Illumina
Facilities Coordinator 2
Illumina, San Diego, California, United States, 92189
What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.The purpose of this position is to support the San Diego Facilities Site Services & Events team where you will be partnering and interacting with other internal functional teams to provide a best-in-class customer experience. This is a utility position which will provide support to multiple functions including Mail Services, Facilities Help Desk and the Events team. You will physically and logistically support package/material deliveries and pickups, meetings and events and serving as a liaison between internal customers, vendors, and team members in support of the Facilities Management of our San Diego campus buildings. We are looking for someone that is detail oriented, motivated and passionate about providing the best customer experience.*This position is onsite in San Diego, Mon – Fri.
Responsibilities:Mail Services:Receive, sort, and deliver all classes of inbound US Mail, and packages from various carriers across San Diego campus.Manage deliveries of mail and packages to Executive Leadership wing and the Executive Briefing Center.Receive and process inbound shipments and deliver to end-users using IMAYL software along with internal standard operating procedures for pictures chain of custody loop.Process postage for all classes of outgoing US Mail including certified mail.Perform daily mail runs which includes collecting outgoing mail pieces and packages from each designated mail station throughout campus, picking up inbound and dropping off outbound US Mail and packages at local post offices utilizing company vehicle.Perform daily ship-it routes for internal outgoing packages.Responsible for ordering and stocking mail/shipping supplies and Illumina branded stationery at mail stations.Process Iron Mountain Service Now tickets related to requests for supplies, sending and/or retrieving boxes from off-site storage.Maintain updates of IMAYL database and troubleshoot issues.Manage customized reports illustrating metrics related to performed services.Maintain managed spaces to ensure cleanliness, organization, and safety.Respond professionally to customer inquiries via email in a timely manner.Relocate or remove employee mail folders as needed.Events:Support meeting and event requirements, including but not limited to modifying room setup/breakdown as required (moving tables, chairs, etc.) and identifying pre- and post–meeting spaces.Recommend and support meeting rooms, times and coordination for teams and projects.Respond to inquiries and requests from internal customers in a knowledgeable and professional manner.Assist with coordination of event rentals.Maintain accurate inventory of onsite event equipment.Conduct meeting and conference room audits and restock supplies as necessary.Create badges, signage, and any other supplies needed for internal and external events.Evaluate daily priorities and product allocations to support customer orders and internal requests.Work with local and regional management to ensure site alignment.Acquire and maintain a clear understanding of the technologies utilized in Illumina’s processes.All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.Facilities Help Desk:Answering and routing incoming phone calls appropriately.Submit work requests for customers as necessary.Submit and track status for Facilities related safety tickets.Checking and responding to customer emails promptly.Interact and collaborate effectively with other functions to drive solutions for customers.Follow up with customers on satisfaction of services, repairs, etc. as necessary.Review and assign Facilities work order requests as necessary.Create and run weekly/monthly/quarterly work order metrics/reports for all associated departments.Track and update status of work requests/work orders as needed.Manage offsite document storage requests.Other:Conduct building audits.Install temporary site signage as needed.Provide support to remote sites and other functional teams as needed.Complete miscellaneous projects as assigned.Print and issue meal vouchers upon request.Other duties may be assigned.
Requirements:Minimum 2 years of work experience in facilities/property management/customer support preferred.Ability to communicate clearly and professionally both in writing and verbally.Experience with Service Now, iMayl or related systems is preferred.Ability to multi-task in a fast-paced environment.Able to do physical labor for periods of time.Able to stand, walk and lift/move items up to 50lbs for long periods of time.Understanding of Microsoft Excel, Outlook, PowerPoint, and Word.Problem-solving skills paired with ability to be proactive and foresee next steps.Willingness to complete a broad range of administrative responsibilities ranging from entry to senior level.Confidence to take delegated tasks and ask questions for clarification.Valid Driver’s license with clean driving record.The estimated base hourly range for the Facilities Coordinator 2 role based in the United States of America is: $20.76 - $31.15. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. This role is not eligible for visa sponsorship.About Us
The potential of genomics to change the world is unparalleled. At Illumina, we are leading the way. Our technology empowers researchers and clinicians globally to improve cancer treatments, change the course of diseases, protect the environment, and fight food insecurity. We are made up of dedicated professionals, all-in on creating a better world – and we need every skill set on our path to making genomics useful for all. Learn more about life at Illumina.
