Anaconda, Inc.
Technical Support Manager
Anaconda, Inc., Anaconda, Montana, United States, 59711
With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit
Anaconda .Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.SummaryAnaconda is seeking a talented
Technical Support Manager
to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning.What You'll DoLead a team of Support Engineers, with a hands-on approach to achieve efficient customer supportability for our customer base.Own the overall success of the technical customer support team, including meeting KPIs, productivity, and staffing to assure an outstanding customer experience that meets our customer satisfaction goals.Build and mentor the team as the customer base continues to grow and expand.Serve as the operational arm across all subsections of the Services group, including but not limited to; Utilization, KPIs, and milestones tracking.Provide functional and technical leadership to the team to develop and execute services offerings that drive and accelerate customer adoption, engagement, and growth.Serve as the escalation point for technical support.What You Need:Prior experience leading an engineering team in delivering customer solutions.Team attitude: “I am not done until WE are done.”Embody our core values:Great PeopleGreat ProductGreat PerformanceCare deeply about fostering an environment where people of all backgrounds and experiences can flourish.What Will Make You Stand Out:Experience working in a fast-paced startup environment.Experience working in an open-source, AI, or data science-oriented company.Why You'll Like Working Here:Unique opportunity to translate strong open-source adoption and user enthusiasm into commercial product growth.Dynamic company that rewards high-performers.On the cutting edge of enterprise application of data science, machine learning, and AI.Collaborative team environment that values multiple perspectives and clear thinking.Employees-first culture.Medical, Dental, Vision, HSA, Life, and 401K.Paid parental leave - both parents.Monthly productivity stipend.Quarterly Snake days (company-wide bonus day off).100% remote.An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
#J-18808-Ljbffr
Anaconda .Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.SummaryAnaconda is seeking a talented
Technical Support Manager
to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning.What You'll DoLead a team of Support Engineers, with a hands-on approach to achieve efficient customer supportability for our customer base.Own the overall success of the technical customer support team, including meeting KPIs, productivity, and staffing to assure an outstanding customer experience that meets our customer satisfaction goals.Build and mentor the team as the customer base continues to grow and expand.Serve as the operational arm across all subsections of the Services group, including but not limited to; Utilization, KPIs, and milestones tracking.Provide functional and technical leadership to the team to develop and execute services offerings that drive and accelerate customer adoption, engagement, and growth.Serve as the escalation point for technical support.What You Need:Prior experience leading an engineering team in delivering customer solutions.Team attitude: “I am not done until WE are done.”Embody our core values:Great PeopleGreat ProductGreat PerformanceCare deeply about fostering an environment where people of all backgrounds and experiences can flourish.What Will Make You Stand Out:Experience working in a fast-paced startup environment.Experience working in an open-source, AI, or data science-oriented company.Why You'll Like Working Here:Unique opportunity to translate strong open-source adoption and user enthusiasm into commercial product growth.Dynamic company that rewards high-performers.On the cutting edge of enterprise application of data science, machine learning, and AI.Collaborative team environment that values multiple perspectives and clear thinking.Employees-first culture.Medical, Dental, Vision, HSA, Life, and 401K.Paid parental leave - both parents.Monthly productivity stipend.Quarterly Snake days (company-wide bonus day off).100% remote.An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
#J-18808-Ljbffr