Clinic Director

As the Clinic Director, your role is pivotal in aligning our sites with the company's mission, vision, and values. You'll provide on-site support for all clinician types, maintain clinical policies, procedures, and protocols, and ensure the delivery of compassionate care within a diverse and inclusive culture. This role requires a minimum of 5 years of experience as a Licensed Clinical Mental Health Counselor (LCMHC), Licensed Clinical Social Worker (LCSW), or Doctor of Psychology (PsyD or PhD) and involves supporting a team of dedicated clinicians and fostering a culture of excellence.ABM Culture

Reports to:

Director of Medical Services and Director of Therapy ServicesDirect reports:Prescribers - Admin & Personnel (Shared oversight with Clinic Medical Director or Clinic Lead APP)Therapists/Psychologists - Clinical, Admin, & PersonnelMedical Assistants - PersonnelCollaborates with:

Clinic Medical Director or Clinic Lead APP; Provider Support Manager; Director of Operations; Therapy Support LeadResponsibilities

MANAGERIAL

– Approximately 15-30% percent of the role.Key contact and escalation for clinicians: educates therapy clinicians on whom to go to for what (including clinical and non-clinical issues), and escalation guidelines for when needed.Onsite Consultation: Offer support and guidance for clinical issues, escalating concerns to Director of Medical Services, Director of Behavioral Therapy Services, Clinic Medical Director, and Clinic Lead APP.Collaborative Development: Work closely with regional leadership to strategize continuous quality assurance and improvement plans.Staffing and Capacity Management: Monitor clinician schedules, assess staffing needs, and report to leadership for effective resource allocation.Administrative Call Services: Partners with other regional Clinic Directors to maintain an Administrator On-Call schedule.Payroll management: Oversees and processes all clinical staff payroll needs.CME Tracking: Monitors the utilization of CME funding and processes requests for final review by the regional leadership team.Trend Analysis and Solutions: Identify site-level trends and devise strategic solutions to enhance behavioral health service delivery.Patient Emergency Triage: Handle and manage all patient emergencies effectively.Interdepartmental Liaison: Act as a bridge between clinicians and operations.Engagement and Support: Conduct regular check-ins with psychotherapy clinicians and assist in clinician retention initiatives.Cultural Leadership: Lead weekly meetings to foster culture and rollout new initiatives.Quality Assurance: Conduct chart audits, offer coaching, and education to ensure compliance with regulations.Support clinician recruiting, interviewing, and onboarding, as assigned.Policy Implementation: Work with the Clinic Medical Director or Clinic Lead APP to assist with the maintenance and implementation of clinical policies and procedures.Training and Compliance: Oversee mandatory training for clinical staff.Safety Standards Adherence: Ensure adherence to HIPAA, OSHA, and safety standards.Clinical Support back-up: Daytime on-call back-up for unavailable providers.Community Engagement: Collaborates with the marketing team to help support local community engagement efforts.CLINICAL DELIVERY

– Approximately 60-80% percent of the role.Caseload: Maintains a caseload in accordance with available non-admin time.Day-to-day: Supports clinical staff, manages schedules, and processes payroll.Triages any patient issues for the clinic.Collaborates with Clinic Medical Director or Lead APP on prescriber-related topics.Monthly: Meet with therapy clinicians to review policy and regulatory changes.Reports key performance metrics to the leadership team.Lead monthly or ad-hoc clinical case discussions.As Needed: Policy implementation, quality control, training, and issue resolution.Qualifications

Minimum of 5 years of experience as a Licensed Clinical Mental Health Counselor (LCMHC), Licensed Clinical Social Worker (LCSW), or Doctor of Psychology (PsyD or PhD).Current and unrestricted state licensure as an LCMHC, LCSW, PhD, or PsyD in North Carolina.2+ years of operational management within a healthcare setting, with knowledge and experience in clinical operations and information systems.Tech Proficiency: Ability to learn and work with various clinical information systems and technologies.Client Engagement: Exceptional skills in engaging clients and improving business processes.Diversity and Inclusivity: Demonstrated experience and sensitivity in working with individuals from diverse backgrounds and cultures.Proven ability to improve business processes, methods, quality, and decision-making to achieve meaningful, measurable improvements.Commitment to Apogee’s Mission & Vision of Making Each Day Better.

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