BJC HealthCare
Patient Access Rep Lead
BJC HealthCare, Saint Louis, Missouri, United States, 63146
Additional Information About the Role
Patient Access Is looking to hire a Patient Access Rep Lead!! Located at Barnes Jewish Hospital!
Full Time - Monday- Friday
Day Time hours - 7-3:30 Pm
Daily Pay $$$
$750 Sign On Bonus
OverviewBJC HealthCare
is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations.
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay.
BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine.
Role PurposeThis role has a variety of responsibilities including supporting all aspects of the Point of Service Collections process for all BJC hospitals, from individual estimate generation to educational support for Patient Access staff. Managing the price estimation request line, this position may be the first point of contact for potential patients and must represent BJC with the highest standard of customer service, compassion & perform all duties in a manner consistent with our mission, vision, values and BJC service standards. This role ensures the most accurate insurance plan & financial liability amount is populated in the patient record. It coordinates and implements projects and special assignments that support Patient Access processes & initiatives at their assigned HSO. Responsible for the development of innovative processes within PA to support staff working smarter not harder. The Patient Access Lead must possess exceptional attention to detail & critical thinking skills. The Patient Access Lead - HSO will facilitate all components of the Patient Access Rep's pre-boarding and onboarding at BJC. In addition to performing the duties of a PAR I & II, this position serves as a formal mentor to PAR I & II. Working independent of direct supervision, the lead will coordinate the work of others.
Responsibilities
Communicates in a professional, positive and patient-focused manner whether in-person or by phone. Takes initiative to identify and report system related issues. May work in partnership with vendor and BJC I.T. resources to investigate, resolve and monitor corrections.
Proficient in registration, authorization securement and other pre-arrival workflows. Ensures updates regarding changes to operational procedures are communicated to the staff.
Performs service recovery; support investigation and resolution of operational issues as required. Able to provide consistent, excellent customer service in a variety of situations.
Serves as a subject matter expert in all areas of patient access. Train staff, where necessary, on how to collect point of service payments.
Adjust staffing as needed based on volume expectations. Serve as first line resource to staff for any questions or concerns.
BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
Minimum Requirements
Education
High School Diploma or GED
Experience
2-5 years
Preferred Requirements
Education
Associate's Degree
Licenses & Certifications
CHAA
Benefits and Legal StatementBJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Pension Plan*/403(b) Plan funded by BJC
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
Adoption assistance
To learn more, go to
www.bjctotalrewards.com/Benefits
Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
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Patient Access Is looking to hire a Patient Access Rep Lead!! Located at Barnes Jewish Hospital!
Full Time - Monday- Friday
Day Time hours - 7-3:30 Pm
Daily Pay $$$
$750 Sign On Bonus
OverviewBJC HealthCare
is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations.
BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay.
BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine.
Role PurposeThis role has a variety of responsibilities including supporting all aspects of the Point of Service Collections process for all BJC hospitals, from individual estimate generation to educational support for Patient Access staff. Managing the price estimation request line, this position may be the first point of contact for potential patients and must represent BJC with the highest standard of customer service, compassion & perform all duties in a manner consistent with our mission, vision, values and BJC service standards. This role ensures the most accurate insurance plan & financial liability amount is populated in the patient record. It coordinates and implements projects and special assignments that support Patient Access processes & initiatives at their assigned HSO. Responsible for the development of innovative processes within PA to support staff working smarter not harder. The Patient Access Lead must possess exceptional attention to detail & critical thinking skills. The Patient Access Lead - HSO will facilitate all components of the Patient Access Rep's pre-boarding and onboarding at BJC. In addition to performing the duties of a PAR I & II, this position serves as a formal mentor to PAR I & II. Working independent of direct supervision, the lead will coordinate the work of others.
Responsibilities
Communicates in a professional, positive and patient-focused manner whether in-person or by phone. Takes initiative to identify and report system related issues. May work in partnership with vendor and BJC I.T. resources to investigate, resolve and monitor corrections.
Proficient in registration, authorization securement and other pre-arrival workflows. Ensures updates regarding changes to operational procedures are communicated to the staff.
Performs service recovery; support investigation and resolution of operational issues as required. Able to provide consistent, excellent customer service in a variety of situations.
Serves as a subject matter expert in all areas of patient access. Train staff, where necessary, on how to collect point of service payments.
Adjust staffing as needed based on volume expectations. Serve as first line resource to staff for any questions or concerns.
BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
Minimum Requirements
Education
High School Diploma or GED
Experience
2-5 years
Preferred Requirements
Education
Associate's Degree
Licenses & Certifications
CHAA
Benefits and Legal StatementBJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Pension Plan*/403(b) Plan funded by BJC
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
Adoption assistance
To learn more, go to
www.bjctotalrewards.com/Benefits
Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
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