Maryland Department of Transportation
Jr Trapeze Systems Administrator
Maryland Department of Transportation, Baltimore, Maryland, United States, 21276
Maryland Transit AdministrationJr Trapeze Systems Administrator (Computer User Support Specialist) (0020)
Open to all qualified employeesApplicants must apply online.Bilingual applicants are encouraged to apply
The Maryland Transit Administration offers excellent benefits.Are you seeking a job where your work is rewarding and provides excellent benefits? The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. The MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team.
This is an MTA position-specific recruitment for a generic job classification. The resulting list of eligibles will be used under TSHRS to staff this MTA position or function only. You will need to reapply for any future generic or job specific recruitment for this job classification.
Description
The Maryland Department of Transportation Maryland Transit Administration is recruiting for a Jr. Trapeze System Administrator. The position supports the security, functionality, and data integrity of a suite of highly critical computer applications utilized by the Maryland Transit Administration, Mobility Division. The Jr. Trapeze Software Support position will provide onsite IT support which includes: systems troubleshooting and repair, systems maintenance, report generation, system documentation, and software updates. This position will also be required to provide training and guidance to application end-users as needed.
The Jr. Trapeze Software Support position is required to support and maintain many modules in the suite of applications including: route and trip scheduling, run cutting, mobile computer communication, customer certification, customer service, real-time vehicle tracking systems (GPS), and Interactive Voice Response systems (IVR). The Jr. Trapeze Software Support position may interface and collaborate with application end-users and 3rd Party vendors to solve problems or to successfully complete tasks.
On occasion, this position also requires the ability to work beyond normal business hours to perform system maintenance.
Minimum Requirements
Education:
Graduation from a standard high school or possession of a high school equivalency certificate.Experience:
One year of experience responding to help desk calls from users of computer systems. The one year of experience must have been in Trapeze or equivalent Transit software experience.Notes:1. Experience operating computer equipment for the purpose of data entry, word processing or maintaining information may be substituted on a year-for-year basis for the required education.2. Candidates may substitute U.S. Armed Forces military service experience in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required education and experience.
To Apply
You must complete a Maryland Department of Transportation (MDOT) application (Form DTS-1) to be considered for this recruitment.
Resumes may not be substituted for the application.
Consideration for employment may be based solely on the contents of your application; therefore, it is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above.
NOTE:
Applications not completely filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing.
It is highly recommended that applications be completed and submitted online by registering at
www.mdot.maryland.gov/employment.
Make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website.
Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as: International Credential Evaluation (WES),
https://www.wes.org/ .
MTA Does Not Discriminate Based On:
Age, Ancestry, Color, Creed, Gender Identity or Expression, Genetic Information, Marital Status, Mental or Physical Disability, National Origin, Race, Religious Affiliation, Belief or Opinion, Sex or Sexual Orientation.
Reasonable accommodation for persons with disabilities will be provided as requested.
The incumbent in this position may be a member of a covered bargaining unit.
The Maryland Department of Transportation is not sponsoring new employees in application of the H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.
TTY call 711TTY Users May Also Call Their Telecommunications Relay ServiceThe MTA is an Equal Opportunity EmployerIssue Date: 08/20/24
#J-18808-Ljbffr
Open to all qualified employeesApplicants must apply online.Bilingual applicants are encouraged to apply
The Maryland Transit Administration offers excellent benefits.Are you seeking a job where your work is rewarding and provides excellent benefits? The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. The MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team.
This is an MTA position-specific recruitment for a generic job classification. The resulting list of eligibles will be used under TSHRS to staff this MTA position or function only. You will need to reapply for any future generic or job specific recruitment for this job classification.
Description
The Maryland Department of Transportation Maryland Transit Administration is recruiting for a Jr. Trapeze System Administrator. The position supports the security, functionality, and data integrity of a suite of highly critical computer applications utilized by the Maryland Transit Administration, Mobility Division. The Jr. Trapeze Software Support position will provide onsite IT support which includes: systems troubleshooting and repair, systems maintenance, report generation, system documentation, and software updates. This position will also be required to provide training and guidance to application end-users as needed.
The Jr. Trapeze Software Support position is required to support and maintain many modules in the suite of applications including: route and trip scheduling, run cutting, mobile computer communication, customer certification, customer service, real-time vehicle tracking systems (GPS), and Interactive Voice Response systems (IVR). The Jr. Trapeze Software Support position may interface and collaborate with application end-users and 3rd Party vendors to solve problems or to successfully complete tasks.
On occasion, this position also requires the ability to work beyond normal business hours to perform system maintenance.
Minimum Requirements
Education:
Graduation from a standard high school or possession of a high school equivalency certificate.Experience:
One year of experience responding to help desk calls from users of computer systems. The one year of experience must have been in Trapeze or equivalent Transit software experience.Notes:1. Experience operating computer equipment for the purpose of data entry, word processing or maintaining information may be substituted on a year-for-year basis for the required education.2. Candidates may substitute U.S. Armed Forces military service experience in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required education and experience.
To Apply
You must complete a Maryland Department of Transportation (MDOT) application (Form DTS-1) to be considered for this recruitment.
Resumes may not be substituted for the application.
Consideration for employment may be based solely on the contents of your application; therefore, it is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above.
NOTE:
Applications not completely filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing.
It is highly recommended that applications be completed and submitted online by registering at
www.mdot.maryland.gov/employment.
Make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website.
Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as: International Credential Evaluation (WES),
https://www.wes.org/ .
MTA Does Not Discriminate Based On:
Age, Ancestry, Color, Creed, Gender Identity or Expression, Genetic Information, Marital Status, Mental or Physical Disability, National Origin, Race, Religious Affiliation, Belief or Opinion, Sex or Sexual Orientation.
Reasonable accommodation for persons with disabilities will be provided as requested.
The incumbent in this position may be a member of a covered bargaining unit.
The Maryland Department of Transportation is not sponsoring new employees in application of the H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.
TTY call 711TTY Users May Also Call Their Telecommunications Relay ServiceThe MTA is an Equal Opportunity EmployerIssue Date: 08/20/24
#J-18808-Ljbffr