ClifyX Inc
Desktop Support/Field Support Job Title - Desktop Support/Field Support
ClifyX Inc, New Orleans, Louisiana, United States, 70123
Position Title:
Desktop Support/Field SupportLocation:
New Orleans, LA & Cincinnati, OH (Day 1 Onsite)Duration:
6+ MonthsJob Description:
Hands on knowledge on Windows OS imaging, installation and configurationGood knowledge on handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issuesSupport Skype for Business operational issues such as install/uninstall, configuration, deployment failure related issuesHelp on SharePoint templates, site creations, access related issues, technical support to sites that are migrated/created for storing file share contentsSupport all OneDrive access and storage related issuesCoordinate and support on Win 10 automated deployments, ensure deployments run successfully, remediate failed deployments, deploy the image through USB drivesHandle hardware/software requests from the dedicated locationsGood knowledge on Intune/Mobile Device Management, enrolling BYOD devices, and managing Android/iOS device managementProvide support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirementsHandle secure wipe and asset disposal as per agreed processGood understanding of IT Service Management processesBasic understanding of SCCM activitiesGood understanding of group policy and Active DirectoryProvide break-fix support wherever necessaryMaintain asset inventory of existing devices and buffer stock if anyProvide support for network/storage/server related activities on the site wherever requiredGood understanding of ServiceNowSkill Sets: Certifications: Must Have:
1) CompTIA A+ Certification - Foundational certification that covers essential IT skills across hardware, software, networking, and security2) HDI Desktop Support Technician - Certification for providing desktop support and customer service3) Microsoft Certified: Modern Desktop Administrator Associate - Certification to manage and deploy Windows 10 and Windows 11 desktops and devices in an enterprise environment
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Desktop Support/Field SupportLocation:
New Orleans, LA & Cincinnati, OH (Day 1 Onsite)Duration:
6+ MonthsJob Description:
Hands on knowledge on Windows OS imaging, installation and configurationGood knowledge on handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issuesSupport Skype for Business operational issues such as install/uninstall, configuration, deployment failure related issuesHelp on SharePoint templates, site creations, access related issues, technical support to sites that are migrated/created for storing file share contentsSupport all OneDrive access and storage related issuesCoordinate and support on Win 10 automated deployments, ensure deployments run successfully, remediate failed deployments, deploy the image through USB drivesHandle hardware/software requests from the dedicated locationsGood knowledge on Intune/Mobile Device Management, enrolling BYOD devices, and managing Android/iOS device managementProvide support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirementsHandle secure wipe and asset disposal as per agreed processGood understanding of IT Service Management processesBasic understanding of SCCM activitiesGood understanding of group policy and Active DirectoryProvide break-fix support wherever necessaryMaintain asset inventory of existing devices and buffer stock if anyProvide support for network/storage/server related activities on the site wherever requiredGood understanding of ServiceNowSkill Sets: Certifications: Must Have:
1) CompTIA A+ Certification - Foundational certification that covers essential IT skills across hardware, software, networking, and security2) HDI Desktop Support Technician - Certification for providing desktop support and customer service3) Microsoft Certified: Modern Desktop Administrator Associate - Certification to manage and deploy Windows 10 and Windows 11 desktops and devices in an enterprise environment
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