Management Applications, Inc.
Network Support Professionals for DC Government Entity
Management Applications, Inc., Rockville, Maryland, us, 20849
Network Support Professionals for DC Government EntityManagement Applications, Inc., a leading provider of Managed IT Services and Network Design and Implementation, is seeking Network Professionals for positions with a DC Government Entity.
Please submit a resume and salary requirements to be considered. Applicants with government experience are encouraged to apply.Entity’s internal IT staff consists of five (5) members: a Network Administrator, a Network Systems Administrator, a Help Desk Manager, a Procurement Coordinator, and a Director. Newly hired staff will report to the Help Desk Manager on a day-to-day basis.The Help Desk Manager has a supervisory role over desktop support, network operations, and technology training. Hired staff will work closely with the Help Desk Manager and IT Director to ensure high-quality support is provided for the entity’s IT services and timely completion of technology projects.Technologies and Tools:IPS Cisco SwitchingCisco RoutingFiber Channel SwitchSAN Hyper-VVideo Conference BridgeVideo Conference EndpointOffice 365NetwrixAlienVault SIEMActive DirectoryGroup PolicyDNSDHCPRDPHTTP/SFTPTerminal ServicesBarracuda BackupBarracuda Web FilterBarracuda Email FilterSophos Endpoint ProtectionESRI ArcGISSharePointWindows Server 2012 R2Windows 7Windows 10Office 2013Office 2016Scope of Support Services:Staff will support the entity’s existing on-premises infrastructure/personnel components. Support of the infrastructure shall include:Following entity IT Policies and Procedures;Development of project/Statements of Work;Responding to alert notifications from system monitoring applications;Preparing regular system performance reports and presenting recommendations for improvement;Providing technical support and training to entity employees;Providing technical expertise and support for regional IT projects in which the entity is involved;Taking necessary steps to ensure the entity’s IT infrastructure is safe from malware and properly maintained and patched;Ensuring that all entity servers are appropriately backed up and can be restored within agreed-upon timeframes;Provisioning of new systems as needed or full-system upgrades of existing systems;Open Positions:One (1) person on-site full-time for Tier 3 level support and project-based work to be performed during entity business hours. Tier 3 person must have a 4-year degree in Information Technology and be at least CCNA level certified. PMP Certification is also preferred. Tier 3 person must have demonstrated expertise managing Microsoft Hyper-V, Cisco networking infrastructure, and exposure to multiple security platforms.One (1) person on-site full-time for Tier 2 level support and project-based work to be performed during entity business hours. Tier 2 person must have at least a 4-year degree in Information Technology and proven quality support experience. Tier 2 person must have proven experience supporting a Microsoft Windows 7/10 desktop environment along with Microsoft Office 2013/2016.Additional Positions:It is anticipated that additional projects supporting the entity’s infrastructure will arise that require specialized technical skills from the following open positions:Oracle Database Administrator;Microsoft SharePoint Administrator;Microsoft SharePoint Developer;Cisco CCNP or equivalent level engineer;Cisco CCNP Wireless or equivalent level engineer;Job Application Instructions:To be considered for these positions, please submit a
resume
(2 page max.) as well as
minimum salary requirements . Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED.
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Please submit a resume and salary requirements to be considered. Applicants with government experience are encouraged to apply.Entity’s internal IT staff consists of five (5) members: a Network Administrator, a Network Systems Administrator, a Help Desk Manager, a Procurement Coordinator, and a Director. Newly hired staff will report to the Help Desk Manager on a day-to-day basis.The Help Desk Manager has a supervisory role over desktop support, network operations, and technology training. Hired staff will work closely with the Help Desk Manager and IT Director to ensure high-quality support is provided for the entity’s IT services and timely completion of technology projects.Technologies and Tools:IPS Cisco SwitchingCisco RoutingFiber Channel SwitchSAN Hyper-VVideo Conference BridgeVideo Conference EndpointOffice 365NetwrixAlienVault SIEMActive DirectoryGroup PolicyDNSDHCPRDPHTTP/SFTPTerminal ServicesBarracuda BackupBarracuda Web FilterBarracuda Email FilterSophos Endpoint ProtectionESRI ArcGISSharePointWindows Server 2012 R2Windows 7Windows 10Office 2013Office 2016Scope of Support Services:Staff will support the entity’s existing on-premises infrastructure/personnel components. Support of the infrastructure shall include:Following entity IT Policies and Procedures;Development of project/Statements of Work;Responding to alert notifications from system monitoring applications;Preparing regular system performance reports and presenting recommendations for improvement;Providing technical support and training to entity employees;Providing technical expertise and support for regional IT projects in which the entity is involved;Taking necessary steps to ensure the entity’s IT infrastructure is safe from malware and properly maintained and patched;Ensuring that all entity servers are appropriately backed up and can be restored within agreed-upon timeframes;Provisioning of new systems as needed or full-system upgrades of existing systems;Open Positions:One (1) person on-site full-time for Tier 3 level support and project-based work to be performed during entity business hours. Tier 3 person must have a 4-year degree in Information Technology and be at least CCNA level certified. PMP Certification is also preferred. Tier 3 person must have demonstrated expertise managing Microsoft Hyper-V, Cisco networking infrastructure, and exposure to multiple security platforms.One (1) person on-site full-time for Tier 2 level support and project-based work to be performed during entity business hours. Tier 2 person must have at least a 4-year degree in Information Technology and proven quality support experience. Tier 2 person must have proven experience supporting a Microsoft Windows 7/10 desktop environment along with Microsoft Office 2013/2016.Additional Positions:It is anticipated that additional projects supporting the entity’s infrastructure will arise that require specialized technical skills from the following open positions:Oracle Database Administrator;Microsoft SharePoint Administrator;Microsoft SharePoint Developer;Cisco CCNP or equivalent level engineer;Cisco CCNP Wireless or equivalent level engineer;Job Application Instructions:To be considered for these positions, please submit a
resume
(2 page max.) as well as
minimum salary requirements . Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED.
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