Lead Product Designer- Spend and Expense

Do the best work of your career as a champion for small and mid-size businesses.BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms.BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.Make Your Impact Within a Rapidly Growing Fintech CompanyAs a Sr. Lead Product Designer on the Card Servicing team, you will play a critical role in shaping the user experience for products managing a $15 billion customer payment volume within our Spend and Expense platform. Your primary focus will be optimizing payment experiences, managing delinquency, and enhancing bank account and payment functionalities. You will work on features related to billing cycles, payments, lines of credit, and other card-related services, ensuring they are intuitive, efficient, and aligned with business objectives.Key ResponsibilitiesCross-Collaboration: Lead cross-functional collaboration by working closely with Product Management, Engineering, Research, Data, and Product Marketing teams. Facilitate seamless communication and alignment across all stakeholders to drive the successful implementation of design strategies that meet both user needs and business goals.Data-Driven Decisions: Utilize data and user insights to inform and guide design decisions. Continuously analyze user behavior and product performance metrics to refine and optimize design strategies, ensuring they are backed by solid data and aligned with business objectives.User-Centric Design: Conduct user research to uncover and deeply understand user needs, pain points, and preferences. Translate these insights into design strategies that enhance user experience and support business objectives, particularly in optimizing payment processes and reducing delinquency rates.End-to-End Design Process: Own the entire design process, from initial research and ideation to design, testing, validation, and final implementation. Ensure that every design is intuitive, user-friendly, and meets the highest standards of quality.Innovation: Develop and implement innovative, adaptable design strategies that address both end-user and internal team requirements. Create tools, guidelines, and documentation that enable internal teams to adopt and contribute to design standards.Mentorship: Mentor and inspire other designers, fostering a collaborative and positive team culture. Encourage continuous learning and professional growth within the design team.Stakeholder Communication: Regularly present design concepts, strategies, and updates to senior leadership and key stakeholders, ensuring alignment with the broader business vision.Design System Management: Contribute to and help evolve the design system, ensuring consistency and scalability across products. Advocate for design standards and best practices within the organization.Prototyping and Testing: Develop high-fidelity prototypes and lead usability testing sessions to validate design concepts. Iterate on designs based on feedback and test results to ensure optimal user experiences.Project Management: Collaborate with product managers and engineers to scope design projects, establish timelines, and ensure on-time delivery of high-quality designs. Manage multiple projects simultaneously while maintaining a keen attention to detail.We’d Love To Chat If You HaveExperience: 7+ years of experience in product design, with a proven track record of leading design projects from concept to launch. Previous experience in FinTech or a related industry is a plus.Skills: Proficiency in design tools such as Figma and Adobe Creative Suite. Strong understanding of UX/UI principles, interaction design, and visual design.Education: Bachelor’s or Master’s degree in Design, Interaction Design, a related field, or equivalent practical experience.Leadership: Strong leadership skills with experience mentoring and leading design teams. Ability to drive consensus and foster collaboration in a cross-functional team environment.Analytical Mindset: Ability to think strategically and critically, using data to make informed design decisions. Strong problem-solving skills and a user-centric mindset.Communication: Excellent communication skills with the ability to articulate design decisions and strategies to stakeholders at all levels.This role offers the opportunity to lead impactful design efforts in a high-stakes area of our business, where your work will directly influence the customer payment experience and contribute to the overall success of the Spend and Expense platform.Let’s Talk About Benefits100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)HSA & FSA accountsLife Insurance, Long & Short-term disability coverageEmployee Assistance Program (EAP)11+ Observed holidays and wellness days and flexible time offEmployee Stock Purchase Program with employee discountsWellness & Fitness initiativesEmployee recognition and referral programsFor positions that are in office we support a hybrid work environment with on-site and remote work days. Check out our LinkedIn Life Page for each location and discover BILL.We live our culture and values every dayAt BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.Our promise to our candidates is to be transparent, diligent, and engaging while guiding individuals through each step of our hiring process. At BILL we strive to achieve an inclusive and positive candidate experience that aligns with our core values and focuses on diversity.If you require a reasonable accommodation for your application, interviews, or another aspect of the hiring process, please contact interviewaccommodations@hq.bill.com.BILL CultureHumble - We check our egos at the door. We are curious. We listen, accept feedback.Authentic - We earn and show trust by being real—embracing our authentic selves.Passionate - We care deeply about each other and our customers.Accountable - We are duty-bound to each other, our customers, and society.Fun - We wrap it all together by building connections and enjoying time spent together.

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