Kaizen Dynamics
Help Desk Specialist
Kaizen Dynamics, Washington, District of Columbia, us, 20022
5 days ONSITE
OCTOhelps is looking to add to its DCPS Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be comfortable with getting around DC.
Responsibilities:
Resolve technical issues and close out assigned Service/Incident requests within the agency's Service Level Agreements.
Adhere to all enterprise-wide security policies related to the security and integrity of District-owned resources.
Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g., Microsoft Office, Project, Visio, Outlook), and endpoint management tools.
Log and route service requests and incidents in an incident management system.
Provide a high level of customer service to end users on a daily basis.
Provide technical expertise related to Microsoft Products, such as Microsoft Office and Windows operating systems, as well as other related Microsoft applications.
Troubleshoot issues related to agency-specific applications and web applications.
Provide technical support for mobile devices, such as iPads, iPhones, Android devices, and tablets.
Collaborate with the IT leadership team to test and implement cost-effective technology for the District.
Maintain service level agreements related to Desk Side support Service/Incident requests.
Work with other technical teams to coordinate multi-tiered technical support for outages and widespread security incidents.
Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience; IT-related certifications (CompTIA or equivalent) or equivalent work experience.
Job Types: Full-time, Contract
Pay: $25.00 - $30.00 per hour
Schedule:
8 hour shift
Experience:
Configuring system hardware/software: 6 years (Required)
License/Certification:
MCP (Preferred)
Work Location: In person
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OCTOhelps is looking to add to its DCPS Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be comfortable with getting around DC.
Responsibilities:
Resolve technical issues and close out assigned Service/Incident requests within the agency's Service Level Agreements.
Adhere to all enterprise-wide security policies related to the security and integrity of District-owned resources.
Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g., Microsoft Office, Project, Visio, Outlook), and endpoint management tools.
Log and route service requests and incidents in an incident management system.
Provide a high level of customer service to end users on a daily basis.
Provide technical expertise related to Microsoft Products, such as Microsoft Office and Windows operating systems, as well as other related Microsoft applications.
Troubleshoot issues related to agency-specific applications and web applications.
Provide technical support for mobile devices, such as iPads, iPhones, Android devices, and tablets.
Collaborate with the IT leadership team to test and implement cost-effective technology for the District.
Maintain service level agreements related to Desk Side support Service/Incident requests.
Work with other technical teams to coordinate multi-tiered technical support for outages and widespread security incidents.
Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience; IT-related certifications (CompTIA or equivalent) or equivalent work experience.
Job Types: Full-time, Contract
Pay: $25.00 - $30.00 per hour
Schedule:
8 hour shift
Experience:
Configuring system hardware/software: 6 years (Required)
License/Certification:
MCP (Preferred)
Work Location: In person
#J-18808-Ljbffr