CA High Speed Rail Authority
INFORMATION TECHNOLOGY ASSOCIATE
CA High Speed Rail Authority, Los Angeles, California, United States,
Under the general supervision of the Client Services Supervisor, an Information Technology (IT) Supervisor II, the IT Associate independently and as part of a team is responsible for the installation or deployment and maintenance of end-user devices such as computers, laptops, tablets, printers, mobile devices, and associated software and services. The incumbent responds to incidents, service requests, and inquiries from all levels of Authority staff and contracted partners and proactively performs various duties to ensure equipment and related systems/software are maintained at an optimal level. The IT Associate is responsible for maintaining the highest levels of customer service; creating technical and process documentation, user guides and communications; and updating/maintaining detailed information related to the duties of the position.Working ConditionsPart time telework, up to three days per week, is available based on the requirements of the position for California residents and may be discussed during the interview process. Hiring interviews may be available virtually, using teleconferencing or video conferencing options. While working on-site, the incumbent works in a professional office environment, in a climate-controlled area which may fluctuate in temperature and is under artificial light. The incumbent will be required to use a computer, mouse, and keyboard, and will be required to sit for long periods of time at a computer screen. The incumbent must be able to focus for long periods of time, multi-task, adapt to changes in priorities, and complete tasks or projects with short notice. The incumbent must develop and maintain cooperative working relationships and display professionalism and respect for others in all contact opportunities.Minimum RequirementsINFORMATION TECHNOLOGY ASSOCIATEPosition DetailsJob Code #:
JC-448663Position #(s):
311-440-1401-004311-440-1401-003Working Title:
Desktop and Mobile SupportClassification:
INFORMATION TECHNOLOGY ASSOCIATE$4,791.00 - $8,485.00# of Positions:
2Work Location:
Sacramento CountyTelework:
HybridJob Type:
Permanent, Full TimeDepartment InformationAre you looking for a different type of state government job? Something with a little more excitement and a more fast-paced and fluid environment? How about an opportunity to be part of one of the most remarkable transportation projects in California's history? The California High-Speed Rail Authority is a small and dynamic state agency that is looking for employees who are interested in a challenging and rewarding job opportunity.Department Website:
https://hsr.ca.gov/jobs/Special RequirementsA Statement of Qualifications (SOQ) is required and must be included. An SOQ is a narrative that describes your qualifications for this position. The SOQ must be no more than two (2) pages long, single-spaced, with one-inch margins, in 12-point font, organized and numbered as reflected below. You must respond to all the following items:Describe your experience supporting end-user devices such as desktops, laptops, mobile devices, and printers. What types of devices (brand, model, or other identifying information) have you supported and how would you describe your level of knowledge and experience related to end-user device support?Provide an example of a customer reported issue with a laptop, printer, or other device. What steps did you take to identify the problem and resolve the issue? What interactions did you have with the customer during the course of the incident?Provide an example of a time when you successfully managed multiple IT support requests simultaneously. How did you prioritize and resolve these requests, and what strategies did you use to ensure timely and effective support for all users?Applications received without the SOQ may not be considered. Cover Letters, Resumes, and other materials do not take the place of the SOQ.Application InstructionsCompleted applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Final Filing Date: 9/18/2024Who May ApplyIndividuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.How To ApplyComplete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at
www.CalCareers.ca.gov .Required Application Package DocumentsCurrent version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov.Statement of Qualifications - A Statement of Qualifications (SOQ) is required to apply.Contact InformationThe Human Resources Contact is available to answer questions regarding the position or application process.Human Resources Contact:Human Resources(916) 669-6606humanresources@hsr.ca.gov
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JC-448663Position #(s):
311-440-1401-004311-440-1401-003Working Title:
Desktop and Mobile SupportClassification:
INFORMATION TECHNOLOGY ASSOCIATE$4,791.00 - $8,485.00# of Positions:
2Work Location:
Sacramento CountyTelework:
HybridJob Type:
Permanent, Full TimeDepartment InformationAre you looking for a different type of state government job? Something with a little more excitement and a more fast-paced and fluid environment? How about an opportunity to be part of one of the most remarkable transportation projects in California's history? The California High-Speed Rail Authority is a small and dynamic state agency that is looking for employees who are interested in a challenging and rewarding job opportunity.Department Website:
https://hsr.ca.gov/jobs/Special RequirementsA Statement of Qualifications (SOQ) is required and must be included. An SOQ is a narrative that describes your qualifications for this position. The SOQ must be no more than two (2) pages long, single-spaced, with one-inch margins, in 12-point font, organized and numbered as reflected below. You must respond to all the following items:Describe your experience supporting end-user devices such as desktops, laptops, mobile devices, and printers. What types of devices (brand, model, or other identifying information) have you supported and how would you describe your level of knowledge and experience related to end-user device support?Provide an example of a customer reported issue with a laptop, printer, or other device. What steps did you take to identify the problem and resolve the issue? What interactions did you have with the customer during the course of the incident?Provide an example of a time when you successfully managed multiple IT support requests simultaneously. How did you prioritize and resolve these requests, and what strategies did you use to ensure timely and effective support for all users?Applications received without the SOQ may not be considered. Cover Letters, Resumes, and other materials do not take the place of the SOQ.Application InstructionsCompleted applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Final Filing Date: 9/18/2024Who May ApplyIndividuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.How To ApplyComplete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at
www.CalCareers.ca.gov .Required Application Package DocumentsCurrent version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov.Statement of Qualifications - A Statement of Qualifications (SOQ) is required to apply.Contact InformationThe Human Resources Contact is available to answer questions regarding the position or application process.Human Resources Contact:Human Resources(916) 669-6606humanresources@hsr.ca.gov
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