Domino's Pizza LLC
Technology Support Rep II
Domino's Pizza LLC, Ann Arbor, Michigan, us, 48113
Company Description
Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of honesty, transparency and accountability - not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to 'deliver the dream' to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That's just the tip of the iceberg...or as we might say, one "slice" of the pie! If this sounds like a brand you'd like to be a part of, consider joining our team!
Job Description
Currently we are not actively seeking candidates at this time, however, if interested, please apply for future openings.
The Technology Support Rep II will be located at the Domino's headquarters in Ann Arbor, MI, providing effective, live Level 1 support for Domino's In-Store Operators.
The Help Desk Representative remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly.
Other aspects of the role include:Provide support to co-workers to ensure effective sharing of best practicesIncrease knowledge through continuing Domino's Pulse education classesWorking in our beautiful World Resource Center in Ann Arbor, Michigan.Ideal candidates will be technically savvy, have previous Help Desk experienceFirst 3 months of the role will be training and M-F, 9-6 ESTFollowing training, must be open to working nights and weekends! Typical shifts include: 8am-5pm, 9am-6pm, 10am-7pm,12am-9pm, 3pm-12am, 5pm-2am, 12am-9am
Onsite Tuesday & Thursday'sPay for the role is $20/hr plus a 5% bonusIf you are a motivated to get into an innovative and forward thinking company like Domino's, we want you!
Qualifications
2+ years of help desk experience preferredBachelor's Degree preferred; not requiredAbility to work nights and weekends is a must!Experience with remote support preferredFamiliarity with basic networkingSQL experience preferred (reading & executing existing queries)Previous telecom and/or networking experience preferredQualifications
What you need to have:
High school diploma required - Bachelor's degree preferred1-2 years of enterprise resource planning system experienceStrong communication skills both written and verbalStrong interpersonal skillsDetail orientedGreat problem-solving/investigative skillsExceptional customer service skillsAbility to independently plan, organize and prioritize one's own activitiesPersistent work ethic with a positive, team player mentalityWhat makes you stand out:
Experience with PeopleSoft FinanceExperience using a Ticketing Management applications (ServiceNow)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Domino's Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we're a reshaped, reenergized brand of honesty, transparency and accountability - not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to 'deliver the dream' to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That's just the tip of the iceberg...or as we might say, one "slice" of the pie! If this sounds like a brand you'd like to be a part of, consider joining our team!
Job Description
Currently we are not actively seeking candidates at this time, however, if interested, please apply for future openings.
The Technology Support Rep II will be located at the Domino's headquarters in Ann Arbor, MI, providing effective, live Level 1 support for Domino's In-Store Operators.
The Help Desk Representative remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly.
Other aspects of the role include:Provide support to co-workers to ensure effective sharing of best practicesIncrease knowledge through continuing Domino's Pulse education classesWorking in our beautiful World Resource Center in Ann Arbor, Michigan.Ideal candidates will be technically savvy, have previous Help Desk experienceFirst 3 months of the role will be training and M-F, 9-6 ESTFollowing training, must be open to working nights and weekends! Typical shifts include: 8am-5pm, 9am-6pm, 10am-7pm,12am-9pm, 3pm-12am, 5pm-2am, 12am-9am
Onsite Tuesday & Thursday'sPay for the role is $20/hr plus a 5% bonusIf you are a motivated to get into an innovative and forward thinking company like Domino's, we want you!
Qualifications
2+ years of help desk experience preferredBachelor's Degree preferred; not requiredAbility to work nights and weekends is a must!Experience with remote support preferredFamiliarity with basic networkingSQL experience preferred (reading & executing existing queries)Previous telecom and/or networking experience preferredQualifications
What you need to have:
High school diploma required - Bachelor's degree preferred1-2 years of enterprise resource planning system experienceStrong communication skills both written and verbalStrong interpersonal skillsDetail orientedGreat problem-solving/investigative skillsExceptional customer service skillsAbility to independently plan, organize and prioritize one's own activitiesPersistent work ethic with a positive, team player mentalityWhat makes you stand out:
Experience with PeopleSoft FinanceExperience using a Ticketing Management applications (ServiceNow)
Additional Information
All your information will be kept confidential according to EEO guidelines.