End User Support Specialist

Workway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a candidate-centric model to assist job seekers in finding their next career opportunity. We are looking for an End User Support Specialist responsible for the specific duties listed below. Your specific duties will include: Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity. Responsible for the installation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software. Troubleshoots and responds to situations where standard procedures have failed in isolating or fixing equipment or software problems and perform restorative and maintenance actions either remotely or at end-user locations to resolve end-user problems. Typically resolves issues referred by help desk support. Follows standard procedures and guidelines. Understands how assigned duties relate to others within the team and how the team integrates with related teams. Specific qualifications for the position include : 2 Years in Desktop and remote support. Office 365 Support. Ticketing Systems. Service NOW. Advanced knowledge and support for Windows 10/11 Office 365. Printers (Networked). Networking Fundamentals. Pay Rate Range : $27.00 - $29.72 per hour Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan. Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hrworkway.com or call 972.514.1515.