HVAC Service Coordinator

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Salary: $60,000 - $90,000 per year

We are a mechanical company looking for a Service Coordinator.

Benefits

PTO

Paid Holidays

and more!

Job Details:

Our company is seeking a motivated and experienced HVAC Service Coordinator to join our dynamic team. This is a permanent, full-time position in the construction industry. The successful candidate will be responsible for coordinating all aspects of HVAC service and maintenance, including scheduling, customer service, payroll, A/P, A/R, billing, and invoicing. This role is integral to ensuring the smooth operation of our HVAC service department and maintaining exceptional customer satisfaction.

Responsibilities:

• Coordinate and schedule HVAC service technicians for routine maintenance and emergency repairs.
• Provide top-notch customer service, addressing and resolving customer inquiries and issues in a timely and professional manner.
• Oversee all aspects of payroll, accounts payable, accounts receivable, billing, and invoicing for the HVAC service department.
• Use Smartsheet to track, manage, and report on service activities and performance metrics.
• Liaise with other departments and teams to ensure seamless coordination of HVAC services.
• Ensure all work complies with relevant codes and regulations.
• Assist in the preparation and management of budgets for the HVAC service department.
• Monitor inventory of materials and equipment, coordinating procurement as needed.
• Maintain accurate records and documentation of service activities, customer interactions, and financial transactions.

Qualifications:

• Minimum of 3 years of experience in HVAC service coordination or a similar role in the construction industry.
• Strong knowledge of HVAC systems, maintenance protocols, and industry regulations.
• Proficiency in using Smartsheet a plus.
• Exceptional written and verbal communication skills, with the ability to interact professionally with customers, technicians, and other stakeholders.
• Strong customer service skills, with a focus on providing prompt and effective responses to inquiries and resolving issues.
• Excellent organizational skills, with the ability to coordinate multiple tasks, manage schedules, and meet deadlines.
• Experience in managing payroll, A/P, A/R, billing, and invoicing.
• High level of professionalism, with the ability to represent the company positively to customers and other stakeholders.
• Ability to work independently, make informed decisions, and solve problems effectively.

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