Technical Lead, Software Engineering

At Brightspeed, we are reimagining how people live, work, play, and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.Be a part of the team that will make this vision a reality by designing and building a world-class fiber network and creating a customer experience second to none.We are currently looking for a Technical Lead, Software Engineering to join our growing team! The position entails eliciting business requirements, devising solutions aligned with business goals, and executing them on the CRM platform in line with stakeholder expectations. You will need to collaborate with business counterparts to gather input and integrate implemented solutions that cater to the user base, which is integral to the role.As a Technical Lead, Software Engineering, your duties & responsibilities will include:Lead the design, development, and implementation of CRM solutions using Salesforce and/or ServiceNow platformsCollaborate with cross-functional teams to gather requirements, analyze business processes, and translate them into technical solutionsCustomize and configure CRM applications to meet the unique needs of our organization, ensuring scalability, reliability, and performanceDevelop integrations between CRM systems and other enterprise applications, leveraging APIs and middleware technologiesCoordinate with the QA team to resolve defects identified during system test and user acceptance testing phasesDevelop and document problem-solving approaches to address complex technical challengesEnsure code quality by establishing and maintaining coding standards and guidelinesProvide ongoing support for day-to-day business operationsCollaborate with business partners and peers to identify and implement user experience improvementsProvide production support to resolve issues impacting live systems in a quick and efficient mannerProvide technical guidance and mentorship to junior engineers, fostering a culture of innovation, collaboration, and continuous improvementWork with a global workforce across multiple countries and time zonesStay updated on the latest industry trends, best practices, and emerging technologies in CRM, telecom, and related fieldsProactively identify opportunities for process improvement and optimization, driving efficiency and effectiveness across the organizationConduct regular project reviews to assess progress, identify risks, and address issues with executivesIn this lead role, the candidate will be required to perform other duties which are aligned with organization goals, as assignedQualifications

WHAT IT TAKES TO CATCH OUR EYE:Bachelor’s degree in computer science, Engineering, or a related field4-5 years of hands-on experience in software development, with a focus on CRM applications such as Salesforce and/or ServiceNowStrong understanding of CRM concepts, data modeling, and business processesExperience with Agile development methodologies and tools (e.g., Scrum, Kanban, Jira)Excellent communication skills, with the ability to effectively collaborate with technical and non-technical stakeholdersProven ability to learn quickly, adapt to changing requirements, and solve complex problems in a fast-paced environmentBONUS POINTS FOR:Knowledge of telecom industry and technologies and certifications in Salesforce and/or ServiceNowAdditional Information

WHY JOIN US?We aspire to contemporary ways of working.Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office, or field-based, depending on the position, business needs, and individual circumstances. We also invest in technology that enables our entire team to stay connected.We offer competitive compensation and comprehensive benefits.Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional, and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.Diversity, equity, and inclusion

are at the center of our grounding belief in Being Real.When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive, and high-quality internet, because we believe doing so promotes equity in the communities we serve.Brightspeed is an Equal Opportunity Employer/Veterans/DisabledFor all applicants, please take a moment to review our Privacy Notices:

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