Cox
Sr Salesforce Administrator
Cox, Atlanta, Georgia, United States, 30383
We're hiring a Senior Salesforce Administrator to play a vital role in the development of a modern platform that innovates and scales how we service our customers! You will help drive our product roadmap and develop solutions that meet the needs of our users and customers.
The Senior Salesforce Administrator is a proactive individual with a deep understanding of the Salesforce platform, responsible for the health and stability of a business-critical system. As user experience is of great importance, the Senior Salesforce Administrator should enjoy interacting with users to manage support tickets, assist with training, and help with user adoption. This role will collaborate with product teams to deliver high value solutions and support the company's growth. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.
WHAT YOU'LL DO:
Ensure the health, scale, and stability of a business-critical platform for employees and customersUse strategic focus and strong analytical skills to optimize Salesforce solutionsSupport our scaled agile process to provide a regular cadence of incremental UX-focused business valueBecome a trusted advisor to key business and technical stakeholders on business requirements and platform roadmap
Key Responsibilities:
Proactive platform maintenance including security reviews, release updates, health check, and optimizerMaintaining a high level of data integrity, implementing rules and automation to manage Salesforce records, retention policies, and storage quotasSupporting production issues, troubleshooting, resolving, and communicating updates with usersDeveloping and enforcing business and technical governance policies, procedures, and guidelinesWorking in and across agile teams alongside software engineers to customize Salesforce using low/no-code approaches (e.g., flows, layouts, dashboards, etc.)Contributing to a Business Continuity Plan and devising technical action items such as backup/restore strategy and monitoring Salesforce Trust site and platform logsDeveloping and collaborating with the BI team on operational reports, dashboards, and analyticsUser and license management including new user setup/deactivation, roles, profiles, permissions, public groupsSandbox management and licensingIdentifying unused or underutilized platform featuresConfiguring and maintaining integrations with other internal or third-party applicationsDeveloping automation scripts as applicableWriting technical documentation
WHO YOU ARE:
Qualifications:5+ years of hands-on Salesforce Administrator experience with Service CloudExperience delivering and maintaining high-scale Salesforce implementations for critical business operationsBachelor's/Postgraduate degree, or professional qualificationCertified Salesforce AdministratorFundamental understanding of Salesforce development features such as Apex and Lightning Web ComponentsStrong communications skills, adaptable to multiple levels of technical and business stakeholdersExperience in an agile delivery environmentExperience with change management and governanceLive within a commutable distance to the office and observe a weekly hybrid model
Nice to have:Additional certificates, such as Advanced Admin or Admin Super SetSalesforce development backgroundDevOps/release management experience; release tools such as Copado or Gearset
Compensation:
Compensation includes a base salary of $88,300.00 - $147,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive:
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox:
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.#J-18808-Ljbffr
The Senior Salesforce Administrator is a proactive individual with a deep understanding of the Salesforce platform, responsible for the health and stability of a business-critical system. As user experience is of great importance, the Senior Salesforce Administrator should enjoy interacting with users to manage support tickets, assist with training, and help with user adoption. This role will collaborate with product teams to deliver high value solutions and support the company's growth. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.
WHAT YOU'LL DO:
Ensure the health, scale, and stability of a business-critical platform for employees and customersUse strategic focus and strong analytical skills to optimize Salesforce solutionsSupport our scaled agile process to provide a regular cadence of incremental UX-focused business valueBecome a trusted advisor to key business and technical stakeholders on business requirements and platform roadmap
Key Responsibilities:
Proactive platform maintenance including security reviews, release updates, health check, and optimizerMaintaining a high level of data integrity, implementing rules and automation to manage Salesforce records, retention policies, and storage quotasSupporting production issues, troubleshooting, resolving, and communicating updates with usersDeveloping and enforcing business and technical governance policies, procedures, and guidelinesWorking in and across agile teams alongside software engineers to customize Salesforce using low/no-code approaches (e.g., flows, layouts, dashboards, etc.)Contributing to a Business Continuity Plan and devising technical action items such as backup/restore strategy and monitoring Salesforce Trust site and platform logsDeveloping and collaborating with the BI team on operational reports, dashboards, and analyticsUser and license management including new user setup/deactivation, roles, profiles, permissions, public groupsSandbox management and licensingIdentifying unused or underutilized platform featuresConfiguring and maintaining integrations with other internal or third-party applicationsDeveloping automation scripts as applicableWriting technical documentation
WHO YOU ARE:
Qualifications:5+ years of hands-on Salesforce Administrator experience with Service CloudExperience delivering and maintaining high-scale Salesforce implementations for critical business operationsBachelor's/Postgraduate degree, or professional qualificationCertified Salesforce AdministratorFundamental understanding of Salesforce development features such as Apex and Lightning Web ComponentsStrong communications skills, adaptable to multiple levels of technical and business stakeholdersExperience in an agile delivery environmentExperience with change management and governanceLive within a commutable distance to the office and observe a weekly hybrid model
Nice to have:Additional certificates, such as Advanced Admin or Admin Super SetSalesforce development backgroundDevOps/release management experience; release tools such as Copado or Gearset
Compensation:
Compensation includes a base salary of $88,300.00 - $147,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive:
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox:
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.#J-18808-Ljbffr