CSC
Associate Brand Protection Analyst - Mandarin Fluency
CSC, Wilmington, Delaware, us, 19894
Want to be part of something bigger?We do too.Associate Brand Protection Analyst
- Mandarin FluencyWilmington, DE or Gaithersburg, MDMonday-Friday, 8:00 am - 5:00 pmHybridAs an Associate Brand Protection Analyst, you will be working with existing members of the Enforcement team to assist with the takedown of fraudulent websites, social media profiles or posts, and infringing listings on e-commerce sites. Additionally, you will liaise with customers and internal colleagues to assist the company and the customer in achieving their goals.Some of the things you'll be doing...Providing a primary point of contact for clients; ‘Lead Analyst’ roleAnalyzing the content of websites and e-commerce listings to identify infringing contentOnline research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing contentCommunication with e-commerce sites and hosting providers, both by telephone and e-mail, as part of the process for the instruction of takedownsCommunication with customers around specific cases, outcomes, and to gain product knowledgeReview enforcement reports and results with clients, identify trends, and give context around any unusual activity in a service (e.g. increase in listings on certain sites).Suggest minor strategic changes - e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programsSchedule regular customer callsTrack action items from these meetingsHandle current program requirements and questionsEscalate issues to commercial support teams as appropriateWhat technical skills, experience, and qualifications do you need?Business-level fluency in Mandarin is requiredBusiness-level fluency in French, Italian, German, Japanese, or Spanish is a plusExcellent oral and written communication skillsThe ability to write documents in commercial EnglishGood knowledge of IT and Internet Technology, including at least a basic understanding of the underlying technologiesKnowledge of branding/trademark issues is beneficialBasic understanding of HTML and JavaScript highly desirableExperience in a technical and/or data analysis role; scientific or technical background will be beneficialExperience of giving training/presentations will also be desirableStrong customer focus; team working; problem-solving and analytical abilityWorking well under pressure, with attention to detailExcellent time- / deadline-management skillsThe ability to work independently with minimal supervision, and be adaptable to client and organizational changeYou will possess an inquiring mind, and a willingness to learn new skills.
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- Mandarin FluencyWilmington, DE or Gaithersburg, MDMonday-Friday, 8:00 am - 5:00 pmHybridAs an Associate Brand Protection Analyst, you will be working with existing members of the Enforcement team to assist with the takedown of fraudulent websites, social media profiles or posts, and infringing listings on e-commerce sites. Additionally, you will liaise with customers and internal colleagues to assist the company and the customer in achieving their goals.Some of the things you'll be doing...Providing a primary point of contact for clients; ‘Lead Analyst’ roleAnalyzing the content of websites and e-commerce listings to identify infringing contentOnline research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing contentCommunication with e-commerce sites and hosting providers, both by telephone and e-mail, as part of the process for the instruction of takedownsCommunication with customers around specific cases, outcomes, and to gain product knowledgeReview enforcement reports and results with clients, identify trends, and give context around any unusual activity in a service (e.g. increase in listings on certain sites).Suggest minor strategic changes - e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programsSchedule regular customer callsTrack action items from these meetingsHandle current program requirements and questionsEscalate issues to commercial support teams as appropriateWhat technical skills, experience, and qualifications do you need?Business-level fluency in Mandarin is requiredBusiness-level fluency in French, Italian, German, Japanese, or Spanish is a plusExcellent oral and written communication skillsThe ability to write documents in commercial EnglishGood knowledge of IT and Internet Technology, including at least a basic understanding of the underlying technologiesKnowledge of branding/trademark issues is beneficialBasic understanding of HTML and JavaScript highly desirableExperience in a technical and/or data analysis role; scientific or technical background will be beneficialExperience of giving training/presentations will also be desirableStrong customer focus; team working; problem-solving and analytical abilityWorking well under pressure, with attention to detailExcellent time- / deadline-management skillsThe ability to work independently with minimal supervision, and be adaptable to client and organizational changeYou will possess an inquiring mind, and a willingness to learn new skills.
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