cloud-based contact center (CCaaS) implementation such as AWS Connect or Genesys Cloud Cx.
Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives.
Experience with hiring, developing, and recognizing talent.
In-depth knowledge of the services industry and their IT systems.
Practical cloud-native experience.
Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines.
Preferred Qualifications, Capabilities, and Skills
Experience working at code level.
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing.
#J-18808-Ljbffr