Connecticut Children's Medical Center
Senior Desktop Engineer - Full Time 40 Hours
Connecticut Children's Medical Center, Hartford, Connecticut, us, 06112
Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.
At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.
Job Responsibilities:
Final technical escalation point for 2nd and 3rd level client-server issues.
Works closely with the Systems Engineers to research, architect, test and deploy client-server infrastructure solutions and software.
Analyzes and creates solutions to complex problems and relationships between integrated information systems.
Employs comprehensive analytical skills to define system information requirements and objectives for system, application, and interface maintenance or enhancement requests and communicate to clients and programmer/build staff.
Prepares written documentation of the need for system changes or replacements and coordinates staff and manages multiple projects or large tasks for their implementation.
Conducts regular instructional workshops with field support analysts and desktop engineers to help train, coach and mentor.
Analyzes and resolves complex system integration problems.
Prepares written documentation in support of systems enhancements and replacements.
Identifies and works collaboratively to resolve issues between different vendor systems.
Develops, implements, documents and validates comprehensive test plans of relevant system components and related interfaces.
Devises and conducts pre- and post-project benchmarking metrics for moderate to complex projects.
Participates in the system selection process, including needs assessment, RFP and vendor selection.
Designs and documents deployment processes and procedures.
Performs all other duties as assigned.
Performs 24/7 On-Call support on a rotational basis.
Demonstrates expert-level understanding of Microsoft client technologies as a core competency.
Advanced knowledge of Active Directory infrastructure (AD, DNS, DFS, GPOs, logon scripts, PKI, migrations, etc.).
Extensive knowledge and experience with SCCM/GPOs/other central management solutions.
Experience with administrative scripting to automate routine tasks/procedures.
Fluent in network troubleshooting methodology and tools.
Demonstrates comprehensive knowledge of computer systems, system architecture, and interoperability.
Demonstrates proficiency in all skills required to facilitate complex systems enhancements or replacements.
Advanced video conferencing knowledge and experience.
Basic to intermediate knowledge of server technology.
VDI image management experience.
Demonstrates advanced proficiency in creating detailed documentation, including system design documentation, procedures, process and data flows, RFPs, project plans, and recommendations for system enhancements and replacements.
Communicates effectively with clients, colleagues, developers, and organizational administration.
Provides estimates for moderate to complex work efforts.
Demonstrates a comprehensive degree of analytical skills.
Supports multiple concurrent projects, educates and coaches other team members, and manages client expectations.
Manages tasks, resources, and project plans for team assignments.
Escalation point and knowledge expert for 3rd level support issues.
Minimum Requirements:
Bachelor’s Degree in Computer Science, Engineering, Information Technology or related discipline; equivalent combination of education/certification and or experience acceptable.
Windows 7/10 client support and architectural design:
Computer hardware and software deployment, upgrades and replacements.
AD and its related technologies.
Supporting IT environments with 150+ users and computers:
End-client peripheral devices (printers, scanners, e-Sig readers, etc.).
Mobile technology experience – centralized deployment and support.
Designing and maintaining desktop images.
VDI infrastructure.
Application packaging and virtualization.
Designing client infrastructure; GPOs, OUs, SCCM, etc.
Licenses/Certifications:
A+ (Required)
MTA (Preferred)
MCSA/MCSE (Desired)
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At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.
Job Responsibilities:
Final technical escalation point for 2nd and 3rd level client-server issues.
Works closely with the Systems Engineers to research, architect, test and deploy client-server infrastructure solutions and software.
Analyzes and creates solutions to complex problems and relationships between integrated information systems.
Employs comprehensive analytical skills to define system information requirements and objectives for system, application, and interface maintenance or enhancement requests and communicate to clients and programmer/build staff.
Prepares written documentation of the need for system changes or replacements and coordinates staff and manages multiple projects or large tasks for their implementation.
Conducts regular instructional workshops with field support analysts and desktop engineers to help train, coach and mentor.
Analyzes and resolves complex system integration problems.
Prepares written documentation in support of systems enhancements and replacements.
Identifies and works collaboratively to resolve issues between different vendor systems.
Develops, implements, documents and validates comprehensive test plans of relevant system components and related interfaces.
Devises and conducts pre- and post-project benchmarking metrics for moderate to complex projects.
Participates in the system selection process, including needs assessment, RFP and vendor selection.
Designs and documents deployment processes and procedures.
Performs all other duties as assigned.
Performs 24/7 On-Call support on a rotational basis.
Demonstrates expert-level understanding of Microsoft client technologies as a core competency.
Advanced knowledge of Active Directory infrastructure (AD, DNS, DFS, GPOs, logon scripts, PKI, migrations, etc.).
Extensive knowledge and experience with SCCM/GPOs/other central management solutions.
Experience with administrative scripting to automate routine tasks/procedures.
Fluent in network troubleshooting methodology and tools.
Demonstrates comprehensive knowledge of computer systems, system architecture, and interoperability.
Demonstrates proficiency in all skills required to facilitate complex systems enhancements or replacements.
Advanced video conferencing knowledge and experience.
Basic to intermediate knowledge of server technology.
VDI image management experience.
Demonstrates advanced proficiency in creating detailed documentation, including system design documentation, procedures, process and data flows, RFPs, project plans, and recommendations for system enhancements and replacements.
Communicates effectively with clients, colleagues, developers, and organizational administration.
Provides estimates for moderate to complex work efforts.
Demonstrates a comprehensive degree of analytical skills.
Supports multiple concurrent projects, educates and coaches other team members, and manages client expectations.
Manages tasks, resources, and project plans for team assignments.
Escalation point and knowledge expert for 3rd level support issues.
Minimum Requirements:
Bachelor’s Degree in Computer Science, Engineering, Information Technology or related discipline; equivalent combination of education/certification and or experience acceptable.
Windows 7/10 client support and architectural design:
Computer hardware and software deployment, upgrades and replacements.
AD and its related technologies.
Supporting IT environments with 150+ users and computers:
End-client peripheral devices (printers, scanners, e-Sig readers, etc.).
Mobile technology experience – centralized deployment and support.
Designing and maintaining desktop images.
VDI infrastructure.
Application packaging and virtualization.
Designing client infrastructure; GPOs, OUs, SCCM, etc.
Licenses/Certifications:
A+ (Required)
MTA (Preferred)
MCSA/MCSE (Desired)
#J-18808-Ljbffr