IT Business Analyst

613 Main Street, Wilmington, Massachusetts 01887About UsHomans Associates is the premier distributor of HVAC Equipment, Supplies and Mechanical Insulation products in the Northeast. We've been serving the contractor community since 1952 with locations across all of New England plus New York and New Jersey. At Homans, we take our customers' success seriously. We utilize both Technology and People to create solutions for the challenges our customers face. We have developed, partnered and invested in tools that propel their business forward. We also employ the foremost experts in the HVAC and Mechanical Insulation industries. We refer to our employees as Associates, and our Associates are empowered to improve our customer's experience and ensure our customers' success. From the cab of the truck, to behind the counter, on the website and on the phone, all the way to the President's office, our people put the customer at the center of every interaction and decision.We joined the Watsco family in 1999. Watsco is the largest distributor of air conditioning, heating and refrigeration equipment and related parts and supplies in the HVAC/R industry, currently operating over 571 locations in 37 states in the United States, Canada, Mexico, and Puerto Rico. Plus market coverage on an export basis to parts of Latin America and the Caribbean.Homans Associates is an Equal Opportunity Employer. Homans offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).Job DescriptionHomans Associates

(HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We currently have an opening for an

IT Business Analyst

in our Wilmington MA location. There is no relocation assistance offered for this position.The Business Analyst (IT) role will research, install, configure, and support computer applications software or specialized utility programs to meet the business needs.

Their primary responsibilities include liaising between IT and the executive branch, improving the quality of IT services, and analyzing business needs.Duties/Responsibilities:Collects information on project specifications, performance requirements, and known capabilities and limitations.Determines hardware system status and limitations by gathering and evaluating information on a variety of factors including security and reporting needs.Reviews and modifies existing software to improve performance, correct errors, and conform with compatibility requirements of available hardware.Determines feasibility of proposed application modifications or design, ensuring the needs and requirements of the user will be met within time and cost requirements.Designs applications and systems to meet the project requirements, collaborating with systems analysts, engineers, programmers, and other developers as needed.Develops and leads software system testing and validation procedures; compiles relevant documentation.Trains, or provides training documentation to, users on new or modified applications.Collaborates with users, consultants, technical teams, and vendors to understand the end user’s needs and to determine the appropriate network installation and hardware.Collaborates with other departments to assess current service levels and understand requested program improvements and enhancements.Recommends systems and programs that will reduce the complexity and cost of applications, while increasing efficiency.RequirementsRequired Skills/Abilities:Excellent verbal and written communication skills.Proficient in Microsoft Office Suite or related software.Organizational skills with attention to detail.Ability to analyze and address needs of users.Ability to manage time and prioritize tasks.Excellent interpersonal and customer service skills.Basic understanding of existing network programs and capabilities.Strong analytical and problem-solving skills.Strong sense of business standard operating procedures.PMP experience.Education and Experience:Bachelor’s degree or commensurate experience.

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