Visitor Coordinator

Visitor CoordinatorJob Description:The Visitor Coordinator shall provide general visitor and customer service support to include general visitor services, Welcome Desk Operations, visitor complaint resolution, timed ticketing operations, group reservation management, disability accommodations, Agency programming, visitor surveys, training development, inquiry support, master calendar management, and writing the volunteer newsletter.Job DetailsFull-time – SalariedAnnual Compensation: $24.03 per hourCommute: On-siteResponsibilities:The Visitor Coordinator shall provide support at the Agency’s welcome desk, greeting visitors, answering basic questions about the Agency, providing wayfinding services, and referring visitors to the appropriate staff. This position shall assist with answering basic call inquiries and routing others to the appropriate staff. They shall assist with programming and special events in areas such as helping set up or tear down equipment (lifting equipment up to 50 pounds), providing capacity management services (queue management) and parking management services, and facilitating event execution.The Visitor Coordinator shall work diligently to assist visitors quickly and professionally to resolve all complaints or issues. This position shall exercise judgment, informed by Agency provided training, to address the situation.The Visitor Coordinator shall operate the timed ticketing system and tasks include scanning tickets, issuing tickets, assisting visitors with ticket issues, and utilizing the timed ticketing vendor’s online system in support of standard Agency hours and events outside of normal operating hours.The Visitor Coordinator shall schedule group reservations, events, and special programs on the Agency’s master calendar. Tasks include contacting groups to verify reservation arrangements, meeting groups upon arrival, and providing an escort for ticketing, security, and Agency orientation.The Visitor Coordinator maintains accountability of disability accommodation equipment to include, but not limited to, wheelchairs, assisted listening devices, audio tour content, written content, braille guides, and anxiety coping devices. They will also inform appropriate government staff of any damaged, lost or stolen equipment.The Visitor Coordinator shall develop monthly Special Emphasis Programming (SEP) in support of the Agency’s overall programming objectives. Other tasks include development of written program materials, program outreach, program planning, setup, teardown, and facilitation of event execution for both their event and other SEPs executed by the Agency.The Visitor Coordinator shall also complete other duties as assigned to include Visitor Surveys, Training Development, Inquiry Support, and Master Calendar Management.QualificationsEducation: Minimum of a BA or BS in Liberal Studies, History, Agency Studies, American Studies, Art History or related field as approved by the COR.At least three years’ experience working in Agency or customer service driven positions.Experience, education or training in at least four of the following 8 categories:Visitor servicesComplaint resolutionTimed ticketing systemsGroup reservation managementDisability accommodations and ADA ComplianceAgency programmingVisitor surveysTraining developmentExperience using Microsoft Office Suite to include Word, PowerPoint, Excel, and Outlook.Have a valid driver’s license.Be citizens of the United States or have a valid U.S. work permit.Pass agency background check.Employment BenefitsWe also offer a full complement of employee benefits

for qualifying employees , including:CareFirst Healthcare PlansBlueChoice HMO Gold 500Blue Choice Advantage Gold 1000BluePreferred PPO Gold 500DentalVisionSupplemental Insurance ProgramsGroup Accident InsuranceGroup Hospital IndemnityGroup Critical Illness AdvantageGroup Disability Advantage401(k) Retirement PlanGuided ProfileFully Managed ProfileSelf-Directed ProfileFlexible Spending Account – TASCHealthcare FSADependent CareTransitParkingLeave10 HolidaysVacation/Flexible Time OffSick

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