Manager of Universal Orlando Credit Card Sales Team

At FNBO, our employees are the heart of our story - and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.Our Modern, Flexible Workplace:We believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers. The incumbent in this role will work onsite at Universal Orlando 100% of the time. Work location is subject to change based on business needs.Summary of the Job:Lights, camera, action! Step into a leadership role at the heart of Universal Orlando and drive success as the Manager of the Credit Card Sales Team. Join the FNBO team onsite at the theme park overseeing and empowering a team of skilled Credit Card Ambassadors who are dedicated to introducing guests to the world of exclusive benefits and rewards. As the Manager, you will have a unique opportunity to shape the success of a dynamic and talented sales team within an iconic entertainment brand including access to ongoing training and development opportunities to enhance your leadership skills.Do you enjoy leading teams and building brand awareness? Look no further! You will work in a fun, fast-paced environment.Key Responsibilities:Lead, mentor, and inspire a team of Credit Card Ambassadors to deliver outstanding customer interactions and drive credit card acquisitions.Develop and execute strategic plans to achieve and exceed sales goals, ensuring a consistent and exceptional guest experience.Provide hands-on coaching, training, and ongoing development to team members, fostering a culture of continuous improvement and growth.Analyze sales performance data, identify trends, and implement actionable insights to optimize team performance and results.Collaborate cross-functionally with park leadership, marketing, and finance teams to align credit card strategies with broader business objectives.Lead by example, demonstrating best practices in guest engagement, effective communication, and sales techniques.Foster a positive and collaborative team environment, promoting open communication, teamwork, and a sense of pride in representing a large theme park.Develop and implement incentive programs and recognition initiatives to motivate and reward team members for exceptional performance.Manage scheduling, staffing, and resource allocation to ensure adequate coverage and optimal guest service levels.Serve as a point of escalation for complex guest inquiries, ensuring timely resolution and guest satisfaction.Stay informed about industry trends, credit card offerings, and guest preferences to continuously enhance the credit card sales program.Comply with all bank policies, regulations, and laws.The Ideal Candidate for This Role:Qualifications:Proven leadership experience in a sales or customer service role, preferably in a retail, hospitality, or entertainment environment.Exceptional interpersonal and communication skills, with the ability to connect with and influence a diverse range of individuals.Strategic thinker with the ability to analyze data, identify opportunities, and develop actionable plans for improvement.Results-driven mindset with a track record of achieving and exceeding sales targets.Strong organizational skills, attention to detail, and ability to multitask effectively in a fast-paced environment.Ability to inspire, motivate, and develop a high-performing team, fostering a culture of growth and excellence.Basic understanding of financial concepts, credit cards, and rewards programs (training will be provided).Bachelor's degree in business, hospitality, marketing, or a related field; or equivalent combination of education and experience.Bilingual language skills a plus.Proficiency in Microsoft Office suite and relevant sales management tools.Ability to work a flexible schedule, including evenings, weekends, and holidays.Physical Demands:Must be able to stand for long periods of time.Must be able to lift and carry up to 50 lbs.Must be able to work outdoors in all weather conditions.Compensation:Compensation range (base pay): $61,630.00 - $104,770.00. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.Benefits Overview:We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:Medical, Dental, Vision Insurance401k, With Matching ContributionsTime Off ProgramsHealth Savings Account (HSA)/Dependent CareEmployee BankingGrowth OpportunitiesTuition AssistanceShort-Term/Long-Term Disability InsuranceLearn more about FNBO benefits here:

https://www.fnbo.com/careers/benefits/ .Equity, Diversity, & Inclusion:FNBO is committed to belonging, inclusion, diversity, and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has the opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.See the full

FNBO Equity, Diversity, & Inclusion Statement

here.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.Application Deadline:All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

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