Office Manager

SERVPRO® of Rocky Hills/Sequoyah Hills/ South Knoxville/Loudon and Roane Counties/ Hamblen and Grainger Counties Office is seeking an Office Manager to join our team! Boasting 4.9 our of 5 stars on Google by consumers.

Do you love working with people and educating them? Do you want to be a leader in a great company?

Then, don't miss your chance to join our franchise as a new Office Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"!

We're seeking someone who is a rare "high achiever" to fill a key leadership role. As the Office Manager, you will be responsible for hiring, managing, training, and motivating the Office team. You will manage the franchise office team to perform all accounting functions, oversee administrative activities, and ensure customer satisfaction. You will serve as the in-house expert on QuickBooks®, Microsoft Office, and proprietary software. In addition, you will ensure all job files are properly audited and contain all required documentation.

If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with lots of opportunity to learn and grow.

Benefits: We offer:

• Competitive compensation
• iPhone, Laptop
• 401(k)
• Qualified Health Reimbursement Arrangement
• Competitive PTO
• And more!

Primary Responsibilities

• Manage Receptionist-Dispatcher
• Manage Job File Coordinator
• Manage Collections & HR Administrator
• Coordinate and maintain company calendar and franchise communication
• Manage accounts payable, accounts receivable, and cash management
• Verify and analyze financial reports
• Verify and analyze divisional key measurements
• Monitor compliance and risk management
• Ensure employment files and records accuracy
• Manage franchise staffing plan
• Ensure fulfillment of the training and development plans for all divisions
• Oversee performance management and documentation
• Document franchise annual plan
• Document divisional performance
• Develop the office division annual plan
• Document and manage the office division performance
• Manage and update SOPs
• Manage company communication

Position Requirements

• 5+ year(s) of office, accounting, or customer service management experience
• Experience in building a strong team with tangible leadership skills
• Solid organization and planning capabilities, strong attention to detail
• Demonstrated history of ability and growth in managing an office environment
• Outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice at all times
• Very self-motivated and goal-oriented with ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) and QuickBooks®
• Ability to learn new software and proprietary software
• Proficient with Xactimate® estimating software
• Experience in customer service industry environment a plus
• College degree desirable
• Ability to successfully complete a background check subject to applicable law

Hours

• 40 hours/week, flexible to work overtime when required
• Vary between 7 a.m. and 7 p.m., as business demands

Physical/Demands/Competencies

• Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.

Pay Rate

Competitive salary based on experience.

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TO APPLY: E-mail your resume, along with salary history to: mwilson@servpro9669.com

SERVPRO® of Rocky Hills/Sequoyah Hills/ South Knoxville/Loudon and Roane Counties/ Hamblen and Grainger Counties is an EOE M/F/D/V employer

I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. I authorize any person, organization, or company listed on this application to furnish you any and all information concerning my previous employment, education, and qualifications for employment. Unless I noted otherwise, I authorize the Company to contact all my employment references and personal references, as well as the education institutions I have attended. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I understand the Company may obtain, without using the services of a third-party investigative consumer reporting agency, public records pertaining to my character, general reputation, personal characteristics, or mode of living during its evaluation of my application for employment and, if employed, during my employment. I waive my right to receive copies of public records obtained by the Company.

I understand that nothing contained in the application or conveyed during any interview which may be granted or during my employment, if hired, is intended to create an employment contract between me and the Company. In addition, I understand and agree that if I am employed, my employment is for no definite or determinable period and may be terminated at any time, with or without prior notice, at the option of either myself or the Company, and that no promises or representations contrary to the foregoing are binding on the company unless made in writing and signed by me and the Company's designated representative. In addition, I understand that the Company and all plan administrators shall have the maximum discretion permitted by law to administer, interpret, modify, discontinue, enhance, or otherwise change all policies, procedures, benefits, or other terms and conditions of employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.

I understand that the Company recommends that I do not resign from my current job until satisfactory post-offer, pre-employment background checks, and a drug screen are received and processed.