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Responsibilities:Mail Services:Receive, sort, and deliver all classes of inbound US Mail, and packages from various carriers across San Diego campus.Manage deliveries of mail and packages to Executive Leadership wing and the Executive Briefing Center.Receive and process inbound shipments and deliver to end-users using IMAYL software along with internal standard operating procedures for pictures chain of custody loop.Process postage for all classes of outgoing US Mail including certified mail.Perform daily mail runs which includes collecting outgoing mail pieces and packages from each designated mail station throughout campus, picking up inbound and dropping off outbound US Mail and packages at local post offices utilizing company vehicle.Perform daily ship-it routes for internal outgoing packages.Responsible for ordering and stocking mail/shipping supplies and Illumina branded stationery at mail stations.Process Iron Mountain Service Now tickets related to requests for supplies, sending and/or retrieving boxes from off-site storage.Maintain updates of IMAYL database and troubleshoot issues.Manage customized reports illustrating metrics related to performed services.Maintain managed spaces to ensure cleanliness, organization, and safety.Respond professionally to customer inquiries via email in a timely manner.Relocate or remove employee mail folders as needed.Events:Support meeting and event requirements, including but not limited to modifying room setup/breakdown as required (moving tables, chairs, etc.) and identifying pre- and post–meeting spaces.Recommend and support meeting rooms, times and coordination for teams and projects.Respond to inquiries and requests from internal customers in a knowledgeable and professional manner.Assist with coordination of event rentals.Maintain accurate inventory of onsite event equipment.Conduct meeting and conference room audits and restock supplies as necessary.Create badges, signage, and any other supplies needed for internal and external events.Evaluate daily priorities and product allocations to support customer orders and internal requests.Work with local and regional management to ensure site alignment.Acquire and maintain a clear understanding of the technologies utilized in Illumina’s processes.All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.Facilities Help Desk:Answering and routing incoming phone calls appropriately.Submit work requests for customers as necessary.Submit and track status for Facilities related safety tickets.Checking and responding to customer emails promptly.Interact and collaborate effectively with other functions to drive solutions for customers.Follow up with customers on satisfaction of services, repairs, etc. as necessary.Review and assign Facilities work order requests as necessary.Create and run weekly/monthly/quarterly work order metrics/reports for all associated departments.Track and update status of work requests/work orders as needed.Manage offsite document storage requests.Other:Conduct building audits.Install temporary site signage as needed.Provide support to remote sites and other functional teams as needed.Complete miscellaneous projects as assigned.Print and issue meal vouchers upon request.Other duties may be assigned.
Requirements:Minimum 2 years of work experience in facilities/property management/customer support preferred.Ability to communicate clearly and professionally both in writing and verbally.Experience with Service Now, iMayl or related systems is preferred.Ability to multi-task in a fast-paced environment.Able to do physical labor for periods of time.Able to stand, walk and lift/move items up to 50lbs for long periods of time.Understanding of Microsoft Excel, Outlook, PowerPoint, and Word.Problem-solving skills paired with ability to be proactive and foresee next steps.Willingness to complete a broad range of administrative responsibilities ranging from entry to senior level.Confidence to take delegated tasks and ask questions for clarification.Valid Driver’s license with clean driving record.The estimated base hourly range for the Facilities Coordinator 2 role based in the United States of America is: $20.76 - $31.15. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. This role is not eligible for visa sponsorship.About Us
The potential of genomics to change the world is unparalleled. At Illumina, we are leading the way. Our technology empowers researchers and clinicians globally to improve cancer treatments, change the course of diseases, protect the environment, and fight food insecurity. We are made up of dedicated professionals, all-in on creating a better world – and we need every skill set on our path to making genomics useful for all. Learn more about life at Illumina.
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