Envision Innovative Solutions
Program Analyst
Envision Innovative Solutions, Baltimore, Maryland, United States,
C5ISR Center ESI/CECOM is seeking an experienced program analyst with familiarity in configuration management, product data management (PDM) systems, and maintenance of user accounts. The candidate will closely work with engineering leadership and teams on a multi-system enterprise environment focus to initiating Army’s digital engineering environment. The candidate will be required to maintain all aspects of user accounts for the PDM environment to include creation, coordination, assignment, monitoring, and auditing of user accounts and training. The candidate will be highly organized and able to serve as the focal point for user accounts and training for the PLDM environment. The candidate will possess proficient professional, oral, and written communication skills and be proficient in developing briefing documentation for workforce and/or leadership. A proactive approach is needed for evolving priorities. Candidates will be required to assist with the improvement of standard operating procedures and processes associated with the PDM System. Candidates should have experience with a product data management system. Other tasks include supporting associated efforts with C5ISR’s PDM efforts to include an understanding of DOD RMF, IT purchase process, and maintenance of users/SharePoint folder structure design/deployment (not a SharePoint developer).Responsibilities:
Lead the creation, coordination, assignment, monitoring, and auditing of user accounts and training for the Product Lifecycle Data Management (PLDM) system, Windchill, and PTC University.Track and maintain enterprise user account and training status in master data files.Audit user accounts and actions within Windchill and generate a report of results.Perform Windchill help desk functions – solving basic issues with user account maintenance and permissions issues, simple data quality issues, and helping users work through daily tasks. Escalate issues to the proper Subject Matter Expert (SME) when required.Track customer requirements and associated costs related to Windchill users license definition.Facilitate the processing of Military Interdepartmental Purchase Request (MIPRs) and other agreements between federal program agencies such as FS Form 7600.Liaison for System Administrator requirements for the branch, understanding of DOD’s Risk Management Framework process, able to open tickets and track associated with the branch as directed.Coordinate software purchases for the branch using DOD guidelines for installation in association with Risk Management Framework.Support Microsoft SharePoint administration/maintenance of program design structure folder/layout and user maintenance and implementation of branch requirements. Must have experience with management of SharePoint in an enterprise environment.Other Areas Required for Support:
Deliver strong analytical skills, commitment for accuracy, ability to work with others within a team environment and maintain amicable relations with internal customers. Candidate must exemplify proficient time management skills and be able to work concurrent task requirements.Communicate/brief end-users or groups on account requirements to customers as well as respond to user questions. Maintain a comprehensive user list.Perform quality assurance checks on submitted user requests to ensure accuracy and completeness of data.Regularly communicate status (via email, chat, or meetings) with team lead and supervisor.Assist with creating guidebooks based on work done; identify process/guideline improvements – update into a standard operating procedure.Audit user accounts and actions within PTC Windchill and generate a report of results.Produce PDM metrics and reports based on business needs.Provide customers with verbal guidance/troubleshooting on established guidelines.Manage workflow to meet project deadlines/assignments to support day-to-day efforts for multiple programs.Understand established procedures and best practices and execute to meet program objectives.Provide feedback for process improvement. Develop recommendations for process improvement opportunities.Must have experience and be fluent in creating guidelines, procedures, and briefing products using Microsoft Office, Microsoft Teams, and Adobe.Preferred system administrator background.Preferred experience with PTC Windchill.Preferred familiarity with military or industry standards associated with technical data and configuration management.Preferred familiarity in Configuration Management change control process.Established in 2006, Envision Innovative Solutions is a technology company that uses its knowledge and expertise to develop solutions and solve problems for commercial and government customers with a constant and deliberate commitment to performance and integrity. Small Disadvantaged Business (SDB), offering a broad range of services.Over time, we have developed expertise in staffing technology projects and formed a recruitment service to provide staffing and solution needs to commercial customers. Our clients include many technology and financial services companies. We have continued to grow, adding cutting-edge networking solutions, web design and e-marketing services, as well as SEO strategy services.Envision Innovative Solutions is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce regardless of age. U.S. Citizenship is required for most positions.
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Lead the creation, coordination, assignment, monitoring, and auditing of user accounts and training for the Product Lifecycle Data Management (PLDM) system, Windchill, and PTC University.Track and maintain enterprise user account and training status in master data files.Audit user accounts and actions within Windchill and generate a report of results.Perform Windchill help desk functions – solving basic issues with user account maintenance and permissions issues, simple data quality issues, and helping users work through daily tasks. Escalate issues to the proper Subject Matter Expert (SME) when required.Track customer requirements and associated costs related to Windchill users license definition.Facilitate the processing of Military Interdepartmental Purchase Request (MIPRs) and other agreements between federal program agencies such as FS Form 7600.Liaison for System Administrator requirements for the branch, understanding of DOD’s Risk Management Framework process, able to open tickets and track associated with the branch as directed.Coordinate software purchases for the branch using DOD guidelines for installation in association with Risk Management Framework.Support Microsoft SharePoint administration/maintenance of program design structure folder/layout and user maintenance and implementation of branch requirements. Must have experience with management of SharePoint in an enterprise environment.Other Areas Required for Support:
Deliver strong analytical skills, commitment for accuracy, ability to work with others within a team environment and maintain amicable relations with internal customers. Candidate must exemplify proficient time management skills and be able to work concurrent task requirements.Communicate/brief end-users or groups on account requirements to customers as well as respond to user questions. Maintain a comprehensive user list.Perform quality assurance checks on submitted user requests to ensure accuracy and completeness of data.Regularly communicate status (via email, chat, or meetings) with team lead and supervisor.Assist with creating guidebooks based on work done; identify process/guideline improvements – update into a standard operating procedure.Audit user accounts and actions within PTC Windchill and generate a report of results.Produce PDM metrics and reports based on business needs.Provide customers with verbal guidance/troubleshooting on established guidelines.Manage workflow to meet project deadlines/assignments to support day-to-day efforts for multiple programs.Understand established procedures and best practices and execute to meet program objectives.Provide feedback for process improvement. Develop recommendations for process improvement opportunities.Must have experience and be fluent in creating guidelines, procedures, and briefing products using Microsoft Office, Microsoft Teams, and Adobe.Preferred system administrator background.Preferred experience with PTC Windchill.Preferred familiarity with military or industry standards associated with technical data and configuration management.Preferred familiarity in Configuration Management change control process.Established in 2006, Envision Innovative Solutions is a technology company that uses its knowledge and expertise to develop solutions and solve problems for commercial and government customers with a constant and deliberate commitment to performance and integrity. Small Disadvantaged Business (SDB), offering a broad range of services.Over time, we have developed expertise in staffing technology projects and formed a recruitment service to provide staffing and solution needs to commercial customers. Our clients include many technology and financial services companies. We have continued to grow, adding cutting-edge networking solutions, web design and e-marketing services, as well as SEO strategy services.Envision Innovative Solutions is an Equal Opportunity Employer committed to hiring and retaining a diverse workforce regardless of age. U.S. Citizenship is required for most positions.
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