Chiro One Wellness Centers
Infrastructure Engineer (Local Candidates Only)
Chiro One Wellness Centers, Oak Brook, Illinois, United States, 60523
Systems Engineer (Local Candidates Only)
In this role of Systems Engineer, you will be an integral member of a results-driven, nimble IT team. You will have the opportunity to tackle challenging problems in programming, networking and technology, and will be responsible for ensuring the smooth operations of systems and infrastructure.Additionally, you will serve as the top escalation point for Service Desk support, user identities and accounts administration. This role is also responsible for developing deployment and support models for workstations and ensuring they work effectively and securely in the environment.The successful candidate will embrace the challenge of solving critical business problems through technology, as well as possess a strong ability to absorb and evaluate information from a variety of sources and maintain a "big picture" view.Essential Functions and ResponsibilitiesTackle complex issues escalated from the Service Desk team, including those that impact multiple users or locations.Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem setsResearch and develop methodologies and processes to ensure the health and stability of the production environmentProactively manage health monitoring & maintenance for backups, patching, & infrastructure supportDevelop and maintain a workstation deployment process model that is executable by the Service Desk, using MDT, SCCM, or MCEMCreates documentation for application installation packages, imaging processes, and system maintenance processes.Create scripts for automated repetitive processes.Validate backup scripts and data integrityManage and maintain users and groups in Active Directory and O365/Exchange OnlineInstall, configure, and troubleshoot Active Directory domains in a multi-server domain/forestConfigure, test, and deploy Group PolicyTrains and mentor other technical analystsAssist with Service Desk tickets when requiredServe as escalation point for on-call team if requiredMinimum QualificationsMicrosoft Sever 2003-2022 Operating SystemsExperience with MDT or SCCM and Group PolicyExperience troubleshooting application and OS level issuesSolid understanding of operating systems and network architecturesExperience in building, deploying and maintaining desktops and serversBasic Networking – Firewall rules, switch VLAN and ACL configuration, wireless and troubleshooting.Windows/Mac/Linux everyday tasks and endpoint administration.VMware and SANs support.Virtualized System Administration (knowledge in VMware and Hyper-V).Remote monitoring and management tools to troubleshoot and fix issues.Comfort resolving uncertainty and communicating for issue resolutionMinimum 4-5 years’ experience in a desktop support or desktop engineering environmentPassionate about solving challenges by leveraging technology solutionCreative and analytical thinker with strong problem-solving skillsAbility to effectively communicate complex technical concepts, both verbally and writtenSelf-directed with the ability to work with minimal supervision Commitment to strong customer service.Attention to detail and proven ability to follow throughDisclaimerAll team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.
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In this role of Systems Engineer, you will be an integral member of a results-driven, nimble IT team. You will have the opportunity to tackle challenging problems in programming, networking and technology, and will be responsible for ensuring the smooth operations of systems and infrastructure.Additionally, you will serve as the top escalation point for Service Desk support, user identities and accounts administration. This role is also responsible for developing deployment and support models for workstations and ensuring they work effectively and securely in the environment.The successful candidate will embrace the challenge of solving critical business problems through technology, as well as possess a strong ability to absorb and evaluate information from a variety of sources and maintain a "big picture" view.Essential Functions and ResponsibilitiesTackle complex issues escalated from the Service Desk team, including those that impact multiple users or locations.Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem setsResearch and develop methodologies and processes to ensure the health and stability of the production environmentProactively manage health monitoring & maintenance for backups, patching, & infrastructure supportDevelop and maintain a workstation deployment process model that is executable by the Service Desk, using MDT, SCCM, or MCEMCreates documentation for application installation packages, imaging processes, and system maintenance processes.Create scripts for automated repetitive processes.Validate backup scripts and data integrityManage and maintain users and groups in Active Directory and O365/Exchange OnlineInstall, configure, and troubleshoot Active Directory domains in a multi-server domain/forestConfigure, test, and deploy Group PolicyTrains and mentor other technical analystsAssist with Service Desk tickets when requiredServe as escalation point for on-call team if requiredMinimum QualificationsMicrosoft Sever 2003-2022 Operating SystemsExperience with MDT or SCCM and Group PolicyExperience troubleshooting application and OS level issuesSolid understanding of operating systems and network architecturesExperience in building, deploying and maintaining desktops and serversBasic Networking – Firewall rules, switch VLAN and ACL configuration, wireless and troubleshooting.Windows/Mac/Linux everyday tasks and endpoint administration.VMware and SANs support.Virtualized System Administration (knowledge in VMware and Hyper-V).Remote monitoring and management tools to troubleshoot and fix issues.Comfort resolving uncertainty and communicating for issue resolutionMinimum 4-5 years’ experience in a desktop support or desktop engineering environmentPassionate about solving challenges by leveraging technology solutionCreative and analytical thinker with strong problem-solving skillsAbility to effectively communicate complex technical concepts, both verbally and writtenSelf-directed with the ability to work with minimal supervision Commitment to strong customer service.Attention to detail and proven ability to follow throughDisclaimerAll team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.
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