Changing Technologies, Inc.
Help Desk Specialist
Changing Technologies, Inc., Washington, District of Columbia, us, 20022
Job Title: Helpdesk Specialist
Location: Washington, DC
Department: Office of the Chief Technology Officer
Job Type: Onsite
Contract Length: 1 Year Contract with Possible Extension
Pay Rate: $32/Hour
Responsibilities:
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, emails, and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Minimum Education/Certification Requirements:Bachelor’s degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.
Experience:
Installing and configuring system hardware/software: 6 years (Required)
Installing operating system (OS) patches: 6 years (Required)
Operating systems (Windows 10, Mac OSX 10.10.X): 3 years (Required)
IT support in ServiceNow or a similar ITSM platform: 3 years (Required)
Troubleshooting hardware related issues: 6 years (Required)
Troubleshooting complex software related issues: 3 years (Required)
License/Certification:
U.S Citizenship or Green card (Required)
Microsoft Certifications: MCP (Required)
Ability to Commute:Washington, DC 20003 (Required)
Work Location:
In person
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Location: Washington, DC
Department: Office of the Chief Technology Officer
Job Type: Onsite
Contract Length: 1 Year Contract with Possible Extension
Pay Rate: $32/Hour
Responsibilities:
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, emails, and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Minimum Education/Certification Requirements:Bachelor’s degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.
Experience:
Installing and configuring system hardware/software: 6 years (Required)
Installing operating system (OS) patches: 6 years (Required)
Operating systems (Windows 10, Mac OSX 10.10.X): 3 years (Required)
IT support in ServiceNow or a similar ITSM platform: 3 years (Required)
Troubleshooting hardware related issues: 6 years (Required)
Troubleshooting complex software related issues: 3 years (Required)
License/Certification:
U.S Citizenship or Green card (Required)
Microsoft Certifications: MCP (Required)
Ability to Commute:Washington, DC 20003 (Required)
Work Location:
In person
#J-18808-Ljbffr