Supervisor, IT Support

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.Job OverviewUnder the direction of the IT Client Services Manager, provides guidance to lead technicians, delegates resources to complete projects, and is responsible for the evaluation and development of IT Support Technicians. Performs a variety of technical resource services -- analyzes, troubleshoots, repairs and maintains the computer systems, network(s) and peripheral equipment in addition to providing oversight of technical end user support. Responsible for managing phone system call queues, ticket queues and management of overdue or escalated tickets. Produces and analyzes productivity reports based on ticketing information and call manager reports for the IT Manager. Reports directly to the IT Client Services Manager.Minimum RequirementsBachelors in Computer Science, or information systems. (Required)2+ years of supervisor experience (preferred).5+ years of Technical Support/Helpdesk ExperienceCertified as an A+ Certified Technician (preferred)ITIL Foundations Certification (strongly desired)MCSE or MCSA (preferred)Valid California Driver’s License, automobile and auto insurance for traveling to remote facilities.Compensation$86,170.54 - $107,713.18 annuallyBenefits & Career DevelopmentMedical, Dental and Vision insurance403(b) Retirement savings plans with employer matching contributionsFlexible Spending AccountsCommuter Flexible SpendingCareer Advancement & Development opportunitiesPaid Time Off & HolidaysPaid CME DaysMalpractice insurance and tail coverageTuition Reimbursement ProgramCorporate Employee DiscountsEmployee Referral Bonus ProgramPet Care Insurance

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