Centuri Group, Inc.
Technical Support Analyst I
Centuri Group, Inc., Phoenix, Arizona, United States, 85003
Who We Are
Centuri Group is comprised of a family of companies that make up a utility infrastructure enterprise, operating throughout the US and Canada, safely delivering gas, electric and utility services to our customers and the community. We help you build your career on Solid Ground by investing in your development and valuing your unique skills, perspective, and background. Employees are the lifeblood of our organization, and we're committed to providing a stable foundation to continuously grow and thrive. We've got work for the next 100 years - All we need is you!
Our Technical Support Analyst is responsible for ensuring consistent and optimized delivery of desktop PC service-levels for assigned office locations for all IT related needs and requests.
What You'll Do
Record and classify all incoming IT related incidents and service requests received from customers at local offices and while providing company wide support via Fresh callerProvide internal and external customers with exceptional service and supportResolve all assigned Level 1 and some Level 2 incidents and service requests within Service-Level ObjectivesEscalate Level 2 incidents to appropriate level 2 Subject Matter Experts (SMEs)Coordinate with SMEs to identify and resolve any ongoing or widespread IT service issuesProvide orientation and training, as needed, to customers on basic IS troubleshooting skills, as needed, to increase cross-training and work efficiencyEnsure that new IT equipment is configured in a quality and timely mannerAssist with the setup of IT infrastructure for new or relocating local officesCoordinate with local vendors (telecom, cabling, etc.) to resolve service issues and deploy new servicesParticipate in IT Department projects to improve service levels or introduce new servicesComply with all departmental and company policies and proceduresAssist in communicating and assuring adherence to departmental policies and proceduresParticipate in weekly on-call rotation for afterhours supportTravel as requiredPerform other responsibilities as requested by leadershipWhat You'll Have
Bachelor's Degree in Business, IT or related field preferredMinimum 1 year of experience in administration of desktop environments and workstations, preferably in a multi-site environmentExperience with ITIL and other quality assurance processes preferredExperience in the following required: Microsoft Windows 7/10 and Microsoft Office Suite, MS Active Directory Services, PC imaging utilities, basic phone system moves/adds/changesMicrosoft and other certifications are beneficialBilingual preferredWhat You'll Get
Benefit Package including Medical, Dental and Vision Coverage401K w/ Company MatchVoluntary Life & AD&D Insurance and Short-Term and Long-Term DisabilityVacation/Sick Time and Paid HolidaysPotential Bonus OpportunitiesCareer Development OpportunitiesEmployee DiscountsWeekly PayrollWork Environment
Work is typically performed in an office settingFlexibility to work various schedules and stay late when necessary with little or no noticeMust be able to read documents, use a computer, communicate verbally and in writingMobility required within an office, warehouse and construction site environmentsAbility to occasionally lift up to 20 poundsLegal Stuff
Pass pre-employment, random, post-accident, and reasonable suspicion drug screensProvide valid US work authorization documents for E-VerifySatisfactory results of pre-employment background check results
Diversity, Equity & Inclusion Commitment
This job description is subject to change at any time. It reflects management's assignment of essential functions, and does not exclude or restrict the tasks that may be assigned. Centuri and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sexual orientation, gender identity, genetic information, national origin, age, veteran status, disability, or any other status protected by federal, state or local law. Centuri will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Centuri Group and our subsidiaries we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Centuri Group is comprised of a family of companies that make up a utility infrastructure enterprise, operating throughout the US and Canada, safely delivering gas, electric and utility services to our customers and the community. We help you build your career on Solid Ground by investing in your development and valuing your unique skills, perspective, and background. Employees are the lifeblood of our organization, and we're committed to providing a stable foundation to continuously grow and thrive. We've got work for the next 100 years - All we need is you!
Our Technical Support Analyst is responsible for ensuring consistent and optimized delivery of desktop PC service-levels for assigned office locations for all IT related needs and requests.
What You'll Do
Record and classify all incoming IT related incidents and service requests received from customers at local offices and while providing company wide support via Fresh callerProvide internal and external customers with exceptional service and supportResolve all assigned Level 1 and some Level 2 incidents and service requests within Service-Level ObjectivesEscalate Level 2 incidents to appropriate level 2 Subject Matter Experts (SMEs)Coordinate with SMEs to identify and resolve any ongoing or widespread IT service issuesProvide orientation and training, as needed, to customers on basic IS troubleshooting skills, as needed, to increase cross-training and work efficiencyEnsure that new IT equipment is configured in a quality and timely mannerAssist with the setup of IT infrastructure for new or relocating local officesCoordinate with local vendors (telecom, cabling, etc.) to resolve service issues and deploy new servicesParticipate in IT Department projects to improve service levels or introduce new servicesComply with all departmental and company policies and proceduresAssist in communicating and assuring adherence to departmental policies and proceduresParticipate in weekly on-call rotation for afterhours supportTravel as requiredPerform other responsibilities as requested by leadershipWhat You'll Have
Bachelor's Degree in Business, IT or related field preferredMinimum 1 year of experience in administration of desktop environments and workstations, preferably in a multi-site environmentExperience with ITIL and other quality assurance processes preferredExperience in the following required: Microsoft Windows 7/10 and Microsoft Office Suite, MS Active Directory Services, PC imaging utilities, basic phone system moves/adds/changesMicrosoft and other certifications are beneficialBilingual preferredWhat You'll Get
Benefit Package including Medical, Dental and Vision Coverage401K w/ Company MatchVoluntary Life & AD&D Insurance and Short-Term and Long-Term DisabilityVacation/Sick Time and Paid HolidaysPotential Bonus OpportunitiesCareer Development OpportunitiesEmployee DiscountsWeekly PayrollWork Environment
Work is typically performed in an office settingFlexibility to work various schedules and stay late when necessary with little or no noticeMust be able to read documents, use a computer, communicate verbally and in writingMobility required within an office, warehouse and construction site environmentsAbility to occasionally lift up to 20 poundsLegal Stuff
Pass pre-employment, random, post-accident, and reasonable suspicion drug screensProvide valid US work authorization documents for E-VerifySatisfactory results of pre-employment background check results
Diversity, Equity & Inclusion Commitment
This job description is subject to change at any time. It reflects management's assignment of essential functions, and does not exclude or restrict the tasks that may be assigned. Centuri and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sexual orientation, gender identity, genetic information, national origin, age, veteran status, disability, or any other status protected by federal, state or local law. Centuri will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Centuri Group and our subsidiaries we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